At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

• Competitive compensation, salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training programs with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Fraser Advanced Information Systems Healthcare Account Managers are experienced professionals with the demonstrated ability to successfully grow and foster current accounts while sustaining excellent relationships in those accounts.  Having an excellent reputation for providing outstanding service after the sale in a technology-based role, Healthcare Account Managers will work exclusively with healthcare accounts by assessing their needs and requests as well as ensuring the consistent growth of the account.  This role is supporting our Lehigh Valley Office in Bethlehem.

Responsibilities

• Manage and understand overall client objectives as well as the role and function of each department
• Assess department’s needs and requests and ensure objectives and requirements are clear and agreed upon by the department/hospital
• Construct and propose solutions to department decision makers and close sale by accurately completing paperwork
• Coordinate delivery and installation of equipment and technology that meet customer’s standards
• Drive problem investigation and resolution as required

Qualifications

• Experience in account management, B2B sales and/or project management required
• Bachelor’s degree preferred
• Outstanding organizational and customer service skills
• Ability to plan and prepare written communications as well as active listening and high-level facing presentation skills
• Ability to multitask and problem solve with urgency
• Ability to work independently with little supervision
• Work environment – remote hospital setting as well as in the office
• Valid driver’s license

Fraser offers:

• Competitive compensation salary plus unlimited commissions
• Company-paid trips, awards, incentives and promotions
• Outstanding benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive sales training with industry leaders
• Professional sales environment with opportunities for advancement based on performance

Learn More or Apply

Fraser Advanced Information Systems Managed Print Services Specialists are experienced professionals with the demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

• Build and manage account plans with Account Executives and Sales Management to expand MPS market share
• Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
• Conduct needs assessments to identify opportunity and pain points
• Professionally present and demonstrate all product lines on a solution/benefit basis
• Perform fleet assessments and create reports and proposals for Managed Print opportunities
• Educate and inform external and internal customers on program benefits
• Perform post sale follow-up and account management
• Apply knowledge of the document workflow and MPS industry including changes, new developments and competition
• Management of printer service contracts
• Achieve monthly and yearly sales quota targets

Qualifications

• Three (3)+ years of business to business solutions sales or project management experience – office technology industry experience preferred
• Work autonomously while demonstrating excellent time management skills with meticulous organization
• Consultative selling skills
• Strong client-facing skills working specifically with executives, owners and decision makers
• Excellent verbal and written communication skills
• Strong computer skills including Microsoft Office and Customer Management Relationship programs
• Valid driver’s license

Fraser offers:

• Competitive compensation salary plus unlimited commissions
• Company-paid trips, awards, incentives and promotions
• Outstanding benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive sales training with industry leaders
• Professional sales environment with opportunities for advancement based on performance

Learn More or Apply

Fraser Advanced Information Systems Connectivity Data Specialists provide the best customer service to our clients by implementing and overseeing our data collection management tool.  World class costumer service to our clients by implementing and overseeing our data collection management tool.  World class customer service is our number one priority – being able to monitor activity levels and effectively work with clients has a direct impact on our success and growth as a company.

Responsibilities

• Create and assist customers with installation of industry-specific data collection software
• Create and maintain activity export schedules and setup alerts
• Work with customers to resolve stale devices and software
• Update new devices, removals and location details
• Notify account executives of opportunities based off of software reports
• Diagnose and resolve customer printing and scanning issues
• Run reports from software and account reviews

Qualifications

• Have exceptional communication skills including listening and problem analysis
• Pleasant and professional phone and email skills
• Ability to follow a prescribed process
• Proficient Microsoft Office and Outlook skills
• Accuracy when updating and maintaining software database and excellent organizational skills
• Sound judgment and the ability to think on one’s feet
• Solid time management skills
• Ability to work in a fast-paced environment and follow up on tasks until their completion
• High school diploma required; Associates or Bachelor’s degree a plus
• Two+ years working in a customer service office environment

Fraser offers:

• Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive training
• Industry-experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Warehouse Assistants provide the best customer service to our clients and fellow employees by receiving, stocking, pulling and staging hardware orders.  World class customer service, as well as service after the sale, are our number one priorities.  Being able to efficiently organize and complete tasks by deadlines has a direct impact on our clients and the overall success and growth of the company.

Responsibilities

• Pulling equipment and assigning serial numbers to hardware orders
• Working directly with purchasing on ETAs for out of stock items
• Inbound and outbound hardware shipment receiving and confirmation of inbound and outbound shipping manifests to insure proper inventory
• Remove all packing material, recycle cardboard and dispose of packing material for each respective order
• Complete return authorization for shipping damaged returns and equipment returns
• Prep accessories and machines for set-up team, including building cabinets and placing main units onto bases
• Pull equipment from shelves for orders and stage equipment for set up and delivery team
• Assist with hardware inventory and large install deliveries

Qualifications

• Previous experience in a warehouse environment dealing with inventory, including shipping, receiving and staging
• Excellent written, verbal and computer communication skills
• Outstanding organization skills with a high attention to detail
• Multitasking and adhering to strict deadlines with a sense of urgency
• Adaptability to last minute changes and interruptions
• Valid and clean driver’s license
• Ability to lift/push/pull 50 pounds frequently

Fraser offers:

• Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive training
• Industry-experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems is seeking an experienced Talent Acquisition Associate to join its growing Human Resources Department.  Fraser Advanced Information Systems has strong purpose, vision and core values to drive its corporate goals and sees the Talent Acquisition Associate position as an essential piece.

Responsibilities

• Implement creative sourcing strategies to deliver the best qualified candidates
• Partner with hiring managers to gain an understanding of position requirements
• Manage requisition creation, job postings and candidate tracking processes
• Develop a strategy of networking, cold calling, emailing, researching, web searching, etc. to engage both active and passive candidates to generate many sources of diverse talent
• Qualify candidates through our three-step process
• Organize next-step interviews.  Apply business-driven selection and screening for interviews to be conducted with the hiring manager
• Build a pipeline of top talent through researching and sourcing candidates continuously

Qualifications

• At least three years of successful experience with hands-on recruiting – either agency or corporate
• Bachelor’s degree in human resources, business or related field or equivalent combination of skills and experience
• Consultative approach to solving business challenges and the ability to influence others
• Superior verbal and written communication skills
• Ability to manage an applicant tracking system; Paycom experience preferred
• Experience that shows quick response time, consistency and success
• Ability to source for multiple positions in multiple departments and report on effectiveness of posts
• A track record of successfully multi-tasking
• Knowledge of relevant employment regulations – respect for confidentiality is a must
• Knowledge of IT and multifunction devices a plus
• Valid driver’s license

Fraser offers:

• Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive training
• Industry-experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Print Shop Customer Service Technicians provide copier support in the print shop to current Fraser customers and are the first responder to any toner issues and first tier technical issues.  They bridge the gap between Fraser Service and Customer Service.  A very important skill for this position is customer service and customer interaction, which upholds Fraser’s excellent reputation for providing world-class customer service.

Responsibilities

• First responder in the print shop for jams, toner and quick fixes
• Keep machines operational at all times for the customer
• Complete copy jobs as they are submitted to the print shop queue in a timely and efficient manner
• Communicate with customers regarding print shops and capabilities
• Communicate with management regarding customer needs and concerns
• Repair and perform preventive maintenance on equipment in customer’s office

Qualifications

• Excellent written and verbal communication skills
• Mechanical and electrical aptitude and experience
• Technical school or military electronic experience a plus
• Ability to lift, push and pull up to 30 pounds frequently and up to 50 pounds occasionally
• Pleasant telephone demeanor and outstanding customer service skills, including follow up and status updates
• Ability to work under tight deadlines
• Excellent organizational skills
• Ability work work independently
• Clearances required by customer included but not limited to health and child abuse

Fraser offers:

• Competitive benefits and salary with an attractive compensation program
• Comprehensive training
• Industry experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Print Shop Customer Service Technicians provide copier support in the print shop to current Fraser customers and are the first responder to any toner issues and first tier technical issues.  They bridge the gap between Fraser Service and Customer Service.  A very important skill for this position is customer service and customer interaction, which upholds Fraser’s excellent reputation for providing world-class customer service.

Responsibilities

• First responder in the print shop for jams, toner and quick fixes
• Keep machines operational at all times for the customer
• Complete copy jobs as they are submitted to the print shop queue in a timely and efficient manner
• Communicate with customers regarding print shops and capabilities
• Communicate with management regarding customer needs and concerns
• Repair and perform preventive maintenance on equipment in customer’s office

Qualifications

• Excellent written and verbal communication skills
• Mechanical and electrical aptitude and experience
• Technical school or military electronic experience a plus
• Ability to lift, push and pull up to 30 pounds frequently and up to 50 pounds occasionally
• Pleasant telephone demeanor and outstanding customer service skills, including follow up and status updates
• Ability to work under tight deadlines
• Excellent organizational skills
• Ability work work independently
• Clearances required by customer included but not limited to health and child abuse

Fraser offers:

• Competitive benefits and salary with an attractive compensation program
• Comprehensive training
• Industry experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Qualifications

• Outstanding customer service and communication skills
• Experience with electronic and/or mechanical machinery
• Outstanding time management skills
• Ability to interact with customers on a daily basis
• High School diploma required; Associates degree or STEM education a plus
• Valid drivers license required

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Qualifications

• Outstanding customer service and communication skills
• Experience with electronic and/or mechanical machinery
• Outstanding time management skills
• Ability to interact with customers on a daily basis
• High School diploma required; Associates degree or STEM education a plus
• Valid drivers license required

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Learn More or Apply