BENEFITS

Fraser has a lot to offer. We are a progressive and growing company, offering competitive salaries and extensive benefits to our valued employees. Please review the job postings below or contact us for more information about Fraser’s outstanding benefits.

An Equal Opportunity Employer, Fraser is proud to offer its employees:

Sales

  • Better than industry salary and compensation
  • Unlimited commissions
  • New business commission incentives
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

Service

  • Comprehensive training
  • Attractive salary and compensation package
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Factory certification
  • Opportunity to work within a positive team environment
  • Company vehicles
  • Surface PC and iPhone for all service technicians

Admin

  • Comprehensive training
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Attractive compensation package
  • Long term career opportunities
  • Opportunity to work in a fun and positive team environment

CURRENT OPENINGS

Not sure if you fit in one of our current openings?  Contact our Corporate Recruiter at jpiersody@fraser-ais.com.

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

  • Competitive compensation, salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Technically proficient and critical thinker?

Self-starter?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the region's top Business Technology firms and are looking for our next Business Engineer. We are seeking a motivated person with no-code/low-code skills to design and optimize business processes that accelerate the digital transformation of work and, most importantly, someone who is ready to be part of a winning team.

You will work from our comfortable offices located in West Reading, PA, and will be responsible for engineering, deploying and supporting software internally for business process improvement.

The Business Engineer Position will:

  • Review, analyze and evaluate business systems and user needs
  • Design, develop and maintain software using our in-house low-code platforms
  • Construct workflow charts and diagrams, study system capabilities and write specifications and procedures
  • Budget, plan and account for the resources required to design, build and deploy automation on schedule
  • Deploy, support and continuously improve automation
  • Test solutions identified to ensure they meet all necessary requirements
  • Document process automation

As part of our full-time staff, you will enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food!)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications:

  • Technical sophistication
  • Problem-solving capabilities
  • Critical thinking
  • Strong attention to detail and diligence to document changes made to all systems
  • Strong verbal and written communication skills
  • Capable of conveying technical requirements of a project
  • Self-starter attitude and an aptitude for learning
  • Proficiency with any programming language or front-end framework is a plus but not required
  • Vision to plan ahead on a large scale and ingenuity to create new ideas
  • Capacity to cope with interruptions and change
  • Ability to sit for long periods of time
  • Ability to lift, push or pull up to 30 pounds
  • Shared space, collaborative, open office space environment
  • Minimal travel, valid driver's license required

About Fraser

Fraser Advanced Information Systems is a growing and successful business technology company that hs been serving businesses of all sizes in Eastern and Central PA and New Jersey since 1971. Our focus is on taking care of clients who rely on us for their day-to-day business technology needs AND taking care of our employees; wellness challenges, food days, fun environment, you get the idea! Do the right thing isn't just a core value, it is a way of life. Did we mention you would be part of a winning team who works hard, plays hard and has an intense customer focus? Being named a 2022 PA Best Place to Work is a direct reflection on how we value our employees, both personally and professionally.

Interested? Click here to apply!

 

Accurate and detail-oriented?

Great customer service skills?

Looking to work in a key role in a growing industry?

Fraser Advanced Information Systems is one of the region's top business technology companies, and we are looking for our next Accounts Receivable Specialist. We are seeking a motivated person with excellent problem-resolution skills, precise attention to detail, outstanding time management and the ability to be a strong communicator. Most importantly, someone who is ready to be part of a winning team!

You will work from our comfortable offices located in West Reading, PA, and will be responsible for the operational success of the Accounts Receivable department.

The Accounts Receivable Specialist will:

  • Assist is collection calls, customer ERP issues and payment application research
  • Review customer issues and invoicing problems for ease of payment
  • Provide exceptional customer service and answer incoming calls and questions as they relate to payments
  • Go through equipment invoices for paid/commission purposes weekly
  • Understand the process of the monthly auto-pay with credit cards and daily customer charges
  • Enter the daily deposit and wired monies
  • Apply receivables to proper customer accounts and issue credits
  • Provide reporting as required
  • Perform other duties as assigned
  • Review the AR process and eliminate unnecessary steps and work with other departments on procedures

As part of our full-time staff, you will enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications

  • Proficiency to respond to common inquiries and complaints, varying writing style to meet needs and/or speaking clearly and persuasively in positive and negative situations
  • Skill to write reports, correspondence and procedure manuals
  • Ability to define problems, collect data, establish facts and draw valid conclusions. Use intuition and experience to complement data.
  •  Ability to prioritize tasks to meet deadlines; good decision making and organizational skills
  • Working knowledge of database software, internet software, spreadsheet software and word processing software
  • Cooperative, friendly and helpful attitude with clients, vendors and colleagues. Ability to work closely with other employees to ensure positive, constructive environment within the organization
  • Capacity to thrive in a flexible, fast-paced and growth-oriented environment for a positive, solution-oriented approach.
  • Ability to work independently and as part of a team
  • Minimum of 1-3 years of experience in accounts receivable or collections experience. Basic understanding of accounting principles

About Fraser

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses of all sizes across Pennsylvania and New Jersey since 1971. Our focus is on taking care of the client who relies on us for their day-to-day business technology needs AND taking care of our employees - wellness challenges, food days, fun environment - you get the idea! Do the right thing isn't just a core value, but a way of life at Fraser. Did we mention you would be a part of a winning team that works hard, plays hard and has an intense customer focus? Being named a 2022 PA Best Place to Work is a direct reflection of how we value our employees both personally and professionally.

Interested? Apply here!

Accurate and detail-oriented? Have great customer service skills? Looking to work in a key role in a growing industry?

Fraser Advanced Information Systems is one of the area's top business technology companies, and we are looking for our next Accounts Payable Specialist. We are seeking a motivated person with excellent problem-resolution skills, precise attention to detail, outstanding time management and the ability to be a strong communicator. Most importantly, someone who is ready to be part of a winning team!

Duties and Responsibilities:

  • Provide exceptional customer service and answer incoming calls and questions as they relate to payments
  • Review equipment invoices for paid/commission purposes weekly
  • Understand the process of the monthly auto pay with credit cards and daily customer charges
  • Enter the daily deposit and wired monies
  • Process invoices, verifying financial data for use in maintaining accurate accounts payable records and providing other support necessary to pay the obligations of the organization
  • Review invoices and requisitions for satisfactory payment approval
  • Maintain copies of vouchers, invoices or correspondence necessary for accounts payable files
  • Clarify any questionable invoice items, prices or signatures
  • Ensure timely payments to realize 100% discount utilization
  • Assist and champion, at times, sales commission processing and calculating
  • Set up vendors for ACH payments
  • Review the accounts receivable and accounts payable process and eliminate unnecessary steps and work with other departments on improving procedures

Qualifications

  • Associates or bachelor's degree in accounting or related field
  • 2-4 years experience in accounts payable
  • Experience with ACH payments, processing is strongly preferred
  • Familiarity with ERP systems
  • Exceptional customer service skills, focusing on both internal interactions with employees and working with customers
  • Ability to research problems and find resolutions in the best interest of customers and the company
  • Thrive in a fast-paced, high-volume environment
  • Detail-oriented with a high level of attention to accuracy
  • Work independently supported by a team
  • Ability to sit for long periods of time
  • Ability to lift, push or pull up to 20 pounds
  • Valid driver's license for business travel
Fraser offers
  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food!)
  • Comprehensive benefits package
  • Paid time off
  • Company provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Learn More or Apply

**This position is open for all of our office locations - Reading, Mechanicsburg, Bethlehem and Bala Cynwyd, PA.**

Fraser account executives are professionals who have a hunger for forging relationships, closing deals and crushing goals. They are driven hunters who want to build and grow relationships. Does this sound like you? Then let's talk about you joining our winning team.

What Will You Be Doing?

You will take a hands-0n approach to acquire clients and create customized plans that offer the best possible solutions to meet and exceed their expectations. You will be uncovering needs and making recommendations selling hardware and software as a service.

You will make a big difference and help businesses implement SMART technology and services that allow them to be best in class. This portfolio includes technology surrounding print, unified communications, managed IT, cybersecurity and business continuity. With ALL of those tools and services, YOU will take your career to the next level by helping local businesses.

  • Delivering technology solutions that optimize communications, improve productivity and security and reduce costs
  • Working with industry-leading technology partners while streamlining IT environments
  • Building great relationships with new and existing customers and providing the Smart Office portfolio of solutions
  • Driving sales revenue and market share in a designated territory by developing new business
  • Generating sales activity by owning outbound campaigns, actively networking, including cold calling and partner relationship building

What Will Make You Successful?

  • A competitive background. We need passionate, highly-motivated, driven people. Fraser awards overachievers.
  • A desire to control your career. This position offers upward financial potential with a competitive base salary plus a rich commission structure, averaging six figures in 2-3 years.
  • A drive for growth and excellent sales training in your career. We utilize top-class Sandler Sales Training, relationship-building training with Kingston Training Group and manufacturer training programs for initial and ongoing training. You will also benefit from the support of successful managers and team members.
  • A bit of drive and experience - two to five years experience in B2B outside sales is ideal, BUT if you're hungry and passionate, let's talk!

Benefits of Working At Fraser

  • You control your career and income; the sky is the limit and so is the potential and opportunity
  • Our culture is about smashing goals, teamwork, a work hard, play hard mentality and serving our customers
  • Working with a cutting-edge portfolio of Smart products and services with training and support to help you successfully partner with clients to exceed their expectations
  • We are a fast-moving company with a deep, rich history and a bright, progressive plan for the future with expert leadership from our management team
  • Great incentives include company-paid trips to Italy, Portugal, Greece and Ireland, a yearly tailgate and Philadelphia Eagles game experience and recognition at quarterly sales meetings, our annual awards banquet and more
  • Strong, comprehensive benefits package which includes medical, dental, vision, company-paid life and disability, vacation, paid holidays, 401k with company match and expense reimbursement.

What we are doing and what you could be doing is changing the business world with technology. Why wouldn't you consider being successful in one of the strongest industries with year-over-year growth with one of the top companies in the region? Grow your career today with us and apply.

Fraser Advanced Information Systems is pleased to be a 2022 PA Best Place to Work!

Learn More or Apply!

Troubleshooter and hands-on?

Great customer service?

Looking for an opportunity to work in a key role in a growing industry?

We're one of the region's top business technology firms looking for our next Field Service Engineer. We are seeking a motivated person with excellent customer service skills and hands-on abilities, and, most importantly, someone who is ready to be part of a winning team.

The Field Service Engineer Position will:

  • Repair machines efficiently and maintain machines with minimum call procedures ensuring recalls are 10% or lower
  • Maintain calls per day and work to improve car stock to cut down on rescheduled; use time effectively to not have too much miscellaneous time
  • Create and maintain a good rapport with customers resulting in only positive feedback
  • Be prepared with a laptop and phone to utilize bulletins and technical support to solve problems.
  • Participate in training classes to stay updated on product knowledge and troubleshooting skills
  • Submit properly completed invoices, timesheets, inventory sheets and any other necessary paperwork in a timely manner
  • Work a full day in customer locations; be on time for all meetings and office events
  • Create a positive and professional first impression and representation of Fraser, including neat and clean-pressed clothing and a well-groomed appearance. This also includes a clean and neat automobile
  • Be aware of team goals and work towards achieving them which may include a willingness to go into another territory while maintaining a high quality of work
  • Maintain a good level of M/A parts per copy dollar
  • Be clear and thorough with customers, dispatch and managers including giving and receiving constructive criticism and coaching. Communicate effectively with other techs and salespeople in trying to solve problems
  • Have less than 1.0% inventory variances at the end of the quarter by maintaining proper car stock and be mindful and careful with inventory while keeping tools and tool bag in good condition

As part of our full-time staff, you will enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications:

  • Technical school or military electronic experience preferred
  • Mechanical and electrical aptitude
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • High level of customer service focus
  • Lift, push, pull up to 30 pounds frequently and up to 50 pounds occasionally
  • Valid driver's license, driving and traveling 90% of the time.

About Fraser Advanced Information Systems:

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses and non-profits in Pennsylvania and New Jersey since 1971. Our focus is on taking care of clients who rely on us for their day-to-day business technology needs AND taking care of our employees. This includes wellness challenges, food days, fun environment - you get the idea. Do the right thing isn't just a core value, but a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus? Being named a 2022 PA Best Place to Work directly reflects how we value our employees, both personally and professionally.

Learn More or Apply

The Purchasing Analyst position is responsible for maintaining and purchasing supply for the company, learning purchasing policies, comparing and negotiating pricing with vendors, and establishing company purchasing goals and projections for the following year.

Duties and Responsibilities:

  • Maintain proper inventory levels to minimize the number of transactions coming through outside of drop ship orders that require purchasing which includes setting, maintaining and utilizing min/max levels in eAutomate to benefit Fraser and maximize efficiency.
  • Purchase all items in a time-sensitive manner coming through from sales orders, service calls and supply orders that are not in stock to minimize downtime.
  • Review all vendor rebates and rebate attainment levels at month and quarter ends with management to determine if they are in Fraser's best interest.
  • Prepare list of equipment and accessories to purchase to reach rebate attainment levels, utilizing equipment history, taking into account current stock levels and any past and pending bids.
  • Complete cycle counts of all inventory locations at a minimum every six months, but more frequently as needed. (FAHUNT is completed monthly to retain accuracy).
  • Respond in a timely manner to all pricing requests and quotes from vendors and sales reps.
  • Calculate and claim all Sharp credits and special claim rebates.
  • Maintain company and customer confidentiality releasing only necessary information required to both vendors and sales reps.
  • Compare incoming price quotes against current vendors to hold existing vendors accountable to maintain competitive pricing.
  • Review incoming sales orders items requested for purchasing to determine if we have an item in stock that could be used.
  • Find and procure obsolete items as required.
  • Review reports of obsolete inventory being purchased and monthly reports of models overstocked to update and reduce overstock of obsolete items.
  • Create new Items and Models in eAutomate as needed, ensuring coding and pricing is correct to maintain accurate financial and service reporting.
  • Communicate any inaccuracies, in part numbers from sales orders, to appropriate administrator to update and maintain Compass for Sales order accuracy.
  • Review updated inventory report to ensure accuracy of items.
  • Follow up on back orders to ensure timely delivery and communicate to proper parties any backorder situations.

Qualifications

  • Bachelor's degree in Business Administration or related field
  • APICS certification a plus
  • 3+ years in a purchasing role
  • Solid knowledge and understanding of purchasing processes, policy and systems
  • Proven history of effective supply management
  • Ability to create and administer a task priority list based on company needs
  • Proficient computer skills including Microsoft 365 (Word, Powerpoint, Outlook and Excel)
  • Excellent verbal and written communication skills; ability to negotiate, establish and process contracts
  • Accurate and precise attention to detail
  • Able to make decisions in a fast-paced environment
  • Excellent communication and negotiation skills
  • Valid driver's license required

Physical Demands & Work Environment

  • Fast-paced, shared space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Troubleshooter and Customer Focused?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We are one of the area's top Managed Technology Services Firms, and we are looking for our next VoIP Network Engineer. We are seeking a motivated person with excellent organizational skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.

You will work from our comfortable offices located in West Reading, Pennsylvania and will be responsible for deploying, installing, configuring and managing and maintaining IP telephony voice communication architecture and its associated network connections and component hardware within companies. This includes assisting with all engineering projects for VoIP initiatives and configuring and optimizing all telephone systems and services, both internally and those integrated with Internet-based services. Also, you will maintain SLAs for all organizational IP telephony applications. These will include enterprise solution architecture. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. This is an 8:00 AM - 5:00 PM position (some overtime required on occasion) with greater than 50% field work at customer locations.

VoIP Network Engineer Position:

  • You will be installing network hardware modules including IP and PBX communication servers at customer locations
  • You will be provisioning and programming phones and phone systems
  • You will be troubleshooting VoIP network issues
  • You will be adding network users and managing company permissions
  • You will be optimizing network installations for future expansion
  • You will be training staff on network and system protocols and procedures
  • You will be supporting VoIP infrastructure and its associated software, including IP-PBXs, Edgemarc, call system management systems, voicemail and interactive voice response
  • You will select, deploy and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
  • You will collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
  • You will remain current on new transport protocols, products and standards in support of VoIP systems development and equipment procurement
  • You will meet with IT managers to determine company networking needs
  • You will analyze existing VoIP networks and computer systems
  • You will integrate IP telephony systems with enterprise LANs, WANs, wireless LANs and other Internet-based services and protocols
  • You will collaborate with help desk to resolve trouble tickets and migrate end-user issues with VoIP hardware and/or applications
  • You will assist with the installation, planning and maintenance of network cabling, including MDF and IDF closets
  • You will perform telephony audits as necessary
  • You will monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
  • You will be collaborating with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic
  • You will obtain and maintain technical certifications that may require off-hours time for study and preparation

As part of our full-time staff, you'll enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications, Skills and Experience Required:

  • Bachelor's degree in information technology, computer science or a similar field, or relevant experience
  • Previous experience working as a VoIP field engineer
  • Ability to self-manage time and priorities
  • In-depth knowledge of VoIP systems and IP protocols
  • Knowledge of hardware systems including servers, memory modules, processors and peripherals
  • Detailed knowledge of network security systems and software
  • Good project management skills
  • Familiarity with WAN and LAN systems, VLANS, etc.
  • Excellent troubleshooting skills
  • Advanced written and verbal communication skills
  • Working technical knowledge of VoIP/IP telephony systems, software and hardware including voicemail systems, boarder control session devices, switches, routers, call handler devices and handsets
  • Strong hands-on knowledge of the configuration and optimization of VoIP equipment including voicemail systems, boarder control session devices, switches, routers, call handler devices and handsets
  • Strong hands-on knowledge of SIP, H.323, TCP/IP and other protocols
  • Strong understanding of VoIP QoS issues and migration strategies
  • Working technical knowledge of the VoIP operating systems (Cisco, Avaya, Mitel, Shoretel)
  • Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.
  • Knowledge of cabling and wiring systems, design and installation
  • Familiar with Windows desktop and server operating systems
  • Ability to operate tools, components, peripherals and testing accessories
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to read and interpret technical documents and procedure manuals
  • Strong interpersonal skills, oral communications skills and proven analytical and problem-solving abilities
  • Strong understanding of the organization's goals and objectives
  • Ability to conduct research into IP telephony issues and products
  • Strong customer service orientation
  • Help desk experience
  • Experience working in a team-oriented, collaborative environment
  • Professional appearance and presentation, in line with handbook standards
  • Valid driver's license

Ready to apply? Click here!

We are looking for our next elite team member for the NOC Engineer role. Is that you? Are you a problem solver with a passion for configuration, management and automation? How about great communication abilities and, most importantly, are you ready to be part of a winning team? We passionately believe in the support of our clients and strive to deliver best-in-class service for every client every day. If this sounds like you, let's talk!

You will work from our comfortable offices located in West Reading, Pennsylvania as well as your own home and will be responsible for being a direct representative of our managed services team. You will be primarily responsible for our RMM tool and managing our managed services. Our goal is to assist our customers by achieving their business technology goals through engineering excellence and professionalism.

As a NOC Engineer, you will:

  • Always ensure our RMM tool is configured according to best practices
  • Configure and maintain alerts on critical client hardware and software
  • Configure alerting and regular audits for patch management for client servers and workstations. Configure alerting and regular audits for firmware updates on client hardware
  • Configure antivirus packages and their automatic deployment, updates, etc.
  • Monitor and respond to critical alerts on client hardware and backup solutions
  • Create PowerShell and RMM scripts for automating deployment, update and remediation tasks
  • Setup and monitor various alerting and reporting for client hardware and software
  • Be a part of the client onboarding team, ensuring all devices are accounted for and all managed services offerings are in place and functioning as expected
  • Assist in maintaining customer network documentation
  • Alert Service Coordinator and Triage Engineer as appropriate for escalation, emergency service and business opportunities
  • Install backup and DR appliances as required
  • Follow company procedures for documenting time and service
  • Participate in meetings and train service team
  • Assist team members with support issues that require escalation as directed by the Triage Engineer or Service Manager, communicating to clients as needed
  • Always maintain positive client relations, reporting any potential client dissatisfaction to the Service Manager
  • Evaluate client needs and develop content that supports business processes around scripting, monitoring, reporting and patch management
  • Audit and implement best practice solutions
  • Communicate with associated vendors for support and assistance

As part of our team, you will enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications, Skills and Experience Required:

  • Bachelor's degree in computer science, engineering or relevant field; BS degree in information technology or career-related technical certifications preferred
  • 3-6 years of IT experience with proven experience working on servers, networks and automation
  • Desired certifications: CCNA, MCSE, backup/RMM/automation certifications
  • Recent hands-on experience with an RMM project
  • Prior work experience for an IT Managed Services Provider
  • Ability to be lead engineer on automation projects and diagnose scripting issues
  • Windows Server Administration (2016 and 2019) including group policy management, DHCP, DNS, file sharing, IIS, etc.
  • Server hardware and software - installation, setup, configuration and troubleshooting
  • Server and network planning, migration, deployment and customization
  • Network management and support - knowledge of firewalls, switches, wireless servers and phone systems/PBS
  • Client/server software installation and configuration
  • Backup software experience
  • Familiarity with Windows installation procedures, file locations and registry properties
  • Ability to lift 30 pounds
  • Occasional local travel required; valid driver's license is necessary

Ready to apply? Click here!

Fraser Advanced Information Systems Remote Install Project Manager is an integral part of our Global Support Center. They are responsible for the scheduling of hardware orders in an effective manner in order to utilize available delivery slots and maximize cost savings to provide the best customer experience possible.

Responsibilities

  • Investigate and promote improved equipment, processes and methods
  • Receive equipment orders into inventory
  • Notify C2G team of any mistakes on orders; correct and pull additional items if necessary
  • Assist in pulling equipment and assigning serial numbers to hardware orders
  • Send items that may have been added to an order after delivery of machines to corresponding area branch and notify Global Support to assign Field Service Engineers for installation
  • Assign and link serials in the ERP system to properly link equipment and upload orders into SharePoint once completed
  • Plan, develop and assign delivery routes in order to maximize delivery slots
  • Provide each individual order a target delivery date, taking into account the customer's requested day(s) while working with the Logistics Install Project Coordinator or Project Manager to facilitate coordination of delivery date and time
  • Back up to Install Project Coordinator to reach out to customers to obtain delivery information to schedule installations
  • Schedule third-party delivery resources for difficult installs and during peak delivery times
  • Assign technician(s) to set up hardware orders and ensure they are completed on time in accordance with the delivery schedule

Qualifications

  • High School Diploma or equivalent required
  • Outstanding customer service experience
  • Project management experience preferred
  • Scheduling background preferred
  • Excellent written and verbal communication skills
  • Office 365 and SharePoint experience preferred
  • Excellent organizational and time management skills
  • Ability to prioritize competing schedules
  • Adaptable and flexible to accommodate customer requests
  • Ability to frequently lift, push or pull up to 30 lbs.
  • Valid driver's license required

Benefits

  • Competitive salary and benefits package
  • Company incentives, awards and promotions
  • Professional services environment with opportunities for advancement based on performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Learn More or Apply

The Client Implementation Specialist is an important piece of our Smart Connect Team. They will engage with the customer after the sale of business technology. They will work with internal and external customers to organize the implementation of their new technology to make their transition as seamless as possible.

Duties and Responsibilities

  • Work with account executives and logistics team to organize each small deal within the company
  • Own and drive the communication between each department to ensure a seamless implementation
  • Organize delivery, logistics, best training options, networking, setup and supply needs with the internal and external customer
  • Stay up to date with new technology, training and the continuous improvement and advancements Fraser makes as a whole.
  • Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing a cost savings at the forefront
  • Serve as a backup in the event the project management team becomes inundated with large deals

Education, Experience & Skills

  • HS diploma required; related bachelor's degree preferred
  • Experience in a customer service role
  • Basic knowledge of technology used in conjunction with our equipment including, but not limited to:
    • Microsoft Office
    • Adobe Creative Suite
    • Google G-Suite
    • Mac applications
  • Exceptional customer support skills
  • Capable of learning new technology applications quickly
  • Ability to interact with customers and end-users on a daily basis in a professional manner
  • Ability to push, pull or carry up to 30 lbs
  • Office setting
  • Valid driver's license

Benefits include:

  • Competitive compensation along with awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

To apply, click here.

Managed Services New Business Development Specialists are sales professionals who are eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Development Specialists help area businesses be successful by navigating the Internet of Things, developing technology roadmaps, capitalizing on the Global Support Center and utilizing the Fraser Smart Tool Set.™

Responsibilities

  • Apply relationship-building and appointment setting skills and knowledge as they relate to the sales of office equipment technology in order to achieve 100% of the assigned budget/quota.
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline.
  • Develop lists of qualified prospects that will be continuously updated. 
  • Add new prospects by dedicating 90% of your time to cold calling, prospecting, telemarketing, networking, etc.
  • Complete the closable prospect list/forecast.
  • Complete other business and prospect lists as requested by the sales manager.
  • Participate in and be a contributing member of the sales team while upholding the company's mission statement.
  • Develop expertise, skills and knowledge by attending ongoing training classes when scheduled and exhibit a commitment to learning new products and knowledge.
  • Prepare and discuss the weekly business forecast, the 30-60-90 day prospect list, professional goals and concerns at scheduled one-on-one meetings with the sales manager.
  • Set appointments with decision-makers for a scheduled field time with the sales manager.
  • Elevate any individual or team concern to the sales manager.
  • Maintain a positive, business-like demeanor and appearance at all times.

Qualifications

  • Bachelor's degree or  related job experience
  • Previous sales experience in a B2B setting is preferred.
  • The ability to create prospect interest
  • Exceptional communication skills including listening, analysis and presentations
  • Expertise in math and analytical skills
  • Ability to be a self-starter, self-motivator and deal well with rejection
  • Be competitive
  • Ability to lift up to 20 pounds; perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pulling, pushing, lifting and grasping as it relates to job tasks.
  • Work in an office setting, with some remote work and onsite at client locations.
  • Frequent travel ~65% local travel. Must have a valid driver's license.

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company-paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Billing Specialists are an important part of the outstanding customer experience with Fraser.  They provide world-class customer interactions with all of our clients with regard to meter collections and contract billing.

Duties and Responsibilities:

  • Meter Collection
  • Entering M/A contracts
  • Utilizing software tools for meter collection
  • Meter billing
  • Month end
  • Meter integrity
  • Understand contract profitability
  • Sales support & reporting
  • Correct invoice/meter discrepancies
  • Drive the automation of meter collections
  • Promote the use of our automation tools including our Smart Connect Tool

Qualifications

  • Associates' or Bachelor's degree in business administration or related field preferred
  • Three (3)+ years experience in related field
  • Exceptional communication skills including listening and problem analysis
  • Pleasant and professional phone and email skills
  • Ability to follow a prescribed process
  • Accuracy when processing orders and double-checking work
  • Sound judgment and ability to think on one's feet
  • Ability to work in a fast-paced environment
  • Follow up on transactions until their completion
  • Ability to work the last week of the month always unless in the most extreme circumstances

Physical Demands & Work Environment

  • Ability to sit for long periods of time
  • Ability to push, pull up to 30 lbs.
  • Fast-paced, shard space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Contract and Sales Order Admins are an important part of the outstanding customer experience with Fraser. They are responsible for handling sales orders from initial placement by the sales tea through the administrative process to finalization and funding. They create maintenance contracts in our ERP system, E-Automate and update them as necessary throughout the term of the contract.

Duties and Responsibilities:

  • Process upgrade/buyout requests and lease applications
  • Support and process lease orders upon approval
  • Review incoming sales orders to ensure compliance, that all documentation is adequate and prepare documents for funding
  • Review blended rates and promotions against commission worksheet
  • Build and bill sales orders and build contracts in ERP system (E-Automate)
  • Oversee and process lease returns including insurance certificates for leased transactions
  • Vendor relationships and lease negotiations
  • Audit and analyze contracts including adjustments to pricing based on volume
  • Meter collection and billing
  • Resolve customer issues in a timely manner
  • Collaborate on improving processes and reducing inefficiencies
  • Support Director of Operations in process improvement

Qualifications

  • Bachelor's degree in business administration or related field preferred
  • Three (3)+ years experience in a related field
  • High attention to detail and meticulously organized
  • Exceptional written and verbal communication skills to provide outstanding customer experiences
  • Proficient in Microsoft Office 365 including Word, Excel, PowerPoint and Outlook
  • Negotiation skills

Physical Demands & Work Environment

  • Ability to sit for long periods of time
  • Ability to push, pull up to 30 lbs.
  • Fast-paced, shard space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

The Set-Up and Refurbishing Technician works with the Logistics Team to set up new devices, refurbish used equipment and thoroughly test all functions to ensure there are no issues.

Duties and Responsibilities:

  • Receive straight orders and remove all packing materials, install various options, add toner and developer
  • Test and adjust equipment to obtain the best copy quality
  • Troubleshoot and correct problems when necessary
  • Complete required paperwork and prepare equipment for delivery to customers
  • Disassemble and rebuild used multifunction equipment to manufacturers' specifications on an as-needed basis to restock parts inventory
  • Thoroughly test all equipment, check over and clear each component and replace any worn parts
  • Receive equipment that customers carry in for service

Qualifications

  • Outstanding written and verbal communication skills
  • Technical school or military electronic experience preferred
  • Mechanical and electrical aptitude
  • Ability to lift, push, pull up to 30 pounds frequently and occasionally 50 pounds
  • Ability to work well under pressure

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

  • Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
  • Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
  • Conduct needs assessments to identify opportunities and pain points
  • Professionally present and demonstrate all product lines on a solutions-benefit basis
  • Perform fleet assessments and create reports and proposals for MPS opportunities
  • Educate and inform external and internal customers on program benefits
  • Perform post-sale follow-up and account management
  • Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
  • Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
  • Management of printer service contracts
  • Achieve monthly and yearly sales quota targets

Qualifications

  • 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
  • Work autonomously while demonstrating excellent time management skills with meticulous organization
  • Consultative selling skills
  • Strong client-facing skills specifically working with executives, owners and/or decision makers
  • Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
  • Valid driver’s license required

Benefits

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply

CONTACT US TODAY TO LEARN MORE!

WHAT OUR EMPLOYEES ARE SAYING

As a marketing major fresh out of college in 2009, I never envisioned my career path leading me into sales. However, upon my first interview with Fraser, I was impressed with the overall vision of the company and liked the flexibility to be able to utilize my marketing knowledge, as well as not be stuck in an office all day. My career at Fraser has not only given me the tools to become a successful salesperson, but my experiences and training have also impacted me overall in my ability to quickly adapt to any situation, speak in public, think “outside the box,” and generally have shaped me into a true professional. While this is not the easiest career, the rewards are worth the hard work.
Amanda, Account Executive
Fraser is a fast pace high tech place to work. There has never been a monotonous or boring work day since I started here. With technology constantly changing, Fraser provides the training to stay on top, so that we can be one step ahead of the competition. The fun committee also breaks up the fast pace day to day work with special events such as ice cream days and cookouts to relax for a bit and mingle with coworkers. Fraser is an all around great place to work.
Brian, Field Service Engineer
Everyone is a team player, always helping out one another without questions or complaints. You really feel appreciated and like you’re an important part of the success of the company. The atmosphere is get the job done but have fun doing it. Work hard, play hard!
Amy, Customer Service – Contracts & Equipment Billing

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