Smart Connect Portal
  (610) 378-0101|sr@fraser-ais.com

CAREERS

LEARN. EDUCATE. INNOVATE. CREATE THE CAREER YOU’VE ALWAYS WANTED

Careers2019-05-01T09:17:20-04:00

BENEFITS

Fraser has a lot to offer. We are a progressive and growing company, offering competitive salaries and extensive benefits to our valued employees. Please review the job postings below or contact us for more information about Fraser’s outstanding benefits.

An Equal Opportunity Employer, Fraser is proud to offer its employees:

Sales

  • Better than industry salary and compensation

  • Unlimited commissions

  • New business commission incentives
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

Service

  • Comprehensive training
  • Attractive salary and compensation package
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

  • Industry experienced and tenured management
  • Long-term career opportunities
  • Factory certification
  • Opportunity to work within a positive team environment
  • Company vehicles
  • Surface PC and iPhone for all service technicians

Admin

  • Comprehensive training
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Attractive compensation package
  • Long term career opportunities
  • Opportunity to work in a fun and positive team environment

Current Openings

Not sure if you fit in one of our current openings?  Contact our Corporate Recruiter at lchristman@fraser-ais.com.

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

  • Competitive compensation, salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Fraser Advanced Information Systems Systems Engineer Level I provide world-class customer service and expertise for our Managed IT customers.  They are responsible for the installation and support of client business software, desktop hardware systems and IT services offered by ImagEze.  ImagEze is a wholly-independent subsidiary of Fraser Advanced Information Systems.

Responsibilities

  • Installation of hardware and software products remotely and at customer locations
  • Provide customer technical support for hardware and software products via incoming telephone calls, email questions and requests and on-site support as required
  • Installation of software upgrades, releases and updates to existing customers
  • Assist in the specification, preparation and presentation of proposals as required
  • Track and record personal billable and non-billable work on a timely basis, thoroughly and accurately
  • Obtain and maintain required technical certifications, which may require off hours time for study and preparation

Qualifications

  • Bachelors degree in information technology or career-related technical certifications
  • 1-3 years working in a related position in the IT support field

Skills:

Technical:

  • Active Directory – General understanding of configuration and troubleshooting
  • TCP/IP Protocol – Subnetting, configuration and troubleshooting
  • Server hardware and software – Basic understanding and effective troubleshooting of Server 2008, 2012 and 2016
  • General problem resolution and analysis
  • Remote and onsite customer network support
  • Desktop system user support (Windows 7 and 10)
  • Software installation and configuration
  • Backup software – Axcient
  • Familiarity with Windows installation procedures, file locations and registry properties
  • Network management and support – Some knowledge of switches, routers and firewalls

Professional:

  • Strong client-facing communication skills, both written and verbal, with a focus on customer service
  • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
  • Exercise sound judgment when evaluating situations, offering positive suggestions and making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Valid driver’s license

Fraser helps many goal-oriented professionals achieve and surpass their goals through industry-leading training, a fun work environment and a rewarding compensation program.  Customer commitment is evident in Fraser’s Net Promoter Score of 93, showing our client’s satisfaction in our products and services, well above industry and national average.

Compensation and Benefits

  • Competitive compensation program and benefits package including medical, dental, vision, life and disability insurance, paid vacation, paid holidays, 401K with company match
  • Company incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training program with industry-experienced and tenured management
  • Opportunity to work within and contribute to a positive team environment

Click here to apply!

Fraser Advanced Information Systems Senior Systems Engineers provide world-class customer service and expertise for our Managed IT customers.  They serve as the senior technical staff member for the ImagEze project and systems engineering group as well as a technical expert for customer-facing solutions.  They provide mentoring and guidance to junior team members and act as a direct representative of the Director of Managed Services, and assist all customers with achieving their business technology goals through engineering excellence and professionalism.

Responsibilities

  • Documenting designs and policies associated with systems infrastructure
  • Working with network infrastructure (routers, switches, etc.) including WAN operations, firewall and wireless technologies
  • Mentor junior members of the engineering team as appropriate
  • Working at several customer locations per day providing outstanding customer service

Qualifications

  • Bachelors degree in computer science, engineering or related field; Master’s degree a plus
  • Minimum 7 years experience in IT or related fields
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Excellent organizational and leadership skills
  • Outstanding communication abilities
  • Excellent interpersonal skills and able to work as a productive member of the team
  • Ability to coordinate multiple tasks simultaneously
  • Demonstrated capability to achieve results under pressure
  • Manages time effectively and according to priorities
  • Valid driver’s license with clean history including auto insurance

Skills:

Technical:

  • Supporting and architecting a Windows 2012/2016 infrastructure including Active Directory, DNS, WINS, DHCP, File/Print, IIS, RADIUS, WSUS and terminal services (Citrix)
  • Maintaining and designing an Exchange, SQL WSS/MOSS, SharePoint environment and other big iron Microsoft services
  • Implementing unfamiliar and new technologies from third parties
  • Spam filtering through a SaaS solution or other means
  • Backup and recovery of systems via third party or native tools, including archiving to media such as tape, disk and cloud
  • Troubleshooting network issues from a server/desktop perspective
  • Exchange 2010/2013, Exchange Online Office 365 including implementation and support of a highly available messaging infrastructure

Professional:

  • Professional appearance and presentation
  • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
  • Exercise sound judgment when evaluating situations, offering positive suggestions and making decisions
  • Maintain acceptable attendance/punctuality standards
  • Maintain quality and quantity work standards
  • Respond to inquiries and/or complaints in a timely and professional manner

Fraser helps many goal-oriented professionals achieve and surpass their goals through industry-leading training, a fun work environment and a rewarding compensation program.  Customer commitment is evident in Fraser’s Net Promoter Score of 93, showing our client’s satisfaction in our products and services, well above industry and national average.

Compensation and Benefits

  • Competitive compensation program and benefits package including medical, dental, vision, life and disability insurance, paid vacation, paid holidays, 401K with company match
  • Company incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training program with industry-experienced and tenured management
  • Opportunity to work within and contribute to a positive team environment

Click here to apply!

Fraser Advanced Information Systems is seeking a Talent Acquisition Associate to join its growing Human Resources Department.  Fraser Advanced Information Systems has a strong purpose, vision and core values to drive its corporate goals and sees talent acquisition as an essential piece of that growth puzzle.

Responsibilities

  • Implement creative sourcing strategies to delivery the best qualified candidates
  • Partner with hiring managers to gain an understanding of position requirements
  • Manage candidate tracking process
  • Develop a strategy of networking, cold-calling, emailing, researching, web searching, etc. to engage both active and passive candidates to generate many sources of diverse talent
  • Qualify candidate through our three-step process
  • Organize next-step interviews – apply business-driven selection and screening for interviews to be conducted with the hiring manager
  • Build a pipeline of top talent through researching and sourcing candidates continuously

Qualifications

  • Entry level – 1 to 3 years of successful experience with hands-on recruiting, either agency or corporate
  • Bachelor’s degree in HR, business or related field or equivalent combination of skills and experience
  • Consultative approach to solving business challenges and the ability to influence others
  • Superior verbal and written communication skills
  • Ability to manage an applicant tracking system; Paycom experience preferred
  • Experience that shows fast response time, consistency and success
  • Ability to source for multiple jobs in multiple departments and report on effectiveness of posts
  • Track record of successfully multi-tasking
  • Valid driver’s license

Compensation and Benefits

  • Competitive compensation program and benefits package including medical, dental, vision, life and disability insurance, paid vacation, paid holidays, 401K with company match and expense reimbursements
  • Long-term career opportunities
  • Opportunity to work within and contribute to a positive team environment

Learn more and APPLY NOW!

Fraser Advanced Information Systems Customer Support Coordinators provide the best customer service to our clients by both dispatching technicians for service and processing orders for their supply needs.  World class customer service is our number one priority, so being able to troubleshoot and effectively work with clients as well as keep technicians operating efficiently has a direct impact on our success and growth.

Responsibilities

  • Answer and coordinate incoming calls from both customers and technicians regarding supplies and service while tracking technicians
  • Process and document both supply orders and technicians’ daily activity in our industry software
  • Work with customers to assist in the installation of copier fleet monitoring software (DCA)
  • Utilize copier fleet monitoring software to process supply orders and create reports
  • Verify supplies on hand with customer to avoid excessive ordering
  • Run reports daily to track service response time and calls
  • Enter and track various types of service calls as well as document technician numbers and invoice calls
  • Correct meters when necessary

Qualifications

  • Have exceptional communication skills including listening and problem analysis with professional phone and email skills
  • Ability to follow a prescribed process and accuracy when processing orders and checking work
  • Proficient in Microsoft Excel, PowerPoint and Outlook
  • Have sound judgement and ability to think on your feet in a fast-paced environment
  • High level of organizational skills and follow up on transactions until their completion
  • High school diploma or equivalent
  • Prior customer service, dispatch or inventory management a plus

Fraser helps many goal-oriented professionals achieve and surpass their goals through industry-leading training, a fun work environment and a rewarding compensation program.  Customer commitment is evident in Fraser’s Net Promoter Score of 93, showing our client’s satisfaction in our products and services, well above industry and national average.

Compensation and Benefits

  • Competitive compensation program and benefits package including medical, dental, vision, life and disability insurance, paid vacation, paid holidays, 401K with company match and expense reimbursements
  • Comprehensive training program with industry-experienced and tenured management
  • Opportunity to work within and contribute to a positive team environment

Be the positive force behind the Fraser Corporate Goals and Key Drivers.  Interconnect employee engagement and total rewards in a work hard/play hard environment.  Be a strong generalist and administer the HR compliance functions and work as a co-partner with Talent Acquisition and Development to grow the company and accomplish KPIs.

Responsibilities

  • Utilization of exemplary customer service for the internal customers (employees)
  • Be a point of contact for the internal communication through the assistance of the Executive Assistant
  • Administer and present the employee benefits program, including training and employee rewards programs
  • Chair the Safety Committee, investigate accidents and administer the workers’ compensation program
  • Support the department managers on employee relation functions; provide advice for resolution and document all information regarding harassment, EEO, ADA, FMLA, performance improvement and action plans
  • Recommend new approaches to policies and procedures to continually improve the process and flow of human capital through the system
  • Consults legal counsel to ensure policy complies with all federal and state law
  • Respond to employee inquiries regarding policies, procedures and programs
  • Maintain the HRIS (Paycom) and the document management tools so key information may be extracted by management and leadership
  • Prepare employee separation and conduct exit interviews
  • Protect Fraser Advanced Information System’s good name and reputation
  • Protect and minimize the risks and exposures to Fraser Advanced Information Systems brought on by the ebbs and flows of our business and human capital

Qualifications

  • College degree required; PHR or SHRM-CP preferred
  • Three (3)+ years of HR experience at a generalist level
  • Ability to present information to leadership and employees in a genuine manner
  • Ability to deal with overlapping demands and deadlines to meet timeline requirements
  • Ability to prioritize desk and multiple team agendas and systems
  • Meticulous accuracy of information and documentation produced
  • Strong organizational and communication skills
  • Ability to move tasks through a process, yet be flexible to change and start over
  • Understanding that all tasks relate to corporate goals and no one task is menial

Compensation and Benefits

  • Competitive compensation program and benefits package including medical, dental, vision, life and disability insurance, paid vacation, paid holidays, 401K with company match and expense reimbursements
  • Comprehensive training program with industry-experienced and tenured management
  • Opportunity to work within and contribute to a positive team environment

Learn more and APPLY NOW!

Fraser Advanced Information System’s Managed IT division, ImagEze, is expanding our sales team to meet the growing demand for total office technology solutions.  You will develop relationships and partner with businesses to find solutions that fit with the company’s technology culture.  You will create and implement a technology road map – a plan tailored for each individual client that helps increase productivity and profitability while reducing downtime and service requests.

Responsibilities

  • Contact businesses to identify qualified prospects and set appointments with decision makers
  • Prospect, identify new opportunities and conduct technology assessments
  • Attend networking events to build relationships and seek new opportunities
  • Identify customer pain points and communicate solutions
  • Schedule appointments with “C” level prospects
  • Recommend and deliver presentations of products and services
  • Overcome objections, close business and achieve sales targets
  • Prepare agreements
  • Maintain company CRM, pipeline and forecast

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills and effective selling to an executive, owner and/or decision maker with a consultative approach
  • Entrepreneurial spirit and goal-driven focus
  • Ability to work autonomously and demonstrate excellent time management skills
  • 2-5 years experience in B2B outside sales, preferably in IT services or business technology
  • Bachelor’s degree
  • Valid driver’s license required
  • Ability to lift, push, pull 30 pounds

Fraser offers:

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotion
  • Outstanding benefits package including expense reimbursement, medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
  • Professional sales environment with opportunities for advancement based on performance

Fraser helps many goal-oriented sales professionals reach and exceed their goals through industry-leading training, a fun work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what the next successful years in your sales career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Delivery Drivers/Installers are experienced professionals with demonstrated abilities to successfully deliver equipment in a timely and safe manner.  Having an excellent reputation for providing outstanding service after the sale, our drivers are responsible for working with the sales offices to ensure their delivery needs are met and customers are satisfied.  This position works out of our Regional Training and Logistics Center in Reading, PA.

Responsibilities

  • Write the manifest for the day’s run and see that supervisor and sales managers receive a copy
  • Responsible for equipment loaded on the truck and securing equipment safely with straps
  • Making decisions on best method of delivery and delivering equipment to the customer in a polite, courteous and professional manner that best represents Fraser
  • Install devices based on customer specifications and ensure the delivery process exceeds customer expectations
  • Complete paperwork accurately including serial numbers and copy counts and ensure paperwork is delivered to the correct people

Qualifications

  • Clean and valid driver’s license
  • Delivery and driving experience preferred
  • Ability to push/pull/lift 65 pounds frequently
  • Outstanding customer service skils
  • Exceptional problem solving skills and the ability to think on one’s feet
  • Technology savvy
  • Able to work well with set deadlines and time constraints

Fraser offers:

  • Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
  • Comprehensive training
  • Industry-experienced and tenured management
  • Long-term career opportunities
  • Opportunity to work within a positive team environment

Learn More or Apply

Field Service Engineers/t=Technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service, and customer interaction is primarily the day-to-day activity. You will be working in a fast-paced industry with the region’s leading business technology solutions firm. This is a great opportunity for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Responsibilities

  • Set up and installation of new equipment at client locations
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Exhibits professional appearance and demeanor at all times
  • Maintains productive, professional relationship with all company personnel
  • Is positive and a contributing team member
  • Responsible for maintaining a “car stock” inventory

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Qualifications

  • Outstanding customer service skills
  • Ability to interact positively with customers on a daily basis
  • Stellar troubleshooting and time management skills
  • Experience with electronics and/or mechanical equipment repair
  • High school diploma required; Associates degree or STEM education preferred
  • Valid driver’s license

Fraser offers:

  • Comprehensive training
  • Competitive compensation package including salary and benefits
  • Industry experienced and tenured management
  • Long term career opportunities
  • Factory certifications
  • Opportunity to work within a positive team environment
  • Company vehicle
  • Surface PC for all service technicians

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory to achieve quota
  • Prospecting new clients through cold and warm lead generation.
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
  • Work with clients to identify and understand their objectives and align our products and services with those needs.
  • Develop strong relationships with clients and consistently deliver quality customer support.
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory to achieve quota
  • Prospecting new clients through cold and warm lead generation.
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
  • Work with clients to identify and understand their objectives and align our products and services with those needs.
  • Develop strong relationships with clients and consistently deliver quality customer support.
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

  • Set up and installation of new equipment at client locations
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Exhibits professional appearance and demeanor at all times
  • Maintains productive, professional relationship with all company personnel
  • Is positive and a contributing team member
  • Responsible for maintaining a “car stock” inventory

Qualifications

  • Outstanding customer service and communication skills
  • Experience with electronic and/or mechanical machinery
  • Outstanding time management skills
  • Ability to interact with customers on a daily basis
  • High School diploma required; Associates degree or STEM education a plus
  • Valid drivers license required

Fraser offers:

  • Comprehensive training
  • Competitive compensation package including salary and benefits
  • Industry experienced and tenured management
  • Long term career opportunities
  • Factory certifications
  • Opportunity to work within a positive team environment
  • Company vehicle
  • Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by cold calling and prospecting for new business
  • Research prospective clients
  • Setting Appointments for Account Executives
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline
  • Work with new clients to identify and understand their objectives
  • Develop strong talk track to increase qualified opportunities

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by cold calling and prospecting for new business
  • Research prospective clients
  • Setting Appointments for Account Executives
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline
  • Work with new clients to identify and understand their objectives
  • Develop strong talk track to increase qualified opportunities

Learn More or Apply

CONTACT US TODAY TO LEARN MORE!




WHAT OUR EMPLOYEES ARE SAYING

As a marketing major fresh out of college in 2009, I never envisioned my career path leading me into sales.  However, upon my first interview with Fraser, I was impressed with the overall vision of the company and liked the flexibility to be able to utilize my marketing knowledge, as well as not be stuck in an office all day.  My career at Fraser has not only given me the tools to become a successful salesperson, but my experiences and training have also impacted me overall in my ability to quickly adapt to any situation, speak in public, think “outside the box,” and generally have shaped me into a true professional.   While this is not the easiest career, the rewards are worth the hard work.

Amanda, Account Executive

Fraser is a fast pace high tech place to work.  There has never been a monotonous or boring work day since I started here.  With technology constantly changing, Fraser provides the training to stay on top, so that we can be one step ahead of the competition.  The fun committee also breaks up the fast pace day to day work with special events such as ice cream days and cookouts to relax for a bit and mingle with coworkers. Fraser is an all around great place to work.

Brian, Field Service Engineer

Everyone is a team player, always helping out one another without questions or complaints. You really feel appreciated and like you’re an important part of the success of the company. The atmosphere is get the job done but have fun doing it. Work hard, play hard!

Amy, Customer Service – Contracts & Equipment Billing

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