BENEFITS

Fraser has a lot to offer. We are a progressive and growing company, offering competitive salaries and extensive benefits to our valued employees. Please review the job postings below or contact us for more information about Fraser’s outstanding benefits.

An Equal Opportunity Employer, Fraser is proud to offer its employees:

Sales

  • Better than industry salary and compensation
  • Unlimited commissions
  • New business commission incentives
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

Service

  • Comprehensive training
  • Attractive salary and compensation package
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Factory certification
  • Opportunity to work within a positive team environment
  • Company vehicles
  • Surface PC and iPhone for all service technicians

Admin

  • Comprehensive training
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Attractive compensation package
  • Long term career opportunities
  • Opportunity to work in a fun and positive team environment

CURRENT OPENINGS

Not sure if you fit in one of our current openings?  Contact our Corporate Recruiter at jpiersody@fraser-ais.com.

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

  • Competitive compensation, salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Strong Client-Facing Skills and Problem Solver?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We are one of the area's top Managed Technology Services Firms, and we are looking for our next Service Desk Engineer Level 1. We are seeking a motivated person with the ability to solve problems, excellent organizational skills, strong communication abilities, and most importantly, someone who is ready to be a part of a winning team.

You'll work from our comfortable offices located in West Reading, PA and will be responsible for resolving service desk tickets directly from customers ensuring that every request is handled accurately and efficiently to keep customers happy and business moving forward. You will be in one of the primary positions for our team, so you must be a self-starter as well as a great problem solver.

The Service Desk Engineer 1 Position:

  • You will provide customer technical support for hardware and software productions (incoming phone calls, email questions/requests).
  • You will provide timely and professional remote assistance.
  • You will be installing software upgrades, releases and updates to existing customers.
  • You will track and record personal billable and non-billable work on a timely basis, thoroughly and accurately.
  • You will obtain and maintain the required technical certifications. This may require off-hours time for study and preparation.

As part of our full-time staff, you will enjoy:

  • Great pay
  • Benefits
  • Paid time off
  • Company provided training
  • Growth opportunities with a proven industry leader

Qualifications, Skills and Experience Required:

  • Bachelor's Degree in Information Technology or career-relevant technical certifications required
  • 1-3 years working in a related position within the IT support field preferred
  • Active Directory - general understanding of configuration and troubleshooting
  • TCP/IP Protocol - IP addressing, configuration and troubleshooting
  • Server hardware and software - basic understanding and effective troubleshooting of Server 2012, 2016 and 2019
  • General problem resolution and analysis
  • Remote and on-site customer network support
  • Desktop system user support (Windows 10, 11)
  • Software installation and configuration
  • Backup software
  • Familiarity with Windows installation procedures, file locations and registry properties
  • Network management and support - some knowledge of switches, routers and firewalls
  • Strong client-facing communication skills - both written and verbal
  • Excellent customer service skills and professionalism
  • Effectively and efficiently carry out written and verbal job-related instructions, with or without supervision
  • Exercise sound judgment when evaluating situations, when offering positive suggestions and when making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Valid driver's license required

Ready to apply? Click here!

 

Strong Client-Facing Skills and Problem Solver?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We are one of the area's top Managed Technology Services Firms, and we are looking for our next Service Desk Engineer Level 3. We are seeking a motivated person with the ability to solve problems, excellent organizational skills, strong communication abilities, and most importantly, someone who is ready to be a part of a winning team.

You'll work from our comfortable offices located in West Reading, PA and will be responsible for resolving service desk tickets directly from customers ensuring that every request is handled accurately and efficiently to keep customers happy and business moving forward. You will be in one of the primary positions for our team, so you must be a self-starter as well as a great problem solver.

The Service Desk Engineer 3 Position:

  • You will serve as the final escalation point for Level 1 and 2 Service Desk Engineers
  • You will resolve all escalated remote service tickets to completion and client satisfaction
  • You will provide advanced technical support for hardware and software products
  • You will provide timely and professional remote assistance
  • You will be working with partners and vendors as needed to diagnose complex issues
  • You will be involved in installation of software upgrades, releases and updates to existing customers
  • You will track and record personal billable and non-billable work on a timely basis, thoroughly and accurately
  • You will obtain and maintain required technical certifications which may require time outside of business hours for study and preparation
  • You will also assist in the administration of Fraser and Watchkeep's in-house systems and services

As part of our full-time staff, you will enjoy:

  • Great pay
  • Benefits
  • Paid time off
  • Company provided training
  • Growth opportunities with a proven industry leader

Qualifications, Skills and Experience Required:

  • Bachelor's Degree in Information Technology or career-relevant technical certifications required
  • 5-7 years working in a related position within the IT support field preferred
  • Microsoft Certified Professional MCSE, MCSA
  • Additional certifications preferred but not required: CCNP, Citrix, Net+, Azure, etc.
  • Backup and RMM experience preferred
  • 6-10 years of career experience involving high-level network and server projects
  • Strong client-facing communication skills - both written and verbal
  • Excellent customer service skills and professionalism
  • Effectively and efficiently carry out written and verbal job-related instructions, with or without supervision
  • Exercise sound judgment when evaluating situations, when offering positive suggestions and when making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Work effectively and harmoniously in a culturally and ethnically diverse workforce
  • Work well in coordination with others
  • Valid driver's license required
  • Ability to lift 30 pounds

Technical Skills:

  • Windows Server Administration (2012, 2016, 2019)
  • Active Directory setup, configuration and troubleshooting
  • Exchange Server 2010/2016/365 migration, configuration and troubleshooting
  • Windows Domain Controller, File/App server migration, configuration and troubleshooting
  • IIS administration - website service troubleshooting and planning
  • Group policy creation and administration; strong knowledge of registry
  • TCP/IP protocol - subnetting, configuration and troubleshooting
  • Strong knowledge of virtualization and hypervisors
  • Planning, migration, deployment and customization of servers
  • Backup and RMM experience
  • Strong Visio and documentation habits
  • Strong scripting experience in Powershell and other platforms
  • Network management and support - in-depth knowledge of routers, wireless services and phone systems/PBX

Ready to apply? Click here!

 

The Purchasing Analyst position is responsible for maintaining and purchasing supply for the company, learning purchasing policies, comparing and negotiating pricing with vendors, and establishing company purchasing goals and projections for the following year.

Duties and Responsibilities:

  • Maintain proper inventory levels to minimize the number of transactions coming through outside of drop ship orders that require purchasing which includes setting, maintaining and utilizing min/max levels in eAutomate to benefit Fraser and maximize efficiency.
  • Purchase all items in a time-sensitive manner coming through from sales orders, service calls and supply orders that are not in stock to minimize downtime.
  • Review all vendor rebates and rebate attainment levels at month and quarter ends with management to determine if they are in Fraser's best interest.
  • Prepare list of equipment and accessories to purchase to reach rebate attainment levels, utilizing equipment history, taking into account current stock levels and any past and pending bids.
  • Complete cycle counts of all inventory locations at a minimum every six months, but more frequently as needed. (FAHUNT is completed monthly to retain accuracy).
  • Respond in a timely manner to all pricing requests and quotes from vendors and sales reps.
  • Calculate and claim all Sharp credits and special claim rebates.
  • Maintain company and customer confidentiality releasing only necessary information required to both vendors and sales reps.
  • Compare incoming price quotes against current vendors to hold existing vendors accountable to maintain competitive pricing.
  • Review incoming sales orders items requested for purchasing to determine if we have an item in stock that could be used.
  • Find and procure obsolete items as required.
  • Review reports of obsolete inventory being purchased and monthly reports of models overstocked to update and reduce overstock of obsolete items.
  • Create new Items and Models in eAutomate as needed, ensuring coding and pricing is correct to maintain accurate financial and service reporting.
  • Communicate any inaccuracies, in part numbers from sales orders, to appropriate administrator to update and maintain Compass for Sales order accuracy.
  • Review updated inventory report to ensure accuracy of items.
  • Follow up on back orders to ensure timely delivery and communicate to proper parties any backorder situations.

Qualifications

  • Bachelor's degree in Business Administration or related field
  • APICS certification a plus
  • 3+ years in a purchasing role
  • Solid knowledge and understanding of purchasing processes, policy and systems
  • Proven history of effective supply management
  • Ability to create and administer a task priority list based on company needs
  • Proficient computer skills including Microsoft 365 (Word, Powerpoint, Outlook and Excel)
  • Excellent verbal and written communication skills; ability to negotiate, establish and process contracts
  • Accurate and precise attention to detail
  • Able to make decisions in a fast-paced environment
  • Excellent communication and negotiation skills
  • Valid driver's license required

Physical Demands & Work Environment

  • Fast-paced, shared space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

The Accounting Manager is an essential part of financial management, overseeing organizational systems for gathering data, analyzing information, confirming the accuracy of their staff's reports and provide recommendations for improving accounting methods. An important part of this role is understanding all types of financial operations and how they work together including debts, assets, cash forecasting, payroll, capital assets and revenue analysis. The position will guide the implementation of new financial initiatives and generate reports to share progress with the team. The role will make suggestions on overall company strategies to meet goals regarding their financial transactions and is heavily involved in the management of the accounting team, overseeing daily operations, metrics and goal accomplishments.

Responsibilities

  • Plan, implement and supervise the company's financial strategy
  • Manage the company's financial accounts, payrolls, budget, cash receipts and financial assets
  • Handle the company's transactions and debts and do cash flow forecasting
  • Perform the company's financial audits
  • Follow proper accounting procedures to reach financial objectives
  • Monitor and analyze financial accounting data
  • Create financial reports based on data analysis
  • Make recommendations to business stakeholders
  • Oversee and manage the accounting team on a day-to-day basis
  • Supervise most aspects of accounting; work with upper management on budgets/forecasts, reporting needed
  • Collaborate with department managers with any accounts payable questions and vendor issues, as needed
  • Manage financial software
  • Work within deadlines/keep accounting current
  • Support monthly and annual closing processes
  • Perform other duties or special projects as needed

Qualifications

  • Bachelor's degree in accounting, finance or related field
  • 3-6 years in an accounting or finance role
  • Management experience preferred
  • Experience in AR/AP environment
  • Experience in financial auditing and reporting
  • Proficient in MS Excel
  • Well-organized and able to multi-task
  • Superior attention to detail
  • Proven ability to communicate effectively, both verbally and in writing with all levels in the organization
  • Analytical and problem-solving skills
  • Ability to work on a high-level financial team
  • Effectively lead and manage an accounting team and proven ability to meet department goals and implement change and best practices within the team
  • Ability to read, analyze and interpret common communications. Proficiency to respond to common inquiries or complaints, varying writing style to meet needs, and/or speaking clearly and persuasively in positive or negative situations. Skill to write reports, correspondence and procedure manuals.
  • Ability to define problems, collect data, establish facts and draw valid conclusions. Use intuition and experience to complement data. Skill set to prioritize tasks to meet deadlines, good decision making and organizational skills.
  • Working knowledge of database software, internet software, spreadsheet software and word processing software.
  • Ability to push, lift or pull up to 20 pounds
  • Valid driver's license required - occasional travel

Benefits include:

  • Competitive compensation along with awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

About Us

Fraser Advanced Information Systems is a growing and successful technology service company serving businesses and non-profits in Pennsylvania, New Jersey and Delaware since 1974.

Learn More or Apply

Troubleshooter and Customer Focused?

Great Communicator?

Looking for the Opportunity to Work in a Key Role in a Growing Industry?

We are one of the area's top Managed Technology Services Firms, and we are looking for our next VoIP Network Engineer. We are seeking a motivated person with excellent organizational skills, strong communication abilities and, most importantly, someone who is ready to be part of a winning team.

You will work from our comfortable offices located in West Reading, Pennsylvania and will be responsible for deploying, installing, configuring and managing and maintaining IP telephony voice communication architecture and its associated network connections and component hardware within companies. This includes assisting with all engineering projects for VoIP initiatives and configuring and optimizing all telephone systems and services, both internally and those integrated with Internet-based services. Also, you will maintain SLAs for all organizational IP telephony applications. These will include enterprise solution architecture. You may also be required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries. This is an 8:00 AM - 5:00 PM position (some overtime required on occasion) with greater than 50% field work at customer locations.

VoIP Network Engineer Position:

  • You will be installing network hardware modules including IP and PBX communication servers at customer locations
  • You will be provisioning and programming phones and phone systems
  • You will be troubleshooting VoIP network issues
  • You will be adding network users and managing company permissions
  • You will be optimizing network installations for future expansion
  • You will be training staff on network and system protocols and procedures
  • You will be supporting VoIP infrastructure and its associated software, including IP-PBXs, Edgemarc, call system management systems, voicemail and interactive voice response
  • You will select, deploy and utilize appropriate tools for reporting and routing of IP telephony traffic on the network
  • You will collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.
  • You will remain current on new transport protocols, products and standards in support of VoIP systems development and equipment procurement
  • You will meet with IT managers to determine company networking needs
  • You will analyze existing VoIP networks and computer systems
  • You will integrate IP telephony systems with enterprise LANs, WANs, wireless LANs and other Internet-based services and protocols
  • You will collaborate with help desk to resolve trouble tickets and migrate end-user issues with VoIP hardware and/or applications
  • You will assist with the installation, planning and maintenance of network cabling, including MDF and IDF closets
  • You will perform telephony audits as necessary
  • You will monitor and identify capacity and performance issues for VoIP traffic to ensure continued, uninterrupted operation of telephony systems
  • You will be collaborating with network engineers or administrators to ensure that VoIP traffic does not interfere with or hinder network data traffic
  • You will obtain and maintain technical certifications that may require off-hours time for study and preparation

As part of our full-time staff, you'll enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications, Skills and Experience Required:

  • Bachelor's degree in information technology, computer science or a similar field, or relevant experience
  • Previous experience working as a VoIP field engineer
  • Ability to self-manage time and priorities
  • In-depth knowledge of VoIP systems and IP protocols
  • Knowledge of hardware systems including servers, memory modules, processors and peripherals
  • Detailed knowledge of network security systems and software
  • Good project management skills
  • Familiarity with WAN and LAN systems, VLANS, etc.
  • Excellent troubleshooting skills
  • Advanced written and verbal communication skills
  • Working technical knowledge of VoIP/IP telephony systems, software and hardware including voicemail systems, boarder control session devices, switches, routers, call handler devices and handsets
  • Strong hands-on knowledge of the configuration and optimization of VoIP equipment including voicemail systems, boarder control session devices, switches, routers, call handler devices and handsets
  • Strong hands-on knowledge of SIP, H.323, TCP/IP and other protocols
  • Strong understanding of VoIP QoS issues and migration strategies
  • Working technical knowledge of the VoIP operating systems (Cisco, Avaya, Mitel, Shoretel)
  • Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.
  • Knowledge of cabling and wiring systems, design and installation
  • Familiar with Windows desktop and server operating systems
  • Ability to operate tools, components, peripherals and testing accessories
  • Able to prioritize and execute tasks in a high-pressure environment
  • Ability to read and interpret technical documents and procedure manuals
  • Strong interpersonal skills, oral communications skills and proven analytical and problem-solving abilities
  • Strong understanding of the organization's goals and objectives
  • Ability to conduct research into IP telephony issues and products
  • Strong customer service orientation
  • Help desk experience
  • Experience working in a team-oriented, collaborative environment
  • Professional appearance and presentation, in line with handbook standards
  • Valid driver's license

Ready to apply? Click here!

We are looking for our next elite team member for the NOC Engineer role. Is that you? Are you a problem solver with a passion for configuration, management and automation? How about great communication abilities and, most importantly, are you ready to be part of a winning team? We passionately believe in the support of our clients and strive to deliver best-in-class service for every client every day. If this sounds like you, let's talk!

You will work from our comfortable offices located in West Reading, Pennsylvania as well as your own home and will be responsible for being a direct representative of our managed services team. You will be primarily responsible for our RMM tool and managing our managed services. Our goal is to assist our customers by achieving their business technology goals through engineering excellence and professionalism.

As a NOC Engineer, you will:

  • Always ensure our RMM tool is configured according to best practices
  • Configure and maintain alerts on critical client hardware and software
  • Configure alerting and regular audits for patch management for client servers and workstations. Configure alerting and regular audits for firmware updates on client hardware
  • Configure antivirus packages and their automatic deployment, updates, etc.
  • Monitor and respond to critical alerts on client hardware and backup solutions
  • Create PowerShell and RMM scripts for automating deployment, update and remediation tasks
  • Setup and monitor various alerting and reporting for client hardware and software
  • Be a part of the client onboarding team, ensuring all devices are accounted for and all managed services offerings are in place and functioning as expected
  • Assist in maintaining customer network documentation
  • Alert Service Coordinator and Triage Engineer as appropriate for escalation, emergency service and business opportunities
  • Install backup and DR appliances as required
  • Follow company procedures for documenting time and service
  • Participate in meetings and train service team
  • Assist team members with support issues that require escalation as directed by the Triage Engineer or Service Manager, communicating to clients as needed
  • Always maintain positive client relations, reporting any potential client dissatisfaction to the Service Manager
  • Evaluate client needs and develop content that supports business processes around scripting, monitoring, reporting and patch management
  • Audit and implement best practice solutions
  • Communicate with associated vendors for support and assistance

As part of our team, you will enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications, Skills and Experience Required:

  • Bachelor's degree in computer science, engineering or relevant field; BS degree in information technology or career-related technical certifications preferred
  • 3-6 years of IT experience with proven experience working on servers, networks and automation
  • Desired certifications: CCNA, MCSE, backup/RMM/automation certifications
  • Recent hands-on experience with an RMM project
  • Prior work experience for an IT Managed Services Provider
  • Ability to be lead engineer on automation projects and diagnose scripting issues
  • Windows Server Administration (2016 and 2019) including group policy management, DHCP, DNS, file sharing, IIS, etc.
  • Server hardware and software - installation, setup, configuration and troubleshooting
  • Server and network planning, migration, deployment and customization
  • Network management and support - knowledge of firewalls, switches, wireless servers and phone systems/PBS
  • Client/server software installation and configuration
  • Backup software experience
  • Familiarity with Windows installation procedures, file locations and registry properties
  • Ability to lift 30 pounds
  • Occasional local travel required; valid driver's license is necessary

Ready to apply? Click here!

Fraser Advanced Information Systems Remote Install Project Manager is an integral part of our Global Support Center. They are responsible for the scheduling of hardware orders in an effective manner in order to utilize available delivery slots and maximize cost savings to provide the best customer experience possible.

Responsibilities

  • Investigate and promote improved equipment, processes and methods
  • Receive equipment orders into inventory
  • Notify C2G team of any mistakes on orders; correct and pull additional items if necessary
  • Assist in pulling equipment and assigning serial numbers to hardware orders
  • Send items that may have been added to an order after delivery of machines to corresponding area branch and notify Global Support to assign Field Service Engineers for installation
  • Assign and link serials in the ERP system to properly link equipment and upload orders into SharePoint once completed
  • Plan, develop and assign delivery routes in order to maximize delivery slots
  • Provide each individual order a target delivery date, taking into account the customer's requested day(s) while working with the Logistics Install Project Coordinator or Project Manager to facilitate coordination of delivery date and time
  • Back up to Install Project Coordinator to reach out to customers to obtain delivery information to schedule installations
  • Schedule third-party delivery resources for difficult installs and during peak delivery times
  • Assign technician(s) to set up hardware orders and ensure they are completed on time in accordance with the delivery schedule

Qualifications

  • High School Diploma or equivalent required
  • Outstanding customer service experience
  • Project management experience preferred
  • Scheduling background preferred
  • Excellent written and verbal communication skills
  • Office 365 and SharePoint experience preferred
  • Excellent organizational and time management skills
  • Ability to prioritize competing schedules
  • Adaptable and flexible to accommodate customer requests
  • Ability to frequently lift, push or pull up to 30 lbs.
  • Valid driver's license required

Benefits

  • Competitive salary and benefits package
  • Company incentives, awards and promotions
  • Professional services environment with opportunities for advancement based on performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Learn More or Apply

The Client Implementation Specialist is an important piece of our Smart Connect Team. They will engage with the customer after the sale of business technology. They will work with internal and external customers to organize the implementation of their new technology to make their transition as seamless as possible.

Duties and Responsibilities

  • Work with account executives and logistics team to organize each small deal within the company
  • Own and drive the communication between each department to ensure a seamless implementation
  • Organize delivery, logistics, best training options, networking, setup and supply needs with the internal and external customer
  • Stay up to date with new technology, training and the continuous improvement and advancements Fraser makes as a whole.
  • Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing a cost savings at the forefront
  • Serve as a backup in the event the project management team becomes inundated with large deals

Education, Experience & Skills

  • HS diploma required; related bachelor's degree preferred
  • Experience in a customer service role
  • Basic knowledge of technology used in conjunction with our equipment including, but not limited to:
    • Microsoft Office
    • Adobe Creative Suite
    • Google G-Suite
    • Mac applications
  • Exceptional customer support skills
  • Capable of learning new technology applications quickly
  • Ability to interact with customers and end-users on a daily basis in a professional manner
  • Ability to push, pull or carry up to 30 lbs
  • Office setting
  • Valid driver's license

Benefits include:

  • Competitive compensation along with awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

To apply, click here.

Managed Services New Business Development Specialists are sales professionals who are eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Development Specialists help area businesses be successful by navigating the Internet of Things, developing technology roadmaps, capitalizing on the Global Support Center and utilizing the Fraser Smart Tool Set.™

Responsibilities

  • Apply relationship-building and appointment setting skills and knowledge as they relate to the sales of office equipment technology in order to achieve 100% of the assigned budget/quota.
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline.
  • Develop lists of qualified prospects that will be continuously updated. 
  • Add new prospects by dedicating 90% of your time to cold calling, prospecting, telemarketing, networking, etc.
  • Complete the closable prospect list/forecast.
  • Complete other business and prospect lists as requested by the sales manager.
  • Participate in and be a contributing member of the sales team while upholding the company's mission statement.
  • Develop expertise, skills and knowledge by attending ongoing training classes when scheduled and exhibit a commitment to learning new products and knowledge.
  • Prepare and discuss the weekly business forecast, the 30-60-90 day prospect list, professional goals and concerns at scheduled one-on-one meetings with the sales manager.
  • Set appointments with decision-makers for a scheduled field time with the sales manager.
  • Elevate any individual or team concern to the sales manager.
  • Maintain a positive, business-like demeanor and appearance at all times.

Qualifications

  • Bachelor's degree or  related job experience
  • Previous sales experience in a B2B setting is preferred.
  • The ability to create prospect interest
  • Exceptional communication skills including listening, analysis and presentations
  • Expertise in math and analytical skills
  • Ability to be a self-starter, self-motivator and deal well with rejection
  • Be competitive
  • Ability to lift up to 20 pounds; perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pulling, pushing, lifting and grasping as it relates to job tasks.
  • Work in an office setting, with some remote work and onsite at client locations.
  • Frequent travel ~65% local travel. Must have a valid driver's license.

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company-paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Billing Specialists are an important part of the outstanding customer experience with Fraser.  They provide world-class customer interactions with all of our clients with regard to meter collections and contract billing.

Duties and Responsibilities:

  • Meter Collection
  • Entering M/A contracts
  • Utilizing software tools for meter collection
  • Meter billing
  • Month end
  • Meter integrity
  • Understand contract profitability
  • Sales support & reporting
  • Correct invoice/meter discrepancies
  • Drive the automation of meter collections
  • Promote the use of our automation tools including our Smart Connect Tool

Qualifications

  • Associates' or Bachelor's degree in business administration or related field preferred
  • Three (3)+ years experience in related field
  • Exceptional communication skills including listening and problem analysis
  • Pleasant and professional phone and email skills
  • Ability to follow a prescribed process
  • Accuracy when processing orders and double-checking work
  • Sound judgment and ability to think on one's feet
  • Ability to work in a fast-paced environment
  • Follow up on transactions until their completion
  • Ability to work the last week of the month always unless in the most extreme circumstances

Physical Demands & Work Environment

  • Ability to sit for long periods of time
  • Ability to push, pull up to 30 lbs.
  • Fast-paced, shard space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Contract and Sales Order Admins are an important part of the outstanding customer experience with Fraser. They are responsible for handling sales orders from initial placement by the sales tea through the administrative process to finalization and funding. They create maintenance contracts in our ERP system, E-Automate and update them as necessary throughout the term of the contract.

Duties and Responsibilities:

  • Process upgrade/buyout requests and lease applications
  • Support and process lease orders upon approval
  • Review incoming sales orders to ensure compliance, that all documentation is adequate and prepare documents for funding
  • Review blended rates and promotions against commission worksheet
  • Build and bill sales orders and build contracts in ERP system (E-Automate)
  • Oversee and process lease returns including insurance certificates for leased transactions
  • Vendor relationships and lease negotiations
  • Audit and analyze contracts including adjustments to pricing based on volume
  • Meter collection and billing
  • Resolve customer issues in a timely manner
  • Collaborate on improving processes and reducing inefficiencies
  • Support Director of Operations in process improvement

Qualifications

  • Bachelor's degree in business administration or related field preferred
  • Three (3)+ years experience in a related field
  • High attention to detail and meticulously organized
  • Exceptional written and verbal communication skills to provide outstanding customer experiences
  • Proficient in Microsoft Office 365 including Word, Excel, PowerPoint and Outlook
  • Negotiation skills

Physical Demands & Work Environment

  • Ability to sit for long periods of time
  • Ability to push, pull up to 30 lbs.
  • Fast-paced, shard space, collaborative open office environment
  • Minimal travel; valid driver's license for business travel

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

We are looking for our next elite team member for the Systems Engineer Level III role - is that you? Are you a problem solver with a passion for project work? How about great communication abilities and most importantly, are you ready to be part of a winning team? We passionately believe in the support of our clients and strive to deliver best-in-class service for every client every day. If this sounds like you, let's talk.

You will work from our comfortable offices located in West Reading, Pennsylvania as well as your own home and will be responsible for being a direct representative of our managed services team. You will be assisting our customers with achieving their business technology goals through engineering excellence and professionalism. You will be in one of the primary positions for our team, so a motivated, self-starter is a must.

The Systems Engineer Level III position:

  • You will research, design and install complex system infrastructure
  • You will serve as Project Lead for customer-facing projects
  • You will design and implement server and storage infrastructure according to best practices
  • You will work with server and storage infrastructure including hypervisors, SANs and enterprise storage protocols
  • You will work with network infrastructure (routers, switches, etc.) including WAN operations, firewall and wireless technologies
  • You will assess client environments and make appropriate hardware/design recommendations with extreme accuracy
  • You will have the ability to create highly accurate project plans based on hardware requirements, client business objectives and industry best practices

As part of our team, you will enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications

Technical Skills

  • Supporting and architecting a Windows 2012/2016 infrastructure including Active Directory, DNS, WINS, DHCP, File/Print, IIS, RADIUS, WSUS and terminal services (Citrix)
  • Maintaining and designing an Exchange SQL WSS/MOSS, SharePoint environment and other big iron Microsoft services
  • Implementing unfamiliar/new technologies from third parties
  • Spam filtering either through an SaaS solution or other means
  • Backup and recovery of systems via third-party or native tools. This includes archiving to media such as tape, disk and cloud
  • Troubleshooting network issues from a server/desktop perspective
  • Exchange 2010/2013/Exchange Online Office 365 including implementation and support of a highly available messaging infrastructure

Business/Professional Skills

  • Professional appearance and presentation
  • Effectively and efficiently carry out written and verbal job-related instructions, with or without supervision
  • Exercising sound judgment when evaluating situations, when offering positive suggestions and when making decisions
  • Maintaining acceptable attendance/punctuality standards
  • Maintaining quality and quantity work standards
  • Responding to inquiries and/or complaints in a timely and professional manner

Education

  • Bachelor's degree in computer science, engineering or relevant field; MS/MA preferred
  • Professional certifications (e.g. CCNP, CCDP)

Experience

  • Minimum 7 years experience in Information Technology or related fields
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Experience with ticketing/monitoring software (ConnectWise, Kaseya)

Ready to apply? Click here!

The Set-Up and Refurbishing Technician works with the Logistics Team to set up new devices, refurbish used equipment and thoroughly test all functions to ensure there are no issues.

Duties and Responsibilities:

  • Receive straight orders and remove all packing materials, install various options, add toner and developer
  • Test and adjust equipment to obtain the best copy quality
  • Troubleshoot and correct problems when necessary
  • Complete required paperwork and prepare equipment for delivery to customers
  • Disassemble and rebuild used multifunction equipment to manufacturers' specifications on an as-needed basis to restock parts inventory
  • Thoroughly test all equipment, check over and clear each component and replace any worn parts
  • Receive equipment that customers carry in for service

Qualifications

  • Outstanding written and verbal communication skills
  • Technical school or military electronic experience preferred
  • Mechanical and electrical aptitude
  • Ability to lift, push, pull up to 30 pounds frequently and occasionally 50 pounds
  • Ability to work well under pressure

Fraser offers

  • Competitive salary and benefits
  • Company awards, incentives and promotions
  • Professional environment with opportunities for advancement based upon performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee; it is the lifeline of the company – to provide a superior customer experience.

We are seeking out highly motivated individuals who excel in fast-paced team environments, are devoted to a positive customer experience, have an entrepreneurial spirit and a passion for technology, collaboration and create problem solving.  Interns actively contribute to meaningful projects and work closely with a mentor and team.

We have internship opportunities in sales, information technology, business administration and accounting areas.  We are also open to providing internship experiences in other fields such as logistics and service technician work.

Responsibilities

  • Paid internship
  • Flexible schedule for students
  • Work on increasingly challenging and engaging real-world projects
  • Outstanding training with industry leaders
  • Gain valuable industry knowledge
  • Attend meetings, events and other networking opportunities
  • Professional environment with opportunities for advancement based on performance

Learn More or Apply!

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

  • Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
  • Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
  • Conduct needs assessments to identify opportunities and pain points
  • Professionally present and demonstrate all product lines on a solutions-benefit basis
  • Perform fleet assessments and create reports and proposals for MPS opportunities
  • Educate and inform external and internal customers on program benefits
  • Perform post-sale follow-up and account management
  • Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
  • Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
  • Management of printer service contracts
  • Achieve monthly and yearly sales quota targets

Qualifications

  • 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
  • Work autonomously while demonstrating excellent time management skills with meticulous organization
  • Consultative selling skills
  • Strong client-facing skills specifically working with executives, owners and/or decision makers
  • Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
  • Valid driver’s license required

Benefits

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply

Fraser Advanced Information Systems Delivery Drivers/Installers are experienced professionals with demonstrated abilities to successfully deliver equipment in a timely and safe manner.  Having an excellent reputation for providing outstanding service after the sale, our drivers are responsible for working with the sales offices to ensure their delivery needs are met and customers are satisfied.  This position works out of our Regional Training and Logistics Center in Reading, PA.

Responsibilities

  • Write the manifest for the day’s run and see that supervisor and sales managers receive a copy
  • Responsible for equipment loaded on the truck and securing equipment safely with straps
  • Making decisions on best method of delivery and delivering equipment to the customer in a polite, courteous and professional manner that best represents Fraser
  • Install devices based on customer specifications and ensure the delivery process exceeds customer expectations
  • Complete paperwork accurately including serial numbers and copy counts and ensure paperwork is delivered to the correct people

Qualifications

  • Clean and valid driver’s license
  • Delivery and driving experience preferred
  • Ability to push/pull/lift 65 pounds frequently
  • Outstanding customer service skils
  • Exceptional problem solving skills and the ability to think on one’s feet
  • Technology savvy
  • Able to work well with set deadlines and time constraints

Fraser offers:

  • Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
  • Comprehensive training
  • Industry-experienced and tenured management
  • Long-term career opportunities
  • Opportunity to work within a positive team environment

Learn More or Apply

Field Service Engineers/Technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service, and customer interaction is primarily the day-to-day activity. You will be working in a fast-paced industry with the region’s leading business technology solutions firm. This is a great opportunity for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Responsibilities

  • Set up and installation of new equipment at client locations
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Exhibits professional appearance and demeanor at all times
  • Maintains productive, professional relationship with all company personnel
  • Is positive and a contributing team member
  • Responsible for maintaining a “car stock” inventory

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Qualifications

  • Outstanding customer service skills
  • Ability to interact positively with customers on a daily basis
  • Stellar troubleshooting and time management skills
  • Experience with electronics and/or mechanical equipment repair
  • High school diploma required; Associates degree or STEM education preferred
  • Valid driver’s license

Fraser offers:

  • Comprehensive training
  • Competitive compensation package including salary and benefits
  • Industry experienced and tenured management
  • Long term career opportunities
  • Factory certifications
  • Opportunity to work within a positive team environment
  • Company vehicle
  • Surface PC for all service technicians

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory to achieve quota
  • Prospecting new clients through cold and warm lead generation.
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
  • Work with clients to identify and understand their objectives and align our products and services with those needs.
  • Develop strong relationships with clients and consistently deliver quality customer support.
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 1-2 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by cold calling and prospecting for new business
  • Research prospective clients
  • Setting Appointments for Account Executives
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline
  • Work with new clients to identify and understand their objectives
  • Develop strong talk track to increase qualified opportunities

Qualifications

  • Demonstrated fearless cold calling, prospecting and appointment setting skills
  • Entrepreneurial spirit and goal-driven focus
  • Ability to work autonomously and demonstrate excellent time management skills
  • High school diploma required; bachelor’s degree preferred
  • A valid driver’s license is required

Benefits

  • Competitive compensation salary plus unlimited commissions
  • Company incentives, awards and promotions
  • Professional services environment with opportunities for advancement based on performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.

We welcome the opportunity to discuss what the next successful years in your career could look like at Fraser.

Learn More or Apply

CONTACT US TODAY TO LEARN MORE!

WHAT OUR EMPLOYEES ARE SAYING

As a marketing major fresh out of college in 2009, I never envisioned my career path leading me into sales. However, upon my first interview with Fraser, I was impressed with the overall vision of the company and liked the flexibility to be able to utilize my marketing knowledge, as well as not be stuck in an office all day. My career at Fraser has not only given me the tools to become a successful salesperson, but my experiences and training have also impacted me overall in my ability to quickly adapt to any situation, speak in public, think “outside the box,” and generally have shaped me into a true professional. While this is not the easiest career, the rewards are worth the hard work.
Amanda, Account Executive
Fraser is a fast pace high tech place to work. There has never been a monotonous or boring work day since I started here. With technology constantly changing, Fraser provides the training to stay on top, so that we can be one step ahead of the competition. The fun committee also breaks up the fast pace day to day work with special events such as ice cream days and cookouts to relax for a bit and mingle with coworkers. Fraser is an all around great place to work.
Brian, Field Service Engineer
Everyone is a team player, always helping out one another without questions or complaints. You really feel appreciated and like you’re an important part of the success of the company. The atmosphere is get the job done but have fun doing it. Work hard, play hard!
Amy, Customer Service – Contracts & Equipment Billing

Our Trusted Partners

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