BENEFITS

Fraser has a lot to offer. We are a progressive and growing company, offering competitive salaries and extensive benefits to our valued employees. Please review the job postings below or contact us for more information about Fraser’s outstanding benefits.

An Equal Opportunity Employer, Fraser is proud to offer its employees:

Sales

  • Better than industry salary and compensation
  • Unlimited commissions
  • New business commission incentives
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

Service

  • Comprehensive training
  • Attractive salary and compensation package
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Factory certification
  • Opportunity to work within a positive team environment
  • Company vehicles
  • Surface PC and iPhone for all service technicians

Admin

  • Comprehensive training
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Attractive compensation package
  • Long term career opportunities
  • Opportunity to work in a fun and positive team environment

CURRENT OPENINGS

Not sure if you fit in one of our current openings?  Contact our Corporate Recruiter at jpiersody@fraser-ais.com.

Energetic Self-Starter?

Great Collaborator?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the area's top business technology firms, and we are looking for our next Customer Success Manager. You will work from our comfortable offices located in West Reading, PA and will be responsible for creating an unforgettable first impression for our customers. Your vibrant personality and exceptional communication skills will shine as you establish our initial post-sale relationship, setting the tone for a successful partnership. Join us in making a positive impact, one onboarding at a time.

The Customer Success Manager Position will:

  • Set the initial impression for the customer of their post-sale journey and experience. Your energetic demeanor will ensure that every customer feels welcomed and valued from the very first interaction.
  • Define and gather all required information for entering into our process. With your keen eye for details, you will seamlessly collect and organize essential information, ensuring a smooth transition.
  • Set expectations of service delivery. Your clear and enthusiastic communication will set transparent and positive expectations for our service delivery.
  • Set dates of preparation and delivery. You will coordinate and communicate timelines precisely, ensuring everyone is on the same page and excited about what's coming.
  • Serve as a liaison for the customer as they travel through our process to delivery. Your role as a dynamic liaison will keep customers informed and supported throughout their journey.
  • Advocate for the customer across multiple departments, including sales, finance, service delivery and customer support. You will passionately champion the customer's needs, ensuring their voice is heard across all departments. 
  • Work directly with customers and the sales team to identify and/or develop upsell opportunities. Your collaborative spirit will uncover new opportunities, driving growth and success.
  • Provide gathered information to multiple teams in the form of reports, updates and occasional emails. Your organized and timely updates will keep everyone informed and aligned.
  • Effectively build partnerships with internal teams and stakeholders. Your ability to foster strong relationships will create a cohesive and supportive environment.
  • Work to achieve set Key Performance Indicators (KPIs) and customer health. Your dedication will ensure you meet and exceed KPIs, contributing to overall customer well-being.
  • Perform other duties as required to support the success of the customer experience. Your flexibility and commitment will ensure that every customer interaction succeeds, no matter the task.

Qualifications:

  • Bachelor's degree in related field
  • 2-5 years' experience in a customer success or technical account manager role preferred
  • Energetic self-starter with a passion for thriving in a fast-paced, dynamic environment where every day brings new challenges
  • Ability to stay cool and composed under pressure, turning challenges into opportunities
  • Meticulous and detail-oriented, with a strong drive to organize information and ensure completeness
  • Proactive problem solver who can operate independently and tackle issues with confidence
  • Exceptional organizational skills, adept at multitasking and adapting as priorities evolve
  • Strong interpersonal communicator, able to effectively engage with diverse personalities
  • Proficient in Microsoft 365, including Word, Excel, PowerPoint and Outlook
  • Eligible to work in the United States without sponsorship
  • Valid driver's license required
  • Ability to life, push and pull up to 30 pounds
As part of our full-time staff, you'll enjoy:
  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food!)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

If you're ready to take on this exciting opportunity and be a key player in our growing team, we want to hear from you! Join us on our journey to success, and let's make magic happen together!

Learn More or Apply

Ready to be the driving force behind high-impact sales initiatives, shoulder-to-shoulder with the Vice President of Sales? If you thrive in a fast-paced environment, possess razor-sharp communication skills and have a knack for turning data into compelling narratives with a creative flair, then this is your calling.

Fraser Advanced Information Systems is a leading technology firm committed to delivering innovative solutions that drive business success. We are seeking a dynamic and detail-oriented Sales Operations Specialist to join our team and take charge of managing our Top 100 accounts.

The Major Accounts Analyst will play a critical role in optimizing the sales process, supporting strategic initiatives and driving sales efficiency. This position is responsible for managing the Top 100 accounts, ensuring customer satisfaction and executing operational tasks to support the broader sales team.

Here's what you'll be doing:

  • Data Analysis: Analyze sales data to identify trends, forecast performance and provide actionable insights for the sales team.
  • Reporting: Prepare and deliver reports on sales performance, account status and operational metrics to senior management.
  • Project Management: Lead special projects related to sales operations, ensuring timely completion and alignment with organizational goals.
  • Internal Sales Promotions: Ignite the sales spark! Craft firecracker internal promos that boost team morale, increase product knowledge and drive competitive sales spirits. Think engaging catchy taglines and incentivizing challenges.
  • Bid Process Champion: Own the bid process from kickoff to submitting the final product. Manage timelines, gater critical data, analyze competitor strategies and craft winning proposals that showcase our competitive edge.
  • Major Account Strategist: Partner with the VP of Sales to develop persuasive proposals for our most significant clients. Research their needs, translate pain points into solutions and build compelling narratives that secure those coveted deals.
  • Top Account Guru: Be the first line of defense and support for our key accounts. Anticipate their needs, provide proactive solutions, filter their issues that may occur and ensure a smooth, seamless customer experience that fosters loyalty and long-term growth by being the liaison between the client, internal staff and sales.

To excel in this role, you'll need:

  • Three (3)+ years of experience in a sales support or related role
  • A master of written and verbal communication
  • Data analysis skills: use Excel to turn numbers into actionable insights that tell a story
  • Project Management Pro: You juggle deadlines and tasks with the grace of a circus performer
  • Strong organizational skills: Your desk is a haven of order, even amidst sales-fueled chaos
  • A collaborative and creative spirit: You are a team player who thrives on building relationships and achieving shared goals while flexing your creativity
  • A passion for your work: You get excited about what you do and have great positive energy

Bonus points if you:

  • Have experience crafting and managing internal sales promotions
  • Understand the bid process (the RFP is your best friend)
  • Can navigate complex datasets and tell a compelling story with data (Power BI is a plus!)
  • Have a healthy dose of creativity and thirst for learning.

If you're ready to be the support rockstar, making every sales initiative a resounding success, then we want you!

As part of our full-time staff, you'll enjoy:
  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food!)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

If you're ready to take on this exciting opportunity and be a key player in our growing team, we want to hear from you! Join us on our journey to success, and let's make magic happen together!

Learn More or Apply

Join our Winning Team as a Sales Support and Billing Specialist!

Are you an analytical wizard with a passion for sales administration and billing? Are you ready to be the backbone of our sales team? Look no further! We are on the hunt for a Sales Support and Billing Specialist who not only loves the nitty-gritty of administrative processes but also thrives on being a crucial part of a dynamic and growing industry. If you're analytical, detail-oriented and have a knack for navigating the ins and outs of sales support and billing, then you might be the perfect fit for our team!

Located in the vibrant community of West Reading, PA, our cozy office is where the magic happens. As our Sales Support and Billing Specialist, you'll be the maestro behind the scenes, orchestrating the smooth flow of sales orders from initial placement all the way through the finalization and funding. Your mission? Ensuring every detail is perfect, and every process is seamless.

What you'll be diving into:

  • You'll be at the heart of the action, juggling many tasks with finesse and flair. From processing upgrade/buyout requests to supporting lease orders upon approvals, your days will be packed with non-stop excitement. But that's not all - you'll also be diving into the world of sales orders, ensuring every detail is perfect, and every document is in tip-top shape.
  • You'll be a master of maintenance contracts, the guru of billings and the superhero of lease returns. And let's not forget about creating vendor relationships and shaking things up in lease negotiations - because you're not just a specialist - you're a rockstar!
  • It's not all about the hustle and bustle; you'll also be diving deep into the world of record-keeping with SharePoint, auditing contracts with a keen eye for detail and managing meter collection like a boss.
  • When it comes to customer issues, you're the ultimate problem solver, swooping in to save the day with your lightning-fast response times and your supercharged effectiveness.
  • The fun doesn't stop there! You'll be running reports like there's no tomorrow, ensuring end-of-month closeout accuracy and collaborating on process improvement initiatives with the Senior Director of Operations - because when it comes to making things better, you're always up to the challenge.

To excel in this role, you'll need:

  • Bachelor's Degree in Business Administration or related field
  • 3+ years experience in sales support or a related field
  •  
  • Valid driver's license

Qualifications

  • Bachelor's Degree in Business Administration or related field
  • 3+ years experience in a related field
  • Exceptional written and verbal communication skills, with a knack for clarity, persuasion and a dash of charisma
  • A collaborative and creative spirit with a passion for building relationships and achieving shard goals
  • A keen eye for detail and impeccable organizational skills
  • Experience dealing with leasing companies, sales personnel and wholesale companies
  • Proficiency in MS Office365 including Word, Outlook, Excel and PowerPoint.
As part of our full-time staff, you'll enjoy:
  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food!)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

If you're ready to take on this exciting opportunity and be a key player in our growing team, we want to hear from you! Join us on our journey to success, and let's make magic happen together!

Learn More or Apply

Hands-on and customer-oriented?

Looking for the opportunity to work in a key role in a growing industry?

We are one of the area's top business technology firms and we are looking for our next Delivery Driver/Installer. We are seeking a motivated person with excellent problem-solving skills and hands-on abilities. Most importantly, we are looking for someone who is ready to be part of a winning team.

In this role, you will be responsible for successfully delivering equipment in a safe and timely manner. Having an excellent reputation for providing outstanding service after the sale, Delivery Drivers are responsible for working with the sales offices to ensure delivery needs are met and customers are satisfied.

The Delivery Driver/Installer Position will:

  • Write the manifest for the day's run and see that the supervisor and sales manager receive a copy
  • Be responsible for all equipment loaded on the truck and securing equipment safely with straps
  • Make decisions on the best method of delivery and delivering the equipment to the customer in a polite, courteous and professional manner to best represent Fraser
  • Install devices based on customer specifications and have the process exceed customer expectations
  • Complete accurate paperwork including serial numbers and copy counts and deliver paperwork to the proper people
  • Work out of and report to our Regional  Training and Logistics Center in Reading

Qualifications

  • Valid and clean driver's license
  • Delivery and driving experience preferred
  • Ability to lift/push/pull 65 pounds frequently
  • Great sociability and communication skills
  • Ability to think quickly on one's feet
  • Tech-savvy
  • Ability to work within deadlines and time constraints

Fraser offers

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food!)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Learn More or Apply

**This position is open for all of our office locations - Reading, Mechanicsburg, Bethlehem and Bala Cynwyd, PA.**

Fraser account executives are professionals who have a hunger for forging relationships, closing deals and crushing goals. They are driven hunters who want to build and grow relationships. Does this sound like you? Then let's talk about you joining our winning team.

What Will You Be Doing?

You will take a hands-0n approach to acquire clients and create customized plans that offer the best possible solutions to meet and exceed their expectations. You will be uncovering needs and making recommendations selling hardware and software as a service.

You will make a big difference and help businesses implement SMART technology and services that allow them to be best in class. This portfolio includes technology surrounding print, unified communications, managed IT, cybersecurity and business continuity. With ALL of those tools and services, YOU will take your career to the next level by helping local businesses.

  • Delivering technology solutions that optimize communications, improve productivity and security and reduce costs
  • Working with industry-leading technology partners while streamlining IT environments
  • Building great relationships with new and existing customers and providing the Smart Office portfolio of solutions
  • Driving sales revenue and market share in a designated territory by developing new business
  • Generating sales activity by owning outbound campaigns, actively networking, including cold calling and partner relationship building

What Will Make You Successful?

  • A competitive background. We need passionate, highly-motivated, driven people. Fraser awards overachievers.
  • A desire to control your career. This position offers upward financial potential with a competitive base salary plus a rich commission structure, averaging six figures in 2-3 years.
  • A drive for growth and excellent sales training in your career. We utilize top-class Sandler Sales Training, relationship-building training with Kingston Training Group and manufacturer training programs for initial and ongoing training. You will also benefit from the support of successful managers and team members.
  • A bit of drive and experience - two to five years experience in B2B outside sales is ideal, BUT if you're hungry and passionate, let's talk!

Benefits of Working At Fraser

  • You control your career and income; the sky is the limit and so is the potential and opportunity
  • Our culture is about smashing goals, teamwork, a work hard, play hard mentality and serving our customers
  • Working with a cutting-edge portfolio of Smart products and services with training and support to help you successfully partner with clients to exceed their expectations
  • We are a fast-moving company with a deep, rich history and a bright, progressive plan for the future with expert leadership from our management team
  • Great incentives include company-paid trips to Italy, Portugal, Greece and Ireland, a yearly tailgate and Philadelphia Eagles game experience and recognition at quarterly sales meetings, our annual awards banquet and more
  • Strong, comprehensive benefits package which includes medical, dental, vision, company-paid life and disability, vacation, paid holidays, 401k with company match and expense reimbursement.

What we are doing and what you could be doing is changing the business world with technology. Why wouldn't you consider being successful in one of the strongest industries with year-over-year growth with one of the top companies in the region? Grow your career today with us and apply.

Fraser Advanced Information Systems is pleased to be a 2022 PA Best Place to Work!

Learn More or Apply!

Troubleshooter and hands-on?

Great customer service?

Looking for an opportunity to work in a key role in a growing industry?

We're one of the region's top business technology firms looking for our next Field Service Engineer. We are seeking a motivated person with excellent customer service skills and hands-on abilities, and, most importantly, someone who is ready to be part of a winning team.

You will be responsible for providing service and excellent support to clients onsite and bridging the gap between Fraser service and customer service. This position is open for all of our office locations including West Reading, Camp Hill, Allentown, Bala Cynwyd, Lancaster County and Montgomery County, PA.

The Field Service Engineer Position will:

  • Repair machines efficiently and maintain machines with minimum call procedures ensuring recalls are 10% or lower
  • Maintain calls per day and work to improve car stock to cut down on rescheduled; use time effectively to not have too much miscellaneous time
  • Create and maintain a good rapport with customers resulting in only positive feedback
  • Be prepared with a laptop and phone to utilize bulletins and technical support to solve problems.
  • Participate in training classes to stay updated on product knowledge and troubleshooting skills
  • Submit properly completed invoices, timesheets, inventory sheets and any other necessary paperwork in a timely manner
  • Work a full day in customer locations; be on time for all meetings and office events
  • Create a positive and professional first impression and representation of Fraser, including neat and clean-pressed clothing and a well-groomed appearance. This also includes a clean and neat automobile
  • Be aware of team goals and work towards achieving them which may include a willingness to go into another territory while maintaining a high quality of work
  • Maintain a good level of M/A parts per copy dollar
  • Be clear and thorough with customers, dispatch and managers including giving and receiving constructive criticism and coaching. Communicate effectively with other techs and salespeople in trying to solve problems
  • Have less than 1.0% inventory variances at the end of the quarter by maintaining proper car stock and be mindful and careful with inventory while keeping tools and tool bag in good condition

As part of our full-time staff, you will enjoy:

  • Competitive pay
  • Fun and entertaining work environment (think food, lots of food)
  • Comprehensive benefits package
  • Paid time off
  • Company-provided training and certifications
  • Growth opportunities with a proven industry leader
  • Company incentives and promotions

Qualifications:

  • Technical school or military electronic experience preferred
  • Mechanical and electrical aptitude
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • High level of customer service focus
  • Lift, push, pull up to 30 pounds frequently and up to 50 pounds occasionally
  • Valid driver's license, driving and traveling 90% of the time.

About Fraser Advanced Information Systems:

Fraser Advanced Information Systems is a growing and successful business technology company that has been serving businesses and non-profits in Pennsylvania and New Jersey since 1971. Our focus is on taking care of clients who rely on us for their day-to-day business technology needs AND taking care of our employees. This includes wellness challenges, food days, fun environment - you get the idea. Do the right thing isn't just a core value, but a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus? Being named a 2022 PA Best Place to Work directly reflects how we value our employees, both personally and professionally.

Learn More or Apply

CONTACT US TODAY TO LEARN MORE!

WHAT OUR EMPLOYEES ARE SAYING

Fraser is a family atmosphere. Everyone is here to help each other out, and it makes you feel important and appreciated. Work hard, play hard is the motto here, and that's what keeps you motivated to strive and achieve your goals!
Ryan, Account Executive
Fraser is a fast pace high tech place to work. There has never been a monotonous or boring work day since I started here. With technology constantly changing, Fraser provides the training to stay on top, so that we can be one step ahead of the competition. The fun committee also breaks up the fast pace day to day work with special events such as ice cream days and cookouts to relax for a bit and mingle with coworkers. Fraser is an all around great place to work.
Brian, Support and Process Specialist
Everyone is a team player, always helping out one another without questions or complaints. You really feel appreciated and like you’re an important part of the success of the company. The atmosphere is get the job done but have fun doing it. Work hard, play hard!
Amy, Customer Service – Contracts & Equipment Billing
I came to Fraser from a competing dealership where I thought I did well. Boy was I wrong! Learning from accomplished professionals - from top sales reps and product specialists to my direct manager, the Director of Sales and even the President of the Company - has been amazing. There hasn't been one single opportunity that I didn't grow from both professionally and personally. I don't look at my role as a job - it is my career. I know that sounds cliche, but it's true. The second I became a sponge, learned and invested in my career, I also knew I was investing in myself. You definitely don't get that just anywhere.
Lauren, Senior Account Executive

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