Smart Connect Portal
  (610) 378-0101|sr@fraser-ais.com

CAREERS

LEARN. EDUCATE. INNOVATE. CREATE THE CAREER YOU’VE ALWAYS WANTED

Careers 2018-08-30T16:22:34+00:00

BENEFITS

Fraser has a lot to offer. We are a progressive and growing company, offering competitive salaries and extensive benefits to our valued employees. Please review the job postings below or contact us for more information about Fraser’s outstanding benefits.

An Equal Opportunity Employer, Fraser is proud to offer its employees:

Sales

  • Better than industry salary and compensation

  • Unlimited commissions

  • New business commission incentives
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

Service

  • Comprehensive training
  • Attractive salary and compensation package
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

  • Industry experienced and tenured management
  • Long-term career opportunities
  • Factory certification
  • Opportunity to work within a positive team environment
  • Company vehicles
  • Surface PC and iPhone for all service technicians

Admin

  • Comprehensive training
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Attractive compensation package
  • Long term career opportunities
  • Opportunity to work in a fun and positive team environment

Current Openings

Not sure if you fit in one of our current openings?  Contact our Corporate Recruiter at lchristman@fraser-ais.com.

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

  • Competitive compensation, salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Fraser Advanced Information Systems Set-Up/Refurbishing Technicians are responsible for completing setup of new equipment for customers, as well as performing refurbishment on used equipment to rebuild to manufacturer’s specifications.

Responsibilities

  • Receive straight orders and remove all packing material, install various options, add toner and developer
  • Test and adjust equipment to obtain best copy quality and trouble-shoot and correct problems when necessary
  • Complete required paperwork and prepare equipment for delivery to customer
  • Disassemble and rebuild used multifunctional equipment to manufacturers specifications on an as needed basis to restock parts inventory
  • Thoroughly test all equipment and check over and clear each component and replace any worn parts
  • Receive equipment which customers “carry in’ for service

Qualifications

  • Ability to Lift / Push / Pull 50 pounds frequently
  • Ability and desire to take apart and repair electrical equipment
  • Graduation from a vocational school in electronics, automotive technology or small engine technology a plus

Fraser offers:

  • Competitive benefits and salary with an attractive compensation program
  • Comprehensive training
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems helps many goal-oriented professionals achieve and surpass their career goals through industry-leading training, a fun work environment and a rewarding compensation program.  Customer commitment is evidenced at Fraser through our Net Promoter Score of 93, showing client satisfaction and loyalty to our products and services.  With over 1 BILLION prints managed annually and 89% of service calls handled in one visit, Fraser employees constantly strive for excellence and have a passion for success!

Fraser Advanced Information Systems Print Shop Customer Service Technicians provide copier support in the print shop to current Fraser customers and are the first responder to any toner issues and first tier technical issues.  They bridge the gap between Fraser Service and Customer Service.  A very important skill for this position is customer service and customer interaction, which upholds Fraser’s excellent reputation for providing world-class customer service.

Responsibilities

  • First responder in the print shop for jams, toner and quick fixes
  • Keep machines operational at all times for the customer
  • Complete copy jobs as they are submitted to the print shop queue in a timely and efficient manner
  • Communicate with customers regarding print shops and capabilities
  • Communicate with management regarding customer needs and concerns
  • Repair and perform preventive maintenance on equipment in customer’s office

Qualifications

  • Excellent written and verbal communication skills
  • Mechanical and electrical aptitude and experience
  • Technical school or military electronic experience a plus
  • Ability to lift, push and pull up to 30 pounds frequently and up to 50 pounds occasionally
  • Pleasant telephone demeanor and outstanding customer service skills, including follow up and status updates
  • Ability to work under tight deadlines
  • Excellent organizational skills
  • Ability work work independently
  • Clearances required by customer included but not limited to health and child abuse

Fraser offers:

  • Competitive benefits and salary with an attractive compensation program
  • Comprehensive training
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Print Shop Customer Service Technicians provide copier support in the print shop to current Fraser customers and are the first responder to any toner issues and first tier technical issues.  They bridge the gap between Fraser Service and Customer Service.  A very important skill for this position is customer service and customer interaction, which upholds Fraser’s excellent reputation for providing world-class customer service.

Responsibilities

  • First responder in the print shop for jams, toner and quick fixes
  • Keep machines operational at all times for the customer
  • Complete copy jobs as they are submitted to the print shop queue in a timely and efficient manner
  • Communicate with customers regarding print shops and capabilities
  • Communicate with management regarding customer needs and concerns
  • Repair and perform preventive maintenance on equipment in customer’s office

Qualifications

  • Excellent written and verbal communication skills
  • Mechanical and electrical aptitude and experience
  • Technical school or military electronic experience a plus
  • Ability to lift, push and pull up to 30 pounds frequently and up to 50 pounds occasionally
  • Pleasant telephone demeanor and outstanding customer service skills, including follow up and status updates
  • Ability to work under tight deadlines
  • Excellent organizational skills
  • Ability work work independently
  • Clearances required by customer included but not limited to health and child abuse

Fraser offers:

  • Competitive benefits and salary with an attractive compensation program
  • Comprehensive training
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory to achieve quota
  • Prospecting new clients through cold and warm lead generation.
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
  • Work with clients to identify and understand their objectives and align our products and services with those needs.
  • Develop strong relationships with clients and consistently deliver quality customer support.
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory to achieve quota
  • Prospecting new clients through cold and warm lead generation.
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
  • Work with clients to identify and understand their objectives and align our products and services with those needs.
  • Develop strong relationships with clients and consistently deliver quality customer support.
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

  • Set up and installation of new equipment at client locations
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Exhibits professional appearance and demeanor at all times
  • Maintains productive, professional relationship with all company personnel
  • Is positive and a contributing team member
  • Responsible for maintaining a “car stock” inventory

Qualifications

  • Outstanding customer service and communication skills
  • Experience with electronic and/or mechanical machinery
  • Outstanding time management skills
  • Ability to interact with customers on a daily basis
  • High School diploma required; Associates degree or STEM education a plus
  • Valid drivers license required

Fraser offers:

  • Comprehensive training
  • Competitive compensation package including salary and benefits
  • Industry experienced and tenured management
  • Long term career opportunities
  • Factory certifications
  • Opportunity to work within a positive team environment
  • Company vehicle
  • Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

  • Set up and installation of new equipment at client locations
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Exhibits professional appearance and demeanor at all times
  • Maintains productive, professional relationship with all company personnel
  • Is positive and a contributing team member
  • Responsible for maintaining a “car stock” inventory

Qualifications

  • Outstanding customer service and communication skills
  • Experience with electronic and/or mechanical machinery
  • Outstanding time management skills
  • Ability to interact with customers on a daily basis
  • High School diploma required; Associates degree or STEM education a plus
  • Valid drivers license required

Fraser offers:

  • Comprehensive training
  • Competitive compensation package including salary and benefits
  • Industry experienced and tenured management
  • Long term career opportunities
  • Factory certifications
  • Opportunity to work within a positive team environment
  • Company vehicle
  • Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by cold calling and prospecting for new business
  • Research prospective clients
  • Setting Appointments for Account Executives
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline
  • Work with new clients to identify and understand their objectives
  • Develop strong talk track to increase qualified opportunities

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by cold calling and prospecting for new business
  • Research prospective clients
  • Setting Appointments for Account Executives
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline
  • Work with new clients to identify and understand their objectives
  • Develop strong talk track to increase qualified opportunities

Learn More or Apply

CONTACT US TODAY TO LEARN MORE!




WHAT OUR EMPLOYEES ARE SAYING

As a marketing major fresh out of college in 2009, I never envisioned my career path leading me into sales.  However, upon my first interview with Fraser, I was impressed with the overall vision of the company and liked the flexibility to be able to utilize my marketing knowledge, as well as not be stuck in an office all day.  My career at Fraser has not only given me the tools to become a successful salesperson, but my experiences and training have also impacted me overall in my ability to quickly adapt to any situation, speak in public, think “outside the box,” and generally have shaped me into a true professional.   While this is not the easiest career, the rewards are worth the hard work.

Amanda, Account Executive

Fraser is a fast pace high tech place to work.  There has never been a monotonous or boring work day since I started here.  With technology constantly changing, Fraser provides the training to stay on top, so that we can be one step ahead of the competition.  The fun committee also breaks up the fast pace day to day work with special events such as ice cream days and cookouts to relax for a bit and mingle with coworkers. Fraser is an all around great place to work.

Brian, Field Service Engineer

Everyone is a team player, always helping out one another without questions or complaints. You really feel appreciated and like you’re an important part of the success of the company. The atmosphere is get the job done but have fun doing it. Work hard, play hard!

Amy, Customer Service – Contracts & Equipment Billing

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