Results-driven and detail-oriented?

Great communicator?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the area's top business technology firms, and we are looking for our next Project Manager. We are seeking a motivated person with excellent customer service, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.

You'll work from our comfortable offices located in West Reading and will be responsible for engaging the customer after the sale of business technology. You will work with internal and external customers to organize the implementation of their new technology and make their transition as seamless as possible.

The Project Manager will:

• Work with account executives and the logistics team to organize each small deal within the company
• Project manage deals within the company that range from 1-29 devices
• Own and drive the communication between each department to ensure a seamless implementation
• Organize delivery, logistics, best training options, networking set-up and supply needs with the internal and external customer
• Stay up to date with new technology, training and continuous improvement and advancements Fraser makes as a whole
• Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing cost savings at the forefront
• Serve a sa backup in the event the project management team becomes inundated with large deals
• Travel onsite to customer locations for project planning and management

About Fraser Advanced Information Systems

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses of all sizes across Pennsylvania, New Jersey and Delaware since 1971. Our focus is on taking care of our clients who rely on us for their day-to-day business technology needs AND taking care of our employees - wellness challenges, food days, fun environment, you get the idea. Do the right thing is not just a core value, it is a way of life. Did we mention you would be part of a winning team who works hard, plays hard and has an intense customer focus? Being named a 2022 PA Best Place to Work is a direct reflection of how we value our employees, both personally and professionally.

Qualifications

• Bachelor's degree in related field
• Customer service experience
• Basic knowledge of technology used in conjunction with our equipment including but not limited to Microsoft 365, Adobe Acrobat, Adobe Creative Suite, Google Docs, Google Drive, MAC applications
• Capable of learning new technology applications quickly
• Ability to interact with customers and end users on daily basis in a professional manner
• Able to push, pull or carry up to 30 pounds occasionally
• Ability to work in an office setting with minimal distractions
• Valid driver's license required - 65% of time for travel to onsite locations

• Competitive pay
• Fun and entertaining work environment (think food, lots of food!)
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Learn More or Apply

Hands-on and customer-oriented?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the area's top business technology firms and we are looking for our next Delivery Driver/Installer. We are seeking a motivated person with excellent problem-solving skills and hands-on abilities. Most importantly, we are looking for someone who is ready to be part of a winning team.

In this role, you will be responsible for successfully delivering equipment in a safe and timely manner. Having an excellent reputation for providing outstanding service after the sale, Delivery Drivers are responsible for working with the sales offices to ensure delivery needs are met and customers are satisfied.

The Set Up Technician Position will:

• Write the manifest for the day's run and see that the supervisor and sales manager receive a copy
• Be responsible for all equipment loaded on the truck and securing equipment safely with straps
• Make decisions on the best method of delivery and delivering the equipment to the customer in a polite, courteous and professional manner to best represent Fraser
• Install devices based on customer specifications and have the process exceed customer expectations
• Complete accurate paperwork including serial numbers and copy counts and deliver paperwork to the proper people
• Work out of and report to our Regional  Training and Logistics Center in Reading

Qualifications

• Valid and clean driver's license
• Delivery and driving experience preferred
• Ability to lift/push/pull 65 pounds frequently
• Great sociability and communication skills
• Ability to think quickly on one's feet
• Tech-savvy
• Ability to work within deadlines and time constraints

Fraser offers

• Competitive pay
• Fun and entertaining work environment (think food, lots of food!)
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Learn More or Apply

Hands-on and a great troubleshooter?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the area's top business technology firms and we are looking for our next Set Up Technician. We are seeking a motivated person with excellent hands-on abilities with testing, assembling and troubleshooting equipment. Most importantly, we are looking for someone who is ready to be part of a winning team.

You'll work from our offices located in Reading, PA, and will be responsible for setting up new copier equipment and refurbishing used equipment for resale.

The Set Up Technician Position will:

• Receive straight orders
• Remove all packing material, install various options, add toner and developer
• Test and adjust equipment to obtain best copy quality
• Program devices with all connectivity information and confirm settings and functionality
• Complete required paperwork and prepare equipment for delivery to the customer
• Rebuild used Sharp and Canon copiers and multifunction equipment to the manufacturer's specifications and Fraser's guidelines
• Required to rebuild certain individual machine units (developer, fuser, etc.) on an as-needed basis to restock parts inventory
• Thoroughly test all equipment and have equipment tested by a supervisor before it is wrapped for shipment
• Disassemble, reassemble, test and adjust equipment
• Check over and clear each component and replace any worn parts
• Receive equipment that customers carry in for service

Qualifications

• Technical School or Military experience preferred
• Good communication skills, both written and verbal
• Mechanical and electrical aptitude
• Lift, push and pull up to 30 pounds frequently, up to 50 pounds occasionally
• Ability to work under stress
• Ability to deal with competing priorities
• Valid driver's license required, less than 5% of time in travel

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Accurate and detail-oriented?

Problem solver?

Looking for the opportunity to work in a key role in a growing industry?

Join one of the area's top business technology firms as we are looking for our next Billing Specialist. We are seeking a motivated person with excellent billing and customer service skills, strong communication abilities and, most importantly, someone who is ready to be a part of a winning team.

You'll work from our comfortable offices located in West Reading and will be responsible for maintenance contract billing, meter collection, maintaining contract billing throughout the month within the parameters set by the contracts department and completing all contract billing following month-end procedures.

The Billing Specialist will:

• Handle equipment meter collection, auditing and billing for all customers
• Build maintenance contracts within our systems
• Complete all billings for month-end reporting
• Acquire knowledge of profitability within contracts
• Support our sales teams with all contract-related requests
• Analyze invoices for discrepancies and make corrections when necessary
• Promote and utilize the use of our automation tools for meter collection
• Work with the contracts team to ensure billing accuracy
• Work with related departments on customer issues or implementation

About Fraser Advanced Information Systems

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses of all sizes across Pennsylvania, New Jersey and Delaware since 1971. Our focus is on taking care of our clients who rely on us for their day-to-day business technology needs AND taking care of our employees - wellness challenges, food days, fun environment, you get the idea. Do the right thing is not just a core value, it is a way of life. Did we mention you would be part of a winning team who works hard, plays hard and has an intense customer focus? Being named a 2022 PA Best Place to Work is a direct reflection of how we value our employees, both personally and professionally.

Qualifications

• Associate or bachelor's degree in business administration or related field preferred
• Three (3)+ years experience in a related role
• Sold knowledge and understanding of purchasing processes, policy and systems
• Exceptional communication skills including listening and problem analysis
• Pleasant and professional phone and email skills
• Ability to follow a prescribed process
• Accuracy when processing orders and double-checking work
• Sound judgment and the ability to think on your feet
• Ability to work in a fast-paced environment
• Follow-up on transactions until their completion
• Ability to work the last week of the month unless in the most extreme circumstances
• Organization and multi-tasking skills
• Ability to sit for long periods of time; ability to lift, push and pull up to 30 pounds
• Fast-paced, shared space, collaborative, open office space environment
• Minimal travel, valid driver's license required

• Competitive pay
• Fun and entertaining work environment (think food, lots of food!)
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Learn More or Apply

Great leader and project-oriented?

Great communicator?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the area's top Business Technology Firms, and we're looking for our next Logistics and Project Specialist. We are seeking a motivated person with excellent project management, customer service, strong communication skills and most importantly, someone who is ready to be part of a winning team!

You'll work from our comfortable offices located in West Reading and will be the team lead for our delivery drivers, work with the project management team to organize large deals upfront, work with logistics to own and improve the lease return process, organize warehouses and serve as a delivery driver backup.

The Logistics and Project Specialist will:

• Be the team lead for delivery drivers
• Work with the large install project manager(s) for pre-install walk-through and information gathering
• Work with the project management team for on-site installation technician needs
• Own the lease return process and do weekly truck runs for lease returns
• Own the logistics for the Canon building
• Serve as a backup in the event that a delivery driver is needed

Qualifications

• Exceptional customer service skills
• Bachelor's degree preferred
• Capable of learning new technology applications quickly
• Basic knowledge of those used in conjunction with our equipment including, but not limited to, Microsoft Office, Adobe Acrobat, Adobe Creative Suite, Google Docs, Google Drive and Mac applications
• Ability to interact with customers and end users on a daily basis in a professional manner
• Valid driver's license required
• Ability to lift, push and pull up to 30 pounds

About Fraser Advanced Information Systems

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses of all sizes across Pennsylvania, New Jersey and Delaware since 1971. Our focus is on taking care of the clients who rely on us for their day-to-day business technology needs AND taking care of our employees; wellness challenges, food days, fun environment, you get the idea. Do the right thing isn't just a core value; it is a way of life. Did we mention you would be part of a winning team who works hard, plays hard and has an intense customer focus? Being named as a 2022 PA Best Place to Work is a direct reflection of how we value our employees, both personally and professionally.

As part of our full-time staff, you'll enjoy:

• Competitive pay
• Fun and entertaining work environment (think food, lots of food)
• Comprehensive benefits package
• Paid time off
• Company-provided training & certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Learn More or Apply

**This position is open for all of our office locations - Reading, Mechanicsburg, Bethlehem and Bala Cynwyd, PA.**

Fraser account executives are professionals who have a hunger for forging relationships, closing deals and crushing goals. They are driven hunters who want to build and grow relationships. Does this sound like you? Then let's talk about you joining our winning team.

What Will You Be Doing?

You will take a hands-0n approach to acquire clients and create customized plans that offer the best possible solutions to meet and exceed their expectations. You will be uncovering needs and making recommendations selling hardware and software as a service.

You will make a big difference and help businesses implement SMART technology and services that allow them to be best in class. This portfolio includes technology surrounding print, unified communications, managed IT, cybersecurity and business continuity. With ALL of those tools and services, YOU will take your career to the next level by helping local businesses.

• Delivering technology solutions that optimize communications, improve productivity and security and reduce costs
• Working with industry-leading technology partners while streamlining IT environments
• Building great relationships with new and existing customers and providing the Smart Office portfolio of solutions
• Driving sales revenue and market share in a designated territory by developing new business
• Generating sales activity by owning outbound campaigns, actively networking, including cold calling and partner relationship building

What Will Make You Successful?

• A competitive background. We need passionate, highly-motivated, driven people. Fraser awards overachievers.
• A desire to control your career. This position offers upward financial potential with a competitive base salary plus a rich commission structure, averaging six figures in 2-3 years.
• A drive for growth and excellent sales training in your career. We utilize top-class Sandler Sales Training, relationship-building training with Kingston Training Group and manufacturer training programs for initial and ongoing training. You will also benefit from the support of successful managers and team members.
• A bit of drive and experience - two to five years experience in B2B outside sales is ideal, BUT if you're hungry and passionate, let's talk!

Benefits of Working At Fraser

• You control your career and income; the sky is the limit and so is the potential and opportunity
• Our culture is about smashing goals, teamwork, a work hard, play hard mentality and serving our customers
• Working with a cutting-edge portfolio of Smart products and services with training and support to help you successfully partner with clients to exceed their expectations
• We are a fast-moving company with a deep, rich history and a bright, progressive plan for the future with expert leadership from our management team
• Great incentives include company-paid trips to Italy, Portugal, Greece and Ireland, a yearly tailgate and Philadelphia Eagles game experience and recognition at quarterly sales meetings, our annual awards banquet and more
• Strong, comprehensive benefits package which includes medical, dental, vision, company-paid life and disability, vacation, paid holidays, 401k with company match and expense reimbursement.

What we are doing and what you could be doing is changing the business world with technology. Why wouldn't you consider being successful in one of the strongest industries with year-over-year growth with one of the top companies in the region? Grow your career today with us and apply.

Fraser Advanced Information Systems is pleased to be a 2022 PA Best Place to Work!

Learn More or Apply!

Troubleshooter and hands-on?

Great customer service?

Looking for an opportunity to work in a key role in a growing industry?

We're one of the region's top business technology firms looking for our next Field Service Engineer. We are seeking a motivated person with excellent customer service skills and hands-on abilities, and, most importantly, someone who is ready to be part of a winning team.

You will be responsible for providing service and excellent support to clients onsite and bridging the gap between Fraser service and customer service. This position is open for all of our office locations including West Reading, Camp Hill, Allentown and Bala Cynwyd.

The Field Service Engineer Position will:

• Repair machines efficiently and maintain machines with minimum call procedures ensuring recalls are 10% or lower
• Maintain calls per day and work to improve car stock to cut down on rescheduled; use time effectively to not have too much miscellaneous time
• Create and maintain a good rapport with customers resulting in only positive feedback
• Be prepared with a laptop and phone to utilize bulletins and technical support to solve problems.
• Participate in training classes to stay updated on product knowledge and troubleshooting skills
• Submit properly completed invoices, timesheets, inventory sheets and any other necessary paperwork in a timely manner
• Work a full day in customer locations; be on time for all meetings and office events
• Create a positive and professional first impression and representation of Fraser, including neat and clean-pressed clothing and a well-groomed appearance. This also includes a clean and neat automobile
• Be aware of team goals and work towards achieving them which may include a willingness to go into another territory while maintaining a high quality of work
• Maintain a good level of M/A parts per copy dollar
• Be clear and thorough with customers, dispatch and managers including giving and receiving constructive criticism and coaching. Communicate effectively with other techs and salespeople in trying to solve problems
• Have less than 1.0% inventory variances at the end of the quarter by maintaining proper car stock and be mindful and careful with inventory while keeping tools and tool bag in good condition

As part of our full-time staff, you will enjoy:

• Competitive pay
• Fun and entertaining work environment (think food, lots of food)
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Qualifications:

• Technical school or military electronic experience preferred
• Mechanical and electrical aptitude
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• High level of customer service focus
• Lift, push, pull up to 30 pounds frequently and up to 50 pounds occasionally
• Valid driver's license, driving and traveling 90% of the time.

About Fraser Advanced Information Systems:

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses and non-profits in Pennsylvania and New Jersey since 1971. Our focus is on taking care of clients who rely on us for their day-to-day business technology needs AND taking care of our employees. This includes wellness challenges, food days, fun environment - you get the idea. Do the right thing isn't just a core value, but a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus? Being named a 2022 PA Best Place to Work directly reflects how we value our employees, both personally and professionally.

Learn More or Apply

Analytical and detail-oriented?

Love sales administration?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the area's top business technology firms, and we're looking for our next Contracts and Sales Order Admin. We are seeking a motivated individual with excellent contract and full-cycle sales order skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.

You will work from our comfortable offices located in West Reading, Pennsylvania, and will be responsible for handling the sales order from initial placement with Account Executives through the administrative process to finalization and funding. From there create maintenance contracts in E-Automate and maintain them throughout the term.

The Contract and Sales Order Admin will:

• Process upgrade/buyout request and lease applications
• Support and process lease orders upon approvals
• Review that incoming sales orders are compliant and adequate, and prepare documents for funding
• Review blended rates and promotions against the commission worksheet
• Build and bill sales orders as well as build contracts in E-Automate
• Oversee and process lease returns including insurance certificates for leased transactions
• Create vendor relationships and lease negotiations
• Utilize SharePoint for record-keeping
• Audit and analyze contracts including adjustments for pricing based on volume
• Be involved in meter collection and billing
• Handle and resolve customer issues in a timely manner
• Run maturity, termination and asset management reports
• Be responsible for end-of-month close out accuracy and profitability goals
• Collaborate on improving processes and reducing inefficiencies
• Support the Senior Director of Operations in process improvement

Qualifications

• Bachelor's degree in business administration or a related field
• Three (3)+ years' experience in a related field
• Analytical and problem-solving skills
• Ability to work and make decisions in a fast-paced environment
• Detail-oriented and highly organized
• Self-motivated
• Excellent written and verbal communication skills
• Master of MS Office Suite (Word, Outlook, Excell, PowerPoint)
• Experience dealing with leasing companies or related elements, sales personnel and wholesale companies
• Negotiation skills
• Exceptional communication and customer skills
• Ability to work hand-in-hand with other teams
• Follow up on transactions until complete
• Ability to work the last week of the month, always, unless in the most urgent circumstances
• Ability to sit for long periods of time, ability to lift, push and pull up to 30 pounds
• Ability to work in a fast-paced, shared space, collaborative, open office space environment
• Valid driver's license for business travel

About Fraser Advanced Information Systems:

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses of all sizes across Pennsylvania, New Jersey and Delaware since 1971. Our focus is on taking care of the clients who rely on us for their day-to-day business technology needs AND taking care of our employees; wellness challenges, food days, fun environment, you get the idea. Do the right thing isn't just a core value; it is a way of life. Did we mention you would be part of a winning team who works hard, plays hard and has an intense customer focus? Being named as a 2022 PA Best Place to Work in a direct reflection of how we value our employees, both personally and professionally.

As part of our full-time staff, you'll enjoy:

• Competitive pay
• Fun and entertaining work environment (think food, lots of food)
• Comprehensive benefits package
• Paid time off
• Company-provided training and certifications
• Growth opportunities with a proven industry leader
• Company incentives and promotions

Learn More or Apply

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

• Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
• Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
• Conduct needs assessments to identify opportunities and pain points
• Professionally present and demonstrate all product lines on a solutions-benefit basis
• Perform fleet assessments and create reports and proposals for MPS opportunities
• Educate and inform external and internal customers on program benefits
• Perform post-sale follow-up and account management
• Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
• Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
• Management of printer service contracts
• Achieve monthly and yearly sales quota targets

Qualifications

• 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
• Work autonomously while demonstrating excellent time management skills with meticulous organization
• Consultative selling skills
• Strong client-facing skills specifically working with executives, owners and/or decision makers
• Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
• Valid driver’s license required

Benefits

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based on performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply