CAREERS

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

• Competitive compensation, salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training programs with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

Fraser's Accounts Receivable Specialist is responsible for providing financial, clerical and administrative service to ensure efficient and accurate payment of accounts. The resolution of outstanding payment issues in a timely manner using relationship building and the highest level of customer service is essential.

Responsibilities

• Posting of checks
• Making deposits
• Processing credit card payments
• Conducting account research and analysis to monitor customer account details for non-payments, delayed payment and other irregularities
• Follow established procedures for processing receipts
• Collaborate with Customer Service Team to ensure process efficiency for the customer and the back office
• Identify and execute the necessary process adjustments
• Making daily collection calls
• Collecting of funds under 10% of 60 days aged
• Exploring and recommending opportunities for process improvement
• Perform other duties as assigned

Qualifications

• Proficiency to respond to common inquiries and complaints, varying writing style to meet the needs and/or speaking clearly and persuasively in positive and negative situations
• Skill to write reports, correspondence and procedure manuals
• Ability to define problems, collect data, establish facts and draw valid conclusions. Use intuition and experience to complement data. Skill set to prioritize tasks to meet deadlines
• Ability to prioritize tasks to meet deadlines along with good decision making and organizational skills
• Working knowledge of database software, internet software, spreadsheet software and word processing software
• Cooperative, friendly and helpful attitude with clients, vendors and colleagues
• Ability to work closely with colleagues to ensure a positive, constructive environment within the company
• Capacity to thrive in a flexible, fast-paced and growth-oriented environment for a positive solution-oriented approach
• Ability to work independently and in a team setting
• Minimum 1-3 years experience in accounts receivable or collections
• Basic understanding of accounting principles
• High school diploma required; bachelor's degree preferred.

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

The Client Implementation Manager engages the customer after the sale of business technology. This individual will work with the internal and external customer to organize the implementation of their new technology and make their transition as seamless as possible.

Responsibilities

• Work with account executives and logistics team to organize each small deal within the company
• Own and drive the communication between each department to ensure a seamless implementation
• Organize delivery, logistics, best training options, networking set-up and supply  needs with the internal and external customer
• Stay up-to-date with new technology, training and continuous improvement and advancements Fraser makes as a whole
• Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing cost savings at the forefront
• Work with client IT departments to gather networking information necessary to preflight equipment
• Serve as a backup in the event that the project management team becomes inundated with large deals

Qualifications

• High school diploma required; bachelor's degree preferred
• Exceptional customer service skills
• Capable of learning new technology applications quickly
• Basic knowledge of applications used in conjunction with business technology including, but not limited to Microsoft Office, Adobe Acrobat, Adobe Creative Suite, Google Docs, Google Drive, Mac Applications
• Valid driver's license
• Ability to interact with customers and end-users on a daily basis in a professional manner
• Ability to lift, push, pull 30 lbs

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

The Print Shop Technician's role is to provide copier support in the print shop to current Fraser Advanced Information Systems customers, to be the first responder to any toner issues or first-tier technical issues and to bridge the gap between Fraser and customer service.

Responsibilities

• Deliver toner and keep track of toner stock
• Produce and deliver prints/copies as requested by end users
• Work closely and communicate effectively with your manager on any issues outside of the typical daily activities
• Be the first responder in the print shop for jams, toner and quick fixes
• Keep the machines up and running at all times for customers
• Complete copy jobs as they come into the queue print shop in a timely, efficient manner
• Communicating with the customers
• Communicating with manager regarding customer needs and concerns
• Repairing and performing preventive maintenance on machines in the customer's office

Qualifications

• High school diploma or equivalent
• Good written and verbal communication skills
• Lift, push and pull up to 30 pounds frequently, up to 50 pounds occasionally
• Basic computer skills
• Pleasant telephone behavior
• Ability to work well under stress
• Outstanding organizational skills
• Follow-up on jobs are completed
• Work well independently
• Clearances required by customer, including but not limited to health and child abuse
• Valid driver's license required - frequent travel required

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with a demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Sharp, Canon, Lexmark, Muratec, KIP, HP and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Entrepreneurial spirit and goal-driven focus with the ability to work autonomously with excellent time management skills
• 2-5 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull 30pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company-paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems' New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. New Business Development Consultants help area businesses achieve success by navigating the Internet of Things, setting a technology road map, capitalizing on the Global Support Center and utilizing our Fraser Smart Tool Set™.

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting appointments for account executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their goals and objectives
• Develop a strong talk track to increase qualified opportunities

Qualifications

• Demonstrated fearless cold calling, prospecting and appointment setting skills
• Entrepreneurial spirit and goal-driven focus
• Ability to work autonomously and demonstrates excellent time management skills
• Bachelor's degree or equivalent experience
• Valid driver's license is required
• Ability to lift, push and pull up to 30 pounds

Fraser offers a competitive compensation package that includes:

• Competitive compensation salary plus unlimited commissions
• Company-paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based on performance
• Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match and expense reimbursement

To apply, click here!

Fraser Advanced Information Systems is seeking a Remote Install Project Manager. This role is responsible for gathering, programming and scheduling multifunction printer (MFP) remote network/onsite installation for the Global Support Center at Fraser.

Responsibilities

• Assemble network packet including site survey and sales order.
• Update master networking spreadsheet daily
• Send requests for information to customers, account executives and connectivity technicians.
• Assist customers in manually gathering network information by remoting into the customer networks.
• Communicate with branch administrators and warehouse assistants if any scheduling conflicts exist.
• Communicate with service managers to setup onsite installs when needed.
• Send notifications of network install completion to account executives.

Qualifications

• High school diploma required; some trade school or college preferred
• Excellent computer and networking skills
• Good communications skills, both written and verbal
• Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
• Maintain acceptable attendance/punctuality standards.
• Good sociability, above average emotional control and good adaptability skills
• Work well as part of a coordinated team
• Work well under pressure typically associated with this type of position
• Ability to lift, push and pull 30 lbs. 
• Valid driver's license required

Fraser offers a competitive compensation package that includes:

• Competitive compensation 
• Company awards, incentives and promotion
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match, and expense reimbursement.
• Professional environment with opportunities for advancement based on performance

To apply, click here!

Fraser Advanced Information Systems is seeking a Contract and Sales Order Administrator. The Contract and Sales Order Admin is responsible for handling the sales orders from initial placement with the sales team through the administrative process to finalization and funding. In this role, you will create maintenance contracts in eAutomate and maintain them throughout the contract term.

Responsibilities

• Process upgrade/buyout requests and lease applications.
• Support and process lease orders upon approval.
• Review incoming sales orders to include compliance, adequate documentation and funding documents.
• Review blended rates and promotions against commission worksheet
• Build and bill sales orders and contracts in eAutomate
• Oversee and process lease returns including insurance certificates for leased transactions
• Manage vendor relationships and lease negotiations
• Audit and analyze contracts including adjustments for price based on volume
• Meter collection and billing
• Resolve customer issues promptly
• Collaborate on improving processes and reducing inefficiencies
• Support Director of Operations in process improvement

Qualifications

• Bachelor's degree in business or related field
• Three years experience in a similar role
• Outstanding analytical and problem-solving skills
• Ability to work and make decisions in a fast-paced environment
• Great attention to detail and exceptional organization skills
• Excellent written and verbal communication skills
• Exceptional customer service skills
• Mastery of Microsoft Office including Word, Outlook, Excel and PowerPoint)
• Good negotiation skills

Fraser offers a competitive compensation package that includes:

• Competitive compensation 
• Company awards, incentives and promotion
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match, and expense reimbursement.
• Professional environment with opportunities for advancement based on performance
• Ability to lift, push or pull up to 30 lbs.

To apply, click here!

Fraser Advanced Information Systems is seeking an IT Service Desk Manager. The IT Service Desk Manager requires a deep understanding of IT support processes and operational efficiencies with a proven track record of customer service excellence.  The IT Service Desk Manager's role is to manage and oversee all aspects of the service desk staff and ensure that our customers have exceptional customer experiences.

Responsibilities

• Develop, enhance and manage Service Level Agreements (SLAs) to establish request and problem resolution expectations and timeframes.
• Identify, document and implement Service Desk best practices.
• Manage prioritization and resolution of issues.
• Develop a performance measurement framework and facilitate a feedback system to team members on customer service, communication and technical skills.
• Partner with sales, service and support personnel to strategically support accounts.
• Create and maintain key indicators of the department's services for problem and change activities.
• Manage a team of Service Desk employees.
• Improve usage of Service Desk resources and daily guidance to increase team productivity.
• Establish and maintain a customer-first service culture.
• Develop and manage the onboarding implementation process and handoff to the CSM team.
• Perform client follow-ups to verify final resolution and determine satisfaction levels.
• Ensure that all phases of Service Desk work are properly coordinated, monitored, logged, tracked and resolved.

Qualifications

• Minimum five years experience in Service Desk/Support Desk or other IT Services role.
• Supervisory or team management experience is required.
• Extensive experience with Service Desk software, preferably ConnectWise.
• Experience with server and/or desktop virtualization.
• Ability to thrive in a fast-paced, multi-tasked environment.
• Good written and verbal communication skills.
• Ability to adapt quickly and shift gears to new projects and focus.

Fraser offers a competitive compensation package that includes:

• Competitive compensation 
• Company awards, incentives and promotion
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match, and expense reimbursement.
• Professional environment with opportunities for advancement based on performance

To apply, click here!

Fraser Advanced Information Systems is seeking a New Business Development Specialist for our Managed Services business. The New Business Development Specialist is a sales professional, eager to learn the business technology industry and best-selling tactics to gain new market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B technology-based role, the New Business Development Specialist helps area businesses achieve success by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center, and utilizing the Smart Tool Set.

Responsibilities

• Apply relationship-building and appointment setting skills and knowledge related to the sales of office equipment technology to achieve 100% of the assigned budget/quota. Prioritize and document prospects in a 30-60-90 day format and build a pipeline.
• Develop lists of qualified prospects that will be continually updated.
• Continuously add new qualified prospects by dedicating 90% of time to cold calling, prospecting, telemarketing, networking, etc.
• Complete the closable prospect list/forecast.
• Participate in and be a contributing member of the sales team and uphold the company mission statement.
• Develop expertise, skills, and knowledge by attending on-going training classes when scheduled and exhibit a commitment to learning new products and knowledge.
• Prepare and discuss weekly business forecasts, the 30-60-90 day prospect list, professional goals, and concerns at scheduled one-on-one meetings with sales manager.
• Set appointments with decision-makers for scheduled field time with the manager.
• Elevate any individual or team concerns to the sales manager.
• Maintain a positive, business-like behavior, attitude, and appearance.

Qualifications

• Bachelor's degree or related job experience. Previous sales experience in a B2B setting preferred.
• Ability to create prospect interest.
• Exceptional communication skills, including listening, analysis, and presentations.
• Expertise in math and analytical skills.
• Ability to be a self-starter, self-motivator, and deal with rejection.
• Have a competitive spirit.
• Ability to lift to 20 lbs.
• Valid driver's license required.

Fraser offers a competitive compensation package that includes:

• Competitive compensation plus unlimited commissions
• Company awards, incentives and promotion
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match, and expense reimbursement.
• Long term career opportunities in a fun and positive team environment

To apply, click here!

romptFraser Advanced Information Systems is seeking a Customer Success Manager as we grow our services business. This role is an exciting opportunity for someone with impeccable customer service skills to help create outstanding customer experiences for our clients at every interaction.  In this position, you will work directly with customers to solve their challenges seamlessly and drive process improvement.

Responsibilities

• Manage the customer success process once a sales order is submitted.
• Coordination with logistics and implementation.
• Onboard new customers and train their staff once implementation is completed.
• Develop success plans to help customers reach both short- and long-term goals.
• Take ownership of the customer advocacy role, communicating back to sales, marketing, service desk and product teams the voice of the customer to address gaps in our services that impact the success of our customers.
• Identify opportunities for process improvement in onboarding and other customer engagement interactions.
• Work closely with our service desk and engineering teams to ensure prompt resolution of issues.
• Proactively talk with customers to ensure that they are receiving the most value from their services.
• Analyze data and trends to engage with customers proactively.
• Conduct quarterly business reviews with customers to ensure we are providing value and understanding their current and future needs.
• Establish a community of referenceable customers and Fraser brand advocates.

Qualifications

• Bachelor's degree or related job experience
• Three or more years experience as an account manager or customer success manager
• Strong communications skills, both written and verbal
• Ability to provide strategic thinking
• Exceptionally high level of attention to detail
• Excellent and proven time management skills
• Strong problem-solving skills and the ability to make sound decisions
• Ability to lift, push and/or pull 30 lbs.
• Valid driver's license - 75% local travel

Fraser offers a competitive compensation package that includes:

• Competitive compensation plus unlimited commissions
• Company awards, incentives and promotion
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement
• Long term career opportunities in a fun and positive team environment

To apply, click here!

Fraser Advanced Information Systems is seeking a Pro AV Specialist. The Pro AV Specialist is responsible for leading the visual communication strategy at Fraser. The position works to generate and manage Pro-AV sales revenue, collaborative solutions utilizing interactive displays, commercial monitors, digital signage and integration services through sales, marketing and other strategies. This comprises fostering relationships and uncovering sales opportunities among targeted prospective clients, network partners and others. This is expected to have a direct, positive impact on our key market growth, vertical penetration and geographic expansion initiatives. It also includes the facilitation of sales training to account executives and sales management.

Responsibilities

• Be the program leader and subject matter expert in the collaborative services and interactive whiteboard and digital display solution arena.
• Develop business plan, territory analysis and strategy for collaboration and AV services.
• Establish strategic and tactical plans to create new business opportunities.
• Establish and manage vendor relationships and third party partnerships in the collaboration software and AV space.
• Lead prospect events, sales presentations and vendor/partner lunch and learn presentations.
• Work with sales leadership to develop strategies for account penetration and growth.
• Participate in sales presentations, account review process and develop leads into opportunities to close monthly.
• Experience and working knowledge of unified communication and collaboration platforms.
• Achieve monthly, quarterly and fiscal revenue and profit goals.

Qualifications

• Bachelor's degree
• At least three years of experience selling Pro AV solutions
• Consultative sales experience required
• Demonstrated ability of achieving sales quota
• Strong interpersonal and communication skills, both oral and written
• Experience with video conferencing and collaboration software, including Teams, Zoom, Webex Meetings, Google Meet, BlueJeans, GoToMeeting, etc.
• Valid driver's license (frequent local travel)
• Ability to lift, push and/or pull 30 pounds

Fraser offers a competitive compensation package that includes:

• Competitive compensation plus unlimited commissions
• Company-paid trips, awards, incentives and promotion
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement
• Professional sales environment with opportunities for advanced based on performance

To apply, click here!

Fraser Advanced Information Systems is seeking an individual to manage our Smart Connect Team. The Smart Connect Team Manager analyzes our supply profitability using industry software along with customer demands, usage, supply yield and contracts. This position also monitors the daily activities of the Smart Connect Team to ensure clients are having an outstanding customer experience. 

Responsibilities

• Maintain relationships concerning all aspects of industry software to ensure the accuracy of information and increase revenue.
• Train account executives on the benefits and utilization of industry software.
• Audit the dispatch board to ensure department benchmarks are achieved; territory integrity is maintained; calls are completed within the four-hour response time and limit two calls left on the board.
• Understand, analyze and problem solve on data from industry software databases in addition to customer feedback to identify cost-reducing strategies.
• Analyze profitability reports.
• Understand and review service and supply alerts, invoices and survey responses.
• Create executive quarterly client reports and attend meetings with account executives.
• Ability to meet with customers to discuss toner usage, current contract terms, usage and to "right-size" customers in contract with  increased bases where applicable.
• Develop and maintain accurate stock levels for major accounts based on usage and supply yields.
• Manage toner recycling program.
• Meet Smart Connect Contract revenue goal.
• Monitor all daily activities of the supply and dispatch department
• Conduct monthly one-on-one meetings with team members to provide feedback and brainstorming sessions concerning customer experience, supplies, dispatch and shipping.
• Work with Team Leaders and Managers to collaborate on improving processes and reducing inefficiencies.
• Conduct team member reviews.
• Attend management meetings and training.
• Report performance indicators to upper management team.
• Promote the Fraser culture and core values throughout the organization.

Qualifications

• Bachelor's degree in business administrator or related field
• Three+ years of experience in related field in a customer service management role
• Excellent interpersonal skills including the ability to work well with others in a supervisory and support staff role
• Superb analytical and problem-solving skills leveraged to proactively improve customer service processes and provide outstanding customer experiences
• Ability to work and make decisions in a fast-paced environments
• Mastery of Microsoft Office, with particular emphasis on Microsoft Excel
• Customer service excellence
• Ability to follow a prescribed process
• Outstanding attention to detail and accuracy in reporting
• Sound judgement and ability to think on one's feet
• Organizational skills
• Meticulous follow-up on all transactions through completion

Fraser offers a competitive compensation package that includes:

• Company awards, incentives and promotions
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement
• Competitive salary and professional environment with opportunities for advancement

To apply, click here!

Fraser Advanced Information Systems Unified Voice Installation Coordinators work hand-in-hand with the Unified Voice Sales Specialists and customers, taking raw data collected from customers and designing, programming and implementing Unified Voice solutions at customer sites.  A good work ethic and comprehension skills are key to this position where you are held accountable to the highest standards for the customer and Fraser.  The most important skill for this position is customer interaction, application design and solution implementation as these are the primary day-to-day activities.  You will be working in a fast-paced environment with the region’s leading business technology company.

Responsibilities

• Complete customer site surveys to determine necessary Unified Voice connectivity and interfacing with ancillary products including paging, door box, fax, WiFi, etc.
• Work with customers to collect data required for program site solution
• Program customer cloud portal, provision hardware and prep for installation
• Coordinate installation of cloud hardware, customer line porting and training onsite
• Respond to occasional remote and onsite adds/changes and service requests
• Share after hours email service requests and remedy coordination with customers
• Other duties as assigned
• Service clients in the Philadelphia, Harrisburg, Lehigh Valley and Berks County areas – heavy regional travel is required and travel is compensated

Qualifications

• Three (3)+ years of experience in telephony application design, programming and installation
• Working knowledge of legacy telephone and paging systems for the purpose of replacement and interconnectivity
• Knowledge and understanding of ethernet data network technology and topology
• Working knowledge of Windows Operating Systems and Microsoft Office applications
• Ability to lift, push and pull up to 30 lbs.
• Associates’ degree or higher education preferred
• Customer service experience required
• Valid driver’s license required

Fraser offers:

• Competitive compensation and salary
• Professional environment with opportunities for advancement based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package which includes medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match, and expense reimbursement

Learn More or Apply!

The Systems Engineer II is an integral part of our Managed IT Services group.  They are responsible for the installation, customization and support of document management solutions, business software and IT services offered by ImagEze, Inc., a wholly-independent subsidiary of Fraser Advanced Information Systems.  Solutions will encompass Microsoft technologies and software including SharePoint and Microsoft Server/Office, as well as network support services.  Data backup and remote network monitoring are critical for success in this role.

Responsibilities

• Installation of hardware and software products at customer locations
• Providing customer technical support for hardware and software products (incoming telephone calls to Global Support Center, e-mail questions/requests and on-site support)
• Testing new product releases to identify and correct problems prior to release
• Installation of server upgrades, releases and updates to existing customers
• Supporting and/or participating in product demonstrations and pre-sales meetings
• Assisting in the specs, preparation and presentation of proposals as required
• Tracking and recording personal billable and non-billable work on a timely basis accurately
• Participating in workshops, webinars and vendor shows to promote Managed IT Service offerings if needed
• Obtain and maintain required technical certifications – this may require off-hours time for study and preparation
• Assisting in the administration of Fraser Advanced Information Systems and ImagEze in-house systems and services as needed

Qualifications

• Education – Bachelor of Science degree in IT or career-related technical certifications preferred
• Experience – 3-5 years in a related position within the IT support field
• Technical Skills:
  • Windows Server Network Administration (2003, 2008, 2012 SBS)
  • Active Directory – Installation, setup, configuration, troubleshooting, Exchange Server 2003/2007/2010
  • Domain Controller/Local Routing Functionality – Installation, setup, configuration, troubleshooting
  • IIS Administration – Website service troubleshooting and planning
  • TCP/IP Protocol – Subnetting, configuration, troubleshooting
  • Server Hardware and Software – Installation, setup and configuration
  • Problem resolution and analysis
  • Remote and on-site customer network support
  • Planning, migration, deployment and customization
  • Desktop/User Support (XP, Vista, Windows 7, 10)
  • SharePoint Services 2.0 | 3.0; SharePoint 2010 Server
  • ISA Server
  • SQL Server (2005, 2008, 2012 Express)
  • Backup software – Axcient and Barracuda
  • Microsoft Office Professional Suite – Word, Excel, PowerPoint, Access, Visio, Outlook
  • Test engineering
  • Testing hardware and software expertise – testing on all Windows Operating Systems
  • Familiarity with Windows installation procedures, file locations, registry properties
  • Creating test environments (laboratories, virtual and physical test hardware)
  • Network management and support – some knowledge of modems, routers, terrestrial/wireless services
• Professional Skills:
  • Strong client-facing communication skills – both written and verbal – with a focus on customer services
  • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
  • Exercise sound judgement when evaluating situations, offering positive suggestions and making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Valid driver’s license

Benefits

• Competitive compensation
• Company incentives and promotions
• Professional environment with opportunities to grow and advance based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee; it is the lifeline of the company – to provide a superior customer experience.

We are seeking out highly motivated individuals who excel in fast-paced team environments, are devoted to a positive customer experience, have an entrepreneurial spirit and a passion for technology, collaboration and create problem solving.  Interns actively contribute to meaningful projects and work closely with a mentor and team.

We have internship opportunities in sales, information technology, business administration and accounting areas.  We are also open to providing internship experiences in other fields such as logistics and service technician work.

Responsibilities

• Paid internship
• Flexible schedule for students
• Work on increasingly challenging and engaging real-world projects
• Outstanding training with industry leaders
• Gain valuable industry knowledge
• Attend meetings, events and other networking opportunities
• Professional environment with opportunities for advancement based on performance

Learn More or Apply!

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

• Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
• Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
• Conduct needs assessments to identify opportunities and pain points
• Professionally present and demonstrate all product lines on a solutions-benefit basis
• Perform fleet assessments and create reports and proposals for MPS opportunities
• Educate and inform external and internal customers on program benefits
• Perform post-sale follow-up and account management
• Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
• Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
• Management of printer service contracts
• Achieve monthly and yearly sales quota targets

Qualifications

• 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
• Work autonomously while demonstrating excellent time management skills with meticulous organization
• Consultative selling skills
• Strong client-facing skills specifically working with executives, owners and/or decision makers
• Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
• Valid driver’s license required

Benefits

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based on performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply

Fraser Advanced Information System’s Managed IT division, ImagEze, is expanding our sales team to meet the growing demand for total office technology solutions.  You will develop relationships and partner with businesses to find solutions that fit with the company’s technology culture.  You will create and implement a technology road map – a plan tailored for each individual client that helps increase productivity and profitability while reducing downtime and service requests.

Responsibilities

• Contact businesses to identify qualified prospects and set appointments with decision makers
• Prospect, identify new opportunities and conduct technology assessments
• Attend networking events to build relationships and seek new opportunities
• Identify customer pain points and communicate solutions
• Schedule appointments with “C” level prospects
• Recommend and deliver presentations of products and services
• Overcome objections, close business and achieve sales targets
• Prepare agreements
• Maintain company CRM, pipeline and forecast

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills and effective selling to an executive, owner and/or decision maker with a consultative approach
• Entrepreneurial spirit and goal-driven focus
• Ability to work autonomously and demonstrate excellent time management skills
• 2-5 years experience in B2B outside sales, preferably in IT services or business technology
• Bachelor’s degree
• Valid driver’s license required
• Ability to lift, push, pull 30 pounds

Fraser offers:

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotion
• Outstanding benefits package including expense reimbursement, medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Professional sales environment with opportunities for advancement based on performance

Fraser helps many goal-oriented sales professionals reach and exceed their goals through industry-leading training, a fun work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what the next successful years in your sales career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Delivery Drivers/Installers are experienced professionals with demonstrated abilities to successfully deliver equipment in a timely and safe manner.  Having an excellent reputation for providing outstanding service after the sale, our drivers are responsible for working with the sales offices to ensure their delivery needs are met and customers are satisfied.  This position works out of our Regional Training and Logistics Center in Reading, PA.

Responsibilities

• Write the manifest for the day’s run and see that supervisor and sales managers receive a copy
• Responsible for equipment loaded on the truck and securing equipment safely with straps
• Making decisions on best method of delivery and delivering equipment to the customer in a polite, courteous and professional manner that best represents Fraser
• Install devices based on customer specifications and ensure the delivery process exceeds customer expectations
• Complete paperwork accurately including serial numbers and copy counts and ensure paperwork is delivered to the correct people

Qualifications

• Clean and valid driver’s license
• Delivery and driving experience preferred
• Ability to push/pull/lift 65 pounds frequently
• Outstanding customer service skils
• Exceptional problem solving skills and the ability to think on one’s feet
• Technology savvy
• Able to work well with set deadlines and time constraints

Fraser offers:

• Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive training
• Industry-experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Field Service Engineers/t=Technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service, and customer interaction is primarily the day-to-day activity. You will be working in a fast-paced industry with the region’s leading business technology solutions firm. This is a great opportunity for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Qualifications

• Outstanding customer service skills
• Ability to interact positively with customers on a daily basis
• Stellar troubleshooting and time management skills
• Experience with electronics and/or mechanical equipment repair
• High school diploma required; Associates degree or STEM education preferred
• Valid driver’s license

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 2-5 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 2-5 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 2-5 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 1-2 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Qualifications

• Demonstrated fearless cold calling, prospecting and appointment setting skills
• Entrepreneurial spirit and goal-driven focus
• Ability to work autonomously and demonstrate excellent time management skills
• High school diploma required; bachelor’s degree preferred
• A valid driver’s license is required

Benefits

• Competitive compensation salary plus unlimited commissions
• Company incentives, awards and promotions
• Professional services environment with opportunities for advancement based on performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.

We welcome the opportunity to discuss what the next successful years in your career could look like at Fraser.

Learn More or Apply