At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

• Competitive compensation, salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training programs with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Fraser Advanced Information Systems Contract Administrator is responsible for analyzing and auditing contracts, evaluating profitability and negotiating rates in line with company needs.  A Contract Administrator will supervise the meter process and strive to increase accuracy in billing while providing world class customer service to our clients.

Responsibilities

• Processes interterritorial orders start to finish; create orders, apply serial numbers, shipping and completing, maintenance billing including meter collections
• Auditing and analyzing contracts to make adjustments for pricing based upon volume
• Negotiating rates with dealers and other vendors and have efficient communications with clients to ensure approvals in a timely manner
• Providing outstanding customer service to clients by answering questions on renewals or invoices in a timely manner as well as assisting on billing issues
• Closing out all activity at month end, running error reports and holding the contracts team in line with the same accuracy and profitability goals
• Monitoring all daily activities of the contracts department and working with Team Leaders and Managers to collaborate on improving processes and/or reducing inefficiencies

Qualifications

• 2+ years of proven success in a billing, contract or program analysis role
• Exceptional communication and customer service skills including listening and problem analysis
• Ability to follow a prescribed process and consistently follow up on transactions until their completion
• Accuracy when processing orders and reviewing work of others for accuracy
• Have sound judgment and the ability to think on one’s feet; ability to work effectively in a fast-paced environment
• Ability to work the last week of the month unless in the most urgent circumstances

Fraser offers:

• Competitive benefits and salary with an attractive compensation program
• Comprehensive training
• Industry experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems helps many goal-oriented professionals achieve and surpass their career goals through industry-leading training, a fun work environment and a rewarding compensation program.  Customer commitment is evidenced at Fraser through our Net Promoter Score of 93, showing client satisfaction and loyalty to our products and services.  With over 1 BILLION prints managed annually and 89% of service calls handled in one visit, Fraser employees constantly strive for excellence and have a passion for success!

Fraser Advanced Information Systems Print Shop Customer Service Technicians provide copier support in the print shop to current Fraser customers and are the first responder to any toner issues and first tier technical issues.  They bridge the gap between Fraser Service and Customer Service.  A very important skill for this position is customer service and customer interaction, which upholds Fraser’s excellent reputation for providing world-class customer service.

Responsibilities

• First responder in the print shop for jams, toner and quick fixes
• Keep machines operational at all times for the customer
• Complete copy jobs as they are submitted to the print shop queue in a timely and efficient manner
• Communicate with customers regarding print shops and capabilities
• Communicate with management regarding customer needs and concerns
• Repair and perform preventive maintenance on equipment in customer’s office

Qualifications

• Excellent written and verbal communication skills
• Mechanical and electrical aptitude and experience
• Technical school or military electronic experience a plus
• Ability to lift, push and pull up to 30 pounds frequently and up to 50 pounds occasionally
• Pleasant telephone demeanor and outstanding customer service skills, including follow up and status updates
• Ability to work under tight deadlines
• Excellent organizational skills
• Ability work work independently
• Clearances required by customer included but not limited to health and child abuse

Fraser offers:

• Competitive benefits and salary with an attractive compensation program
• Comprehensive training
• Industry experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Print Shop Customer Service Technicians provide copier support in the print shop to current Fraser customers and are the first responder to any toner issues and first tier technical issues.  They bridge the gap between Fraser Service and Customer Service.  A very important skill for this position is customer service and customer interaction, which upholds Fraser’s excellent reputation for providing world-class customer service.

Responsibilities

• First responder in the print shop for jams, toner and quick fixes
• Keep machines operational at all times for the customer
• Complete copy jobs as they are submitted to the print shop queue in a timely and efficient manner
• Communicate with customers regarding print shops and capabilities
• Communicate with management regarding customer needs and concerns
• Repair and perform preventive maintenance on equipment in customer’s office

Qualifications

• Excellent written and verbal communication skills
• Mechanical and electrical aptitude and experience
• Technical school or military electronic experience a plus
• Ability to lift, push and pull up to 30 pounds frequently and up to 50 pounds occasionally
• Pleasant telephone demeanor and outstanding customer service skills, including follow up and status updates
• Ability to work under tight deadlines
• Excellent organizational skills
• Ability work work independently
• Clearances required by customer included but not limited to health and child abuse

Fraser offers:

• Competitive benefits and salary with an attractive compensation program
• Comprehensive training
• Industry experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Qualifications

• Outstanding customer service and communication skills
• Experience with electronic and/or mechanical machinery
• Outstanding time management skills
• Ability to interact with customers on a daily basis
• High School diploma required; Associates degree or STEM education a plus
• Valid drivers license required

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Qualifications

• Outstanding customer service and communication skills
• Experience with electronic and/or mechanical machinery
• Outstanding time management skills
• Ability to interact with customers on a daily basis
• High School diploma required; Associates degree or STEM education a plus
• Valid drivers license required

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite at our Sharp and Canon Certified Regional Training and Logistics Center in Berks County, as well as offsite training with vendors. Fraser’s service technicians are provided with upwards of 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Qualifications

• Outstanding customer service and communication skills
• Experience with electronic and/or mechanical machinery
• Outstanding time management skills
• Ability to interact with customers on a daily basis
• High School diploma required; Associates degree or STEM education a plus
• Valid drivers license required

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Learn More or Apply