BENEFITS

Fraser has a lot to offer. We are a progressive and growing company, offering competitive salaries and extensive benefits to our valued employees. Please review the job postings below or contact us for more information about Fraser’s outstanding benefits.

An Equal Opportunity Employer, Fraser is proud to offer its employees:

Sales

  • Better than industry salary and compensation
  • Unlimited commissions
  • New business commission incentives
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

Service

  • Comprehensive training
  • Attractive salary and compensation package
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Factory certification
  • Opportunity to work within a positive team environment
  • Company vehicles
  • Surface PC and iPhone for all service technicians

Admin

  • Comprehensive training
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Attractive compensation package
  • Long term career opportunities
  • Opportunity to work in a fun and positive team environment

CURRENT OPENINGS

Not sure if you fit in one of our current openings?  Contact our Corporate Recruiter at jpiersody@fraser-ais.com.

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

  • Competitive compensation, salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Fraser Advanced Information Systems is looking for our next elite team member for the NOC Engineer role. Is that you? Are you a problem solver with a passion for configuration, management and automation? How about great communication skills and, most importantly, are you ready to be a part of a winning team? We passionately believe in the support of our clients and strive to deliver best-in-class customer experiences for every client, every day. If this sounds like you, let's talk.

You will work from our comfortable offices located in West Reading, PA, as well as your own home, and will be responsible for being a direct representative of our managed services team. You will be primarily responsible for our RMM tool and managing our managed services. Our goal is to assist our customers by achieving their business technology goals through engineering excellence and professionalism.

Responsibilities

  • Always ensure our RMM tool is configured according to best practices
  • Configure and maintain alerts on critical client hardware and software
  • Configure alerting and regular audits for patch management for client servers and workstations. Configure alerting and regular audits for firmware updates on client hardware
  • Configure antivirus packages and their automatic deployment, updates, etc.
  • Monitor and respond to critical alerts on client hardware and backup solutions
  • Create PowerShell and RMM scripts for automating deployment, update and remediation tasks
  • Set up and monitor various alerting and reporting for client hardware and software
  • NOC Engineer will be involved in client onboarding, ensuring all devices are accounted for and all managed service offerings are in place and functioning as expected
  • NOC Engineer must assist in maintaining customer network documentation
  • Alert Service Coordinator and Triage Engineer as appropriate for escalation, emergency service and business opportunities
  • Install backup and DR appliances as required
  • Follow company procedures for documenting time and service
  • Participate in meetings and train service team
  • Assist team members with support issues that require escalation as directed by the Triage Engineer or Service Manager, communicating to clients as needed
  • Always maintain positive client relations, reporting any potential client dissatisfaction to the Service Manager
  • Evaluate client needs and develop content that supports business processes around scripting, monitoring, reporting and patch management
  • Audit and implement best practice solutions
  • Communicate with associated vendors for support and assistance

Qualifications

  • BS/BA in computer science, engineering or relevant field; BS degree in Information Technology or career-related technical certifications preferred
  • 3-6 years IT experience with proven experience working on servers, networks and automation
  • Desired certifications: CCNA, MCSE, Backup/RMM/Automation certifications
  • Recent hands-on experience with an RMM product
  • Prior work experience for an IT Managed Services Provider (1+ years)
  • Ability to be lead engineer on automation projects and diagnose scripting issues
  • Windows Server Administration (2016, 2019) including group policy management, DHCP, DNS, File Sharing, IIS, etc.
  • Server hardware and software - installation, setup, configuration and troubleshooting
  • Server and network planning, migration, deployment and customization
  • Network management and support - knowledge of firewalls, switches, wireless services and phone systems/PBX
  • Client/Server software installation and configuration
  • Backup software experience
  • Familiarity with Windows installation procedures, file locations, registry properties
  • Ability to lift 30 lbs.
  • Occasional local trave required; valid driver's license and reliable transportation required

About Us

Fraser Advanced Information Systems is a growing and successful technology service company serving small and medium businesses and non-profits in Eastern Pennsylvania since 2006. Our focus is on taking care of the clients who rely on us for their day-to-day IT needs AND taking care of our employees. Xbox breaks, food days, fun environment, you get the idea. Do the right thing isn't just a core value; it's a way of life. Did we mention you would be a part of a winning team that works hard, plays hard and has an intense customer focus?

As part of our team, you'll enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions
  •  

Learn More or Apply

Fraser Advanced Information Systems Remote Install Project Manager is an integral part of our Global Support Center. They are responsible for the scheduling of hardware orders in an effective manner in order to utilize available delivery slots and maximize cost savings to provide the best customer experience possible.

Responsibilities

  • Investigate and promote improved equipment, processes and methods
  • Receive equipment orders into inventory
  • Notify C2G team of any mistakes on orders; correct and pull additional items if necessary
  • Assist in pulling equipment and assigning serial numbers to hardware orders
  • Send items that may have been added to an order after delivery of machines to corresponding area branch and notify Global Support to assign Field Service Engineers for installation
  • Assign and link serials in the ERP system to properly link equipment and upload orders into SharePoint once completed
  • Plan, develop and assign delivery routes in order to maximize delivery slots
  • Provide each individual order a target delivery date, taking into account the customer's requested day(s) while working with the Logistics Install Project Coordinator or Project Manager to facilitate coordination of delivery date and time
  • Back up to Install Project Coordinator to reach out to customers to obtain delivery information to schedule installations
  • Schedule third-party delivery resources for difficult installs and during peak delivery times
  • Assign technician(s) to set up hardware orders and ensure they are completed on time in accordance with the delivery schedule

Qualifications

  • High School Diploma or equivalent required
  • Outstanding customer service experience
  • Project management experience preferred
  • Scheduling background preferred
  • Excellent written and verbal communication skills
  • Office 365 and SharePoint experience preferred
  • Excellent organizational and time management skills
  • Ability to prioritize competing schedules
  • Adaptable and flexible to accommodate customer requests
  • Ability to frequently lift, push or pull up to 30 lbs.
  • Valid driver's license required

Benefits

  • Competitive salary and benefits package
  • Company incentives, awards and promotions
  • Professional services environment with opportunities for advancement based on performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Learn More or Apply

The Client Implementation Specialist is an important piece of our Smart Connect Team. They will engage with the customer after the sale of business technology. They will work with internal and external customers to organize the implementation of their new technology to make their transition as seamless as possible.

Duties and Responsibilities

  • Work with account executives and logistics team to organize each small deal within the company
  • Own and drive the communication between each department to ensure a seamless implementation
  • Organize delivery, logistics, best training options, networking, setup and supply needs with the internal and external customer
  • Stay up to date with new technology, training and the continuous improvement and advancements Fraser makes as a whole.
  • Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing a cost savings at the forefront
  • Serve as a backup in the event the project management team becomes inundated with large deals

Education, Experience & Skills

  • HS diploma required; related bachelor's degree preferred
  • Experience in a customer service role
  • Basic knowledge of technology used in conjunction with our equipment including, but not limited to:
    • Microsoft Office
    • Adobe Creative Suite
    • Google G-Suite
    • Mac applications
  • Exceptional customer support skills
  • Capable of learning new technology applications quickly
  • Ability to interact with customers and end-users on a daily basis in a professional manner
  • Ability to push, pull or carry up to 30 lbs
  • Office setting
  • Valid driver's license

Benefits include:

  • Competitive compensation along with awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

To apply, click here.

Fraser Advanced Information Systems has been named as a PA Best Places to Work for 2020. This is a prestigious honor only presented to 30 medium-sized companies in the state. 

Managed Services New Business Development Specialists are sales professionals who are eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Development Specialists help area businesses be successful by navigating the Internet of Things, developing technology roadmaps, capitalizing on the Global Support Center and utilizing the Fraser Smart Tool Set.™

Responsibilities

  • Apply relationship-building and appointment setting skills and knowledge as they relate to the sales of office equipment technology in order to achieve 100% of the assigned budget/quota.
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline.
  • Develop lists of qualified prospects that will be continuously updated. 
  • Add new prospects by dedicating 90% of your time to cold calling, prospecting, telemarketing, networking, etc.
  • Complete the closable prospect list/forecast.
  • Complete other business and prospect lists as requested by the sales manager.
  • Participate in and be a contributing member of the sales team while upholding the company's mission statement.
  • Develop expertise, skills and knowledge by attending ongoing training classes when scheduled and exhibit a commitment to learning new products and knowledge.
  • Prepare and discuss the weekly business forecast, the 30-60-90 day prospect list, professional goals and concerns at scheduled one-on-one meetings with the sales manager.
  • Set appointments with decision-makers for a scheduled field time with the sales manager.
  • Elevate any individual or team concern to the sales manager.
  • Maintain a positive, business-like demeanor and appearance at all times.

Qualifications

  • Bachelor's degree or  related job experience
  • Previous sales experience in a B2B setting is preferred.
  • The ability to create prospect interest
  • Exceptional communication skills including listening, analysis and presentations
  • Expertise in math and analytical skills
  • Ability to be a self-starter, self-motivator and deal well with rejection
  • Be competitive
  • Ability to lift up to 20 pounds; perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pulling, pushing, lifting and grasping as it relates to job tasks.
  • Work in an office setting, with some remote work and onsite at client locations.
  • Frequent travel ~65% local travel. Must have a valid driver's license.

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company-paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

Billing Specialists are an important part of the outstanding customer experience with Fraser.  They provide world-class customer interactions with all of our clients with regard to meter collections and contract billing.

Duties and Responsibilities:

  • Meter Collection
  • Entering M/A contracts
  • Utilizing software tools for meter collection
  • Meter billing
  • Month end
  • Meter integrity
  • Understand contract profitability
  • Sales support & reporting
  • Correct invoice/meter discrepancies
  • Drive the automation of meter collections
  • Promote the use of our automation tools including our Smart Connect Tool

Qualifications

  • Associates' or Bachelor's degree in business administration or related field preferred
  • Three (3)+ years experience in related field
  • Exceptional communication skills including listening and problem analysis
  • Pleasant and professional phone and email skills
  • Ability to follow a prescribed process
  • Accuracy when processing orders and double-checking work
  • Sound judgment and ability to think on one's feet
  • Ability to work in a fast-paced environment
  • Follow up on transactions until their completion
  • Ability to work the last week of the month always unless in the most extreme circumstances

Physical Demands & Work Environment

  • Ability to sit for long periods of time
  • Ability to push, pull up to 30 lbs.
  • Fast-paced, shard space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

Contract and Sales Order Admins are an important part of the outstanding customer experience with Fraser. They are responsible for handling sales orders from initial placement by the sales tea through the administrative process to finalization and funding. They create maintenance contracts in our ERP system, E-Automate and update them as necessary throughout the term of the contract.

Duties and Responsibilities:

  • Process upgrade/buyout requests and lease applications
  • Support and process lease orders upon approval
  • Review incoming sales orders to ensure compliance, that all documentation is adequate and prepare documents for funding
  • Review blended rates and promotions against commission worksheet
  • Build and bill sales orders and build contracts in ERP system (E-Automate)
  • Oversee and process lease returns including insurance certificates for leased transactions
  • Vendor relationships and lease negotiations
  • Audit and analyze contracts including adjustments to pricing based on volume
  • Meter collection and billing
  • Resolve customer issues in a timely manner
  • Collaborate on improving processes and reducing inefficiencies
  • Support Director of Operations in process improvement

Qualifications

  • Bachelor's degree in business administration or related field preferred
  • Three (3)+ years experience in a related field
  • High attention to detail and meticulously organized
  • Exceptional written and verbal communication skills to provide outstanding customer experiences
  • Proficient in Microsoft Office 365 including Word, Excel, PowerPoint and Outlook
  • Negotiation skills

Physical Demands & Work Environment

  • Ability to sit for long periods of time
  • Ability to push, pull up to 30 lbs.
  • Fast-paced, shard space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

The Systems Engineer III is an integral part of our Managed IT Services group.  They serve as the senior technical staff member for the ImagEze project and systems engineering group, as well as a technical expert for customer-facing solutions. Provide mentorship and guidance to junior team members and act as a direct representative of the Director of Managed Services. This position also works with customers to achieve their business technology goals through engineering excellence and professionalism.

Responsibilities

  • Documenting designs and policies associated with system infrastructure
  • Working with network infrastructure (routers, switches, etc.) including WAN operations, firewall and wireless technologies
  • Serve as Project Lead for customer- facing projects
  • Mentoring junior team members as appropriate
  • Working in the field at several locations per day

Qualifications

  • Education:
    • BS/BA in computer science, engineering or relevant field; MS/MA preferred
    • Professional certification (e.g. CCNP, CCDP)
  • Experience:
    • Minimum 7 years of experience in Information Technology or related field
    • Experience in analysis, implementation and evaluation of IT systems and their specifications
    • Experience with ticketing/monitoring software (ConnectWise, Kaseya)
  • General Skills:
    • Sound understanding of computer systems (hardware/software), networks, etc.
    • Excellent organizational and leadership skills
    • Outstanding communication abilities
    • Excellent interpersonal skills and able to work as a productive member of a team
    • Ability to coordinate multiple tasks simultaneously
    • Demonstrated capability to achieve results under pressure
    • Manages time efficiently and according to priorities
    • Effectively achieve project-related results
  • Technical Skills:
    • Supporting and architecting a Windows 2012/2016 infrastructure including Active Directory, DNS, WINS, DHCP, File/Print, IIS, RADIUS, WSUS and terminal services (Citrix)
    • Maintaining and designing an Exchange, SQL WSS/MOSS, SharePoint environment and other big iron Microsoft services
    • Implementing unfamiliar/new technologies from third parties
    • Spam filtering either through a SaaS solution or other means
    • Backup and recovery of systems via third-party or native tools, including archiving to media such as tape, disk or cloud
    • Troubleshooting network issues from a server/desktop perspective
    • Exchange 201/2013/Exchange Online Office 365, including implementation and support of a highly available messaging infrastructure
  • Professional Skills:
    • Professional appearance and presentation
    • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
    • Exercising sound judgment when evaluating situations, offering positive suggestions and making decisions
    • Maintaining acceptable attendance and punctuality standards
    • Maintaining quality and quantity work standards
    • Responding to inquiries and/or complaints in a timely and professional manner

Benefits

  • Competitive compensation
  • Company incentives and promotions
  • Professional environment with opportunities to grow and advance based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

The Set-Up and Refurbishing Technician works with the Logistics Team to set up new devices, refurbish used equipment and thoroughly test all functions to ensure there are no issues.

Duties and Responsibilities:

  • Receive straight orders and remove all packing materials, install various options, add toner and developer
  • Test and adjust equipment to obtain the best copy quality
  • Troubleshoot and correct problems when necessary
  • Complete required paperwork and prepare equipment for delivery to customers
  • Disassemble and rebuild used multifunction equipment to manufacturers' specifications on an as-needed basis to restock parts inventory
  • Thoroughly test all equipment, check over and clear each component and replace any worn parts
  • Receive equipment that customers carry in for service

Qualifications

  • Outstanding written and verbal communication skills
  • Technical school or military electronic experience preferred
  • Mechanical and electrical aptitude
  • Ability to lift, push, pull up to 30 pounds frequently and occasionally 50 pounds
  • Ability to work well under pressure

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

**$5,000 sign-on bonus!**

The Project and Help Desk Engineer is an integral part of our Managed IT Services group.  They are responsible for the installation, customization and support of document management solutions, business software and IT services offered by ImagEze, Inc., a wholly-independent subsidiary of Fraser Advanced Information Systems.  Solutions will encompass Microsoft technologies and software including SharePoint and Microsoft Server/Office, as well as network support services.  Data backup and remote network monitoring are critical for success in this role.

Responsibilities

  • Installation of hardware and software products at customer locations
  • Providing customer technical support for hardware and software products (incoming telephone calls to Global Support Center, e-mail questions/requests and on-site support)
  • Testing new product releases to identify and correct problems prior to release
  • Installation of server upgrades, releases and updates to existing customers
  • Supporting and/or participating in product demonstrations and pre-sales meetings
  • Assisting in the specs, preparation and presentation of proposals as required
  • Tracking and recording personal billable and non-billable work on a timely basis accurately
  • Participating in workshops, webinars and vendor shows to promote Managed IT Service offerings if needed
  • Obtain and maintain required technical certifications – this may require off-hours time for study and preparation
  • Assisting in the administration of Fraser Advanced Information Systems and ImagEze in-house systems and services as needed

Qualifications

  • Education – Bachelor of Science degree in IT or career-related technical certifications preferred
  • Experience – 3-5 years in a related position within the IT support field
  • Technical Skills:
    • Windows Server Network Administration (2003, 2008, 2012 SBS)
    • Active Directory – Installation, setup, configuration, troubleshooting, Exchange Server 2003/2007/2010
    • Domain Controller/Local Routing Functionality – Installation, setup, configuration, troubleshooting
    • IIS Administration – Website service troubleshooting and planning
    • TCP/IP Protocol – Subnetting, configuration, troubleshooting
    • Server Hardware and Software – Installation, setup and configuration
    • Problem resolution and analysis
    • Remote and on-site customer network support
    • Planning, migration, deployment and customization
    • Desktop/User Support (XP, Vista, Windows 7, 10)
    • SharePoint Services 2.0 | 3.0; SharePoint 2010 Server
    • ISA Server
    • SQL Server (2005, 2008, 2012 Express)
    • Backup software – Axcient and Barracuda
    • Microsoft Office Professional Suite – Word, Excel, PowerPoint, Access, Visio, Outlook
    • Test engineering
    • Testing hardware and software expertise – testing on all Windows Operating Systems
    • Familiarity with Windows installation procedures, file locations, registry properties
    • Creating test environments (laboratories, virtual and physical test hardware)
    • Network management and support – some knowledge of modems, routers, terrestrial/wireless services
  • Professional Skills:
    • Strong client-facing communication skills – both written and verbal – with a focus on customer services
    • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
    • Exercise sound judgement when evaluating situations, offering positive suggestions and making decisions
    • Respond to inquiries and/or complaints in a timely and professional manner
    • Work under pressure typically associated with this type of position
    • Professional appearance and presentation
    • Valid driver’s license

Benefits

  • $5,000 sign-on bonus!
  • Competitive compensation
  • Company incentives and promotions
  • Professional environment with opportunities to grow and advance based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee; it is the lifeline of the company – to provide a superior customer experience.

We are seeking out highly motivated individuals who excel in fast-paced team environments, are devoted to a positive customer experience, have an entrepreneurial spirit and a passion for technology, collaboration and create problem solving.  Interns actively contribute to meaningful projects and work closely with a mentor and team.

We have internship opportunities in sales, information technology, business administration and accounting areas.  We are also open to providing internship experiences in other fields such as logistics and service technician work.

Responsibilities

  • Paid internship
  • Flexible schedule for students
  • Work on increasingly challenging and engaging real-world projects
  • Outstanding training with industry leaders
  • Gain valuable industry knowledge
  • Attend meetings, events and other networking opportunities
  • Professional environment with opportunities for advancement based on performance

Learn More or Apply!

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

  • Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
  • Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
  • Conduct needs assessments to identify opportunities and pain points
  • Professionally present and demonstrate all product lines on a solutions-benefit basis
  • Perform fleet assessments and create reports and proposals for MPS opportunities
  • Educate and inform external and internal customers on program benefits
  • Perform post-sale follow-up and account management
  • Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
  • Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
  • Management of printer service contracts
  • Achieve monthly and yearly sales quota targets

Qualifications

  • 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
  • Work autonomously while demonstrating excellent time management skills with meticulous organization
  • Consultative selling skills
  • Strong client-facing skills specifically working with executives, owners and/or decision makers
  • Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
  • Valid driver’s license required

Benefits

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply

Fraser Advanced Information Systems Delivery Drivers/Installers are experienced professionals with demonstrated abilities to successfully deliver equipment in a timely and safe manner.  Having an excellent reputation for providing outstanding service after the sale, our drivers are responsible for working with the sales offices to ensure their delivery needs are met and customers are satisfied.  This position works out of our Regional Training and Logistics Center in Reading, PA.

Responsibilities

  • Write the manifest for the day’s run and see that supervisor and sales managers receive a copy
  • Responsible for equipment loaded on the truck and securing equipment safely with straps
  • Making decisions on best method of delivery and delivering equipment to the customer in a polite, courteous and professional manner that best represents Fraser
  • Install devices based on customer specifications and ensure the delivery process exceeds customer expectations
  • Complete paperwork accurately including serial numbers and copy counts and ensure paperwork is delivered to the correct people

Qualifications

  • Clean and valid driver’s license
  • Delivery and driving experience preferred
  • Ability to push/pull/lift 65 pounds frequently
  • Outstanding customer service skils
  • Exceptional problem solving skills and the ability to think on one’s feet
  • Technology savvy
  • Able to work well with set deadlines and time constraints

Fraser offers:

  • Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
  • Comprehensive training
  • Industry-experienced and tenured management
  • Long-term career opportunities
  • Opportunity to work within a positive team environment

Learn More or Apply

Field Service Engineers/t=Technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service, and customer interaction is primarily the day-to-day activity. You will be working in a fast-paced industry with the region’s leading business technology solutions firm. This is a great opportunity for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Responsibilities

  • Set up and installation of new equipment at client locations
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Exhibits professional appearance and demeanor at all times
  • Maintains productive, professional relationship with all company personnel
  • Is positive and a contributing team member
  • Responsible for maintaining a “car stock” inventory

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Qualifications

  • Outstanding customer service skills
  • Ability to interact positively with customers on a daily basis
  • Stellar troubleshooting and time management skills
  • Experience with electronics and/or mechanical equipment repair
  • High school diploma required; Associates degree or STEM education preferred
  • Valid driver’s license

Fraser offers:

  • Comprehensive training
  • Competitive compensation package including salary and benefits
  • Industry experienced and tenured management
  • Long term career opportunities
  • Factory certifications
  • Opportunity to work within a positive team environment
  • Company vehicle
  • Surface PC for all service technicians

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory to achieve quota
  • Prospecting new clients through cold and warm lead generation.
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
  • Work with clients to identify and understand their objectives and align our products and services with those needs.
  • Develop strong relationships with clients and consistently deliver quality customer support.
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 1-2 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by cold calling and prospecting for new business
  • Research prospective clients
  • Setting Appointments for Account Executives
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline
  • Work with new clients to identify and understand their objectives
  • Develop strong talk track to increase qualified opportunities

Qualifications

  • Demonstrated fearless cold calling, prospecting and appointment setting skills
  • Entrepreneurial spirit and goal-driven focus
  • Ability to work autonomously and demonstrate excellent time management skills
  • High school diploma required; bachelor’s degree preferred
  • A valid driver’s license is required

Benefits

  • Competitive compensation salary plus unlimited commissions
  • Company incentives, awards and promotions
  • Professional services environment with opportunities for advancement based on performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.

We welcome the opportunity to discuss what the next successful years in your career could look like at Fraser.

Learn More or Apply

CONTACT US TODAY TO LEARN MORE!

WHAT OUR EMPLOYEES ARE SAYING

As a marketing major fresh out of college in 2009, I never envisioned my career path leading me into sales. However, upon my first interview with Fraser, I was impressed with the overall vision of the company and liked the flexibility to be able to utilize my marketing knowledge, as well as not be stuck in an office all day. My career at Fraser has not only given me the tools to become a successful salesperson, but my experiences and training have also impacted me overall in my ability to quickly adapt to any situation, speak in public, think “outside the box,” and generally have shaped me into a true professional. While this is not the easiest career, the rewards are worth the hard work.
Amanda, Account Executive
Fraser is a fast pace high tech place to work. There has never been a monotonous or boring work day since I started here. With technology constantly changing, Fraser provides the training to stay on top, so that we can be one step ahead of the competition. The fun committee also breaks up the fast pace day to day work with special events such as ice cream days and cookouts to relax for a bit and mingle with coworkers. Fraser is an all around great place to work.
Brian, Field Service Engineer
Everyone is a team player, always helping out one another without questions or complaints. You really feel appreciated and like you’re an important part of the success of the company. The atmosphere is get the job done but have fun doing it. Work hard, play hard!
Amy, Customer Service – Contracts & Equipment Billing

Our Trusted Partners

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Canon
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