BENEFITS

Fraser has a lot to offer. We are a progressive and growing company, offering competitive salaries and extensive benefits to our valued employees. Please review the job postings below or contact us for more information about Fraser’s outstanding benefits.

An Equal Opportunity Employer, Fraser is proud to offer its employees:

Sales

  • Better than industry salary and compensation
  • Unlimited commissions
  • New business commission incentives
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement

Service

  • Comprehensive training
  • Attractive salary and compensation package
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Industry experienced and tenured management
  • Long-term career opportunities
  • Factory certification
  • Opportunity to work within a positive team environment
  • Company vehicles
  • Surface PC and iPhone for all service technicians

Admin

  • Comprehensive training
  • Comprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursement
  • Attractive compensation package
  • Long term career opportunities
  • Opportunity to work in a fun and positive team environment

Current Openings

Not sure if you fit in one of our current openings?  Contact our Corporate Recruiter at jpiersody@fraser-ais.com.

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

  • Competitive compensation, salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training programs with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee; it is the lifeline of the company – to provide a superior customer experience.

We are seeking out highly motivated individuals who excel in fast-paced team environments, are devoted to a positive customer experience, have an entrepreneurial spirit and a passion for technology, collaboration and create problem solving.  Interns actively contribute to meaningful projects and work closely with a mentor and team.

We have internship opportunities in sales, information technology, business administration and accounting areas.  We are also open to providing internship experiences in other fields such as logistics and service technician work.

Responsibilities

  • Paid internship
  • Flexible schedule for students
  • Work on increasingly challenging and engaging real-world projects
  • Outstanding training with industry leaders
  • Gain valuable industry knowledge
  • Attend meetings, events and other networking opportunities
  • Professional environment with opportunities for advancement based on performance

Learn More or Apply!

The Outside Solutions Team Manager works collaboratively with the team to provide leadership, direction and results within assigned work requests.  Responsible for providing support to clients by working with sales and order implementation teams to deliver complex solutions including voice, data, team collaboration, etc.  This position will serve as a primary interface with both internal and external clients.  Through these interactions, the Outside Solutions Team Manager will establish and maintain open communication paths, define expectations and follow processes for clear and accurate opportunities and order requests.  Primary goal is to ensure a complete solution has been provided to the client in a timely fashion and identify exceptions to normal delivery processes.

Responsibilities

  • Work as a team with the internal service organization to create a great client experience.  Partner with sales, service and support personnel to strategically support accounts
  • Assist with the product/solution design and provide direction and validation on complex services
  • Serve as escalation point to act as client liaison to service providers in managing installation projects for various services
  • Assist in the development and implementation of service delivery processes for service offerings
  • Lead, facilitate and record agenda notes for all required internal team meetings and assigned escalation cases
  • Work with other team members, client and/or client-provided vendor contacts to coordinate requirements, implementation and installation of services sold.  This may include assistance outside of normal business hours
  • Ensure tracking of all documentation and communication run through internal ticketing system/database
  • Resolving customer issues in a timely manner
  • Dealing with unexpected customer demands
  • Perform yearly reviews on direct reports

Qualifications

  • 3-5 years of field solution implementation and troubleshooting experience required
  • Experience leading a team and directing their workflow functions as required
  • Strong knowledge of a variety of office technology solutions such as IT, telecom service concepts and best practices
  • Exceptional customer service orientation
  • Strong organizational skills to facilitate timely and thorough follow up on all client issues to completion
  • Excellent written and verbal communication skills
  • Ability to problem solve and think outside of the box to meet customer expectations
  • Ability to thrive in a fast-paced, multi-tasked environment
  • Ability to prioritize tasks and display excellent time management skills
  • Ability to lead and direct the work of others
  • Computer and networking experience and skills
  • Valid driver’s license; regional travel up to 50%

Benefits

  • Competitive compensation
  • Company incentives and promotions
  • Professional environment with opportunities to grow and advance based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

Dispatch coordinators are an integral part of our service team.  They are responsible for the effective management and coordination of our drivers and vehicles for multiple locations.  The Dispatch Coordinator will work closely with the drivers and service department to ensure our clients are experiencing the highest levels of customer service while maintaining short response times.

Responsibilities

  • Maintain call board, disperse call load to appropriate technicians
  • Run database report daily to track service response times
  • Coordinate service calls and track the technicians utilizing GPS
  • Utilize start end time reports and verify technician locations
  • Keep track of overall response calls
  • Keep track of calls in company database
  • Auto invoice calls in database periodically throughout the business day
  • Correct meters when applicable
  • Invoice service calls that have not been automatically invoiced

Qualifications

  • High school diploma required; post secondary degree a plust
  • High level of communication and customer service skills – ability to communicate effectively with both external customers and technicians
  • Ability to concentrate on detailed work with outstanding organizational skills
  • Capacity to manage and deal with interruptions and change
  • Ability to carry out responsibilities and deal with stress or conflict
  • Valid driver’s license required

Benefits

  • Competitive compensation
  • Company incentives and promotions
  • Professional environment with opportunities to grow and advance based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

The Setup and Refurbishing Technicians are an integral role in the Service Department with Fraser.  They work as part of the Logistics Team to set up new devices for customers, rebuild used equipment and complete these tasks in a timely manner to ensure on-time delivery to customers.  Responsibilities include:

Responsibilities

  • Receive straight orders and remove all packing material, install various options, add toner and developer
  • Test and adjust equipment to obtain best copy quality and troubleshoot to correct problems when necessary
  • Complete required paperwork and prepare equipment for delivery to customers
  • Disassemble and rebuild used multifunction devices to manufacturers specifications on an as needed basis to restock parts inventory
  • Thoroughly test all equipment, check over and clear each component and replace any worn parts
  • Receive equipment which customers “carry in” for service

Qualifications

  • High school diploma required; technical school or military electronic experience preferred
  • Good written and verbal communication skills
  • Mechanical and electrical aptitude
  • Ability to work in a fast-paced environment
  • Ability to lift, push, pull up to 30 lbs frequently and up to 50 lbs occasionally

Benefits

  • Competitive compensation
  • Company incentives and promotions
  • Professional environment with opportunities to grow and advance based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

Fraser Advanced Information Systems Contract Billing Specialists are an integral part of our Customer Experience.  They are responsible for maintenance contract billing, meter collection, maintain contract billing throughout the month within parameters set forth by the contracts department and complete all contract billing following month-end procedures.

Responsibilities

  • Meter collections
  • Entering M/A contracts
  • Utilizing software tools for meter collection
  • Meter billing
  • Month-end procedures
  • Meter integrity
  • Understand contract profitability
  • Sales support and reporting
  • Correct invoice/meter discrepancies
  • Drive the automation of meter collection
  • Promote the use of our automation tools

Qualifications

  • Associates or bachelor’s degree in business administration or related field preferred
  • Three (3)+ years experience in related field such
  • Exceptional communication skills including listening and problem analysis
  • Pleasant and professional phone and email skills
  • Ability to follow a prescribed process
  • Accuracy when processing orders and double-checking work
  • Have sound judgement and ability to think on feet
  • Ability to work in a fast-paced environment
  • Follow-up on transactions until their completion
  • Ability to work the last week of the month always unless in the most extreme circumstances
  • Ability to sit for long periods of time
  • Ability to pull, life and push 30 pounds
  • Fast-paced, shared space, collaborative open office space environment
  • Minimal travel required, driver’s license required

Fraser offers:

  • Competitive compensation and salary
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match, and expense reimbursement

Learn More or Apply!

Fraser Advanced Information Systems Accounts Payable Specialists are integral to smooth business operations at the company.  This position is responsible for the operational success of the accounting department in a fast-paced, high volume environment.  We seek out highly motivated individuals who excel at teamwork, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills, talents, while growing professionally and personally with the company.

Responsibilities

  • Assist in collection calls, customer ERP issues and payment application research
  • Review customer issues and invoicing problems for ease of payment
  • Provide exceptional customer service and answer incoming calls and questions as they relate to payments
  • Go through equipment invoices for paid/commission purposes weekly
  • Understand the process of the monthly auto pay with credit cards and daily customer charges
  • Ability to enter the daily deposit and wired monies
  • Apply receivables to proper customer accounts and issue credits
  • Process invoices, verifying financial data for use in maintaining accounts payable records and providing other support as necessary to pay the obligations of the organization
  • Review invoices and requisitions for satisfactory payment approval
  • Maintain copies of vouchers, invoices or correspondence necessary for accounts payable files
  • Clarify questionable invoice items, prices or signatures
  • Obtain proper information and/or date regarding invoice payments
  • Ensure timely payments to ensure 100% discount utilization
  • Adhering to accounts payable database in a timely manner
  • Scanning information into the accounts payable database in a timely manner
  • Setting up of vendors for ACH payments
  • Responding to invoice and payment inquiries
  • Review the AR and AP process and eliminate unnecessary steps and work with other departments on procedure

Qualifications

  • Bachelor’s degree in Accounting; 1-3 years experience in both accounts receivable and payables
  • Experience with ACH payments, processing is strongly preferred
  • Excellent customer service to both internal employees and customers
  • Ability to research problems and find solutions in the best interest of customers and the company
  • Thrive in a fast-paced, high volume environment
  • Detail oriented with acute attention to details
  • Ability to work independently supported by a team

Fraser offers:

  • Competitive compensation and salary
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match, and expense reimbursement

Work Environment:  This position is located in an office environment; noise level in work environment is moderate.

Learn More or Apply!

Fraser Advanced Information Systems Unified Voice Installation Coordinators work hand-in-hand with the Unified Voice Sales Specialists and customers, taking raw data collected from customers and designing, programming and implementing Unified Voice solutions at customer sites.  A good work ethic and comprehension skills are key to this position where you are held accountable to the highest standards for the customer and Fraser.  The most important skill for this position is customer interaction, application design and solution implementation as these are the primary day-to-day activities.  You will be working in a fast-paced environment with the region’s leading business technology company.

Responsibilities

  • Complete customer site surveys to determine necessary Unified Voice connectivity and interfacing with ancillary products including paging, door box, fax, WiFi, etc.
  • Work with customers to collect data required for program site solution
  • Program customer cloud portal, provision hardware and prep for installation
  • Coordinate installation of cloud hardware, customer line porting and training onsite
  • Respond to occasional remote and onsite adds/changes and service requests
  • Share after hours email service requests and remedy coordination with customers
  • Other duties as assigned
  • Service clients in the Philadelphia, Harrisburg, Lehigh Valley and Berks County areas – heavy regional travel is required and travel is compensated

Qualifications

  • Three (3)+ years of experience in telephony application design, programming and installation
  • Working knowledge of legacy telephone and paging systems for the purpose of replacement and interconnectivity
  • Knowledge and understanding of ethernet data network technology and topology
  • Working knowledge of Windows Operating Systems and Microsoft Office applications
  • Ability to lift, push and pull up to 30 lbs.
  • Associates’ degree or higher education preferred
  • Customer service experience required
  • Valid driver’s license required

Fraser offers:

  • Competitive compensation and salary
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match, and expense reimbursement

Learn More or Apply!

Fraser Advanced Information Systems’ Unified Communication division, Smart Connect Unified Voice, is expanding our sales team to meet the growing demand for Unified Communications as a Service Solutions.  You will work closely with account executives to develop relationships and partner with businesses to find solutions that fit with the company’s expanding technology culture.  You will create and implement a unified communication technology road map – a plan tailored for each individual client that helps increase productivity and profitability while reducing downtime and service requests.

Responsibilities

  • Partner with account executives to conduct technology assessments
  • Conduct phone service demonstrations with potential clients
  • Attend networking events to build relationships and seek new opportunities
  • Identify customer pain points and communicate solutions
  • Recommend and deliver presentations of products and services
  • Overcome objections, close business and achieve sales targets
  • Prepare agreements
  • Maintain company CRM, pipeline and forecast
  • Travel to supporting offices in Philadelphia, Harrisburg, Lehigh Valley and Berks County areas

Qualifications

  • Strong client-facing skills and effective selling to executive, owner and/or decision makers with a consultative approach
  • Entrepreneurial spirit and goal-driven focus
  • Ability to work autonomously and demonstration excellent time management skills
  • Two (2) + years of sales experience in telephony is required
  • Willingness to travel
  • Bachelor’s degree
  • Valid driver’s license required
  • Ability to lift, push and pull 30 pounds

Fraser offers:

  • Competitive compensation plus unlimited commissions
  • Company paid trips, awards, incentives and promotion
  • Outstanding benefits package including expense reimbursement, medical, dental, vision life and disability insurances, paid vacation and holidays, 401k with company match and more
  • Professional sales environment with opportunities for advancement based on performance

Learn More or Apply!

Fraser Advanced Information Systems Large Install Service Engineers are an integral part of the Project Management Team.  They, along with the Project Management Team, are tasked with providing an outstanding customer experience in support of large device installations.

Responsibilities

  • Assist the delivery team with unloading the truck
  • Assist the delivery team with putting together any machine accessories including finishers, large capacity cassettes and trays, card readers and fax boards
  • Create and maintain a good rapport with customers resulting in only a positive customer experience for clients
  • Follow the direction of the onsite Project Manager
  • Provide feedback to the Project Manager if additions or changes need to be made to equipment
  • Create a positive and professional first impression and representation of Fraser including a neat, well-groomed appearance and clean automobile
  • Maintain certifications of equipment and attend classes when assigned to stay updated on product knowledge and troubleshooting skills
  • Always be prepared with laptop and phone to troubleshoot error codes and machine malfunctions that may occur during an installation
  • Utilize internal technical resources and manufacturer resources, hotlines, tech tips and bulletins
  • Assist in field-based off call load; training and vacation schedule and no installs are scheduled during that time
  • Punctuality and ability to work a full day at a customer location as well as being on time for all meetings and office events

Qualifications

  • High school diploma required; Technical school or military electronic experience preferred
  • Mechanical or electrical aptitude
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • High level of customer service focused on providing outstanding customer experiences
  • Lift, push, pull up to 30 pounds frequently and up to 50 pounds occasionally
  • Basic network knowledge
  • Ability to travel frequently in the local area – up to 75% of role is onsite with customers
  • Valid driver’s license is required

Fraser offers:

  • Competitive compensation and salary
  • Professional environment with opportunities for advancement based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package which includes medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match, and expense reimbursement

Learn More or Apply!

The Systems Engineer II is an integral part of our Managed IT Services group.  They are responsible for the installation, customization and support of document management solutions, business software and IT services offered by ImagEze, Inc., a wholly-independent subsidiary of Fraser Advanced Information Systems.  Solutions will encompass Microsoft technologies and software including SharePoint and Microsoft Server/Office, as well as network support services.  Data backup and remote network monitoring are critical for success in this role.

Responsibilities

  • Installation of hardware and software products at customer locations
  • Providing customer technical support for hardware and software products (incoming telephone calls to Global Support Center, e-mail questions/requests and on-site support)
  • Testing new product releases to identify and correct problems prior to release
  • Installation of server upgrades, releases and updates to existing customers
  • Supporting and/or participating in product demonstrations and pre-sales meetings
  • Assisting in the specs, preparation and presentation of proposals as required
  • Tracking and recording personal billable and non-billable work on a timely basis accurately
  • Participating in workshops, webinars and vendor shows to promote Managed IT Service offerings if needed
  • Obtain and maintain required technical certifications – this may require off-hours time for study and preparation
  • Assisting in the administration of Fraser Advanced Information Systems and ImagEze in-house systems and services as needed

Qualifications

  • Education – Bachelor of Science degree in IT or career-related technical certifications preferred
  • Experience – 3-5 years in a related position within the IT support field
  • Technical Skills:
    • Windows Server Network Administration (2003, 2008, 2012 SBS)
    • Active Directory – Installation, setup, configuration, troubleshooting, Exchange Server 2003/2007/2010
    • Domain Controller/Local Routing Functionality – Installation, setup, configuration, troubleshooting
    • IIS Administration – Website service troubleshooting and planning
    • TCP/IP Protocol – Subnetting, configuration, troubleshooting
    • Server Hardware and Software – Installation, setup and configuration
    • Problem resolution and analysis
    • Remote and on-site customer network support
    • Planning, migration, deployment and customization
    • Desktop/User Support (XP, Vista, Windows 7, 10)
    • SharePoint Services 2.0 | 3.0; SharePoint 2010 Server
    • ISA Server
    • SQL Server (2005, 2008, 2012 Express)
    • Backup software – Axcient and Barracuda
    • Microsoft Office Professional Suite – Word, Excel, PowerPoint, Access, Visio, Outlook
    • Test engineering
    • Testing hardware and software expertise – testing on all Windows Operating Systems
    • Familiarity with Windows installation procedures, file locations, registry properties
    • Creating test environments (laboratories, virtual and physical test hardware)
    • Network management and support – some knowledge of modems, routers, terrestrial/wireless services
  • Professional Skills:
    • Strong client-facing communication skills – both written and verbal – with a focus on customer services
    • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
    • Exercise sound judgement when evaluating situations, offering positive suggestions and making decisions
    • Respond to inquiries and/or complaints in a timely and professional manner
    • Work under pressure typically associated with this type of position
    • Professional appearance and presentation
    • Valid driver’s license

Benefits

  • Competitive compensation
  • Company incentives and promotions
  • Professional environment with opportunities to grow and advance based on performance
  • Outstanding training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

Fraser’s Vice President of Finance serves as a member of our Executive Leadership and is critical to the business’s success.  The Vice President of Finance provides executive level leadership for overall financial governance, accounting disciplines and human resources of the company.  The VP of Finance is responsible for reporting, planning, risk assessment, treasury duties and compliance functions of the organization in finance, accounting and human resources.  In addition, they play both the role of the business partner to the President and CEO, as well as the pragmatic strategist analyzing the best options to constantly move the organization toward its business goals.  This position will report directly to the President and CEO and take direction accordingly and drives the company towards its business goals.

Responsibilities

  • Ensure timely, accurate and complete reporting of the company’s financials according to GAAP Financial Planning to assist the CEO to steer the company towards its business goals and long-term visition
  • Monitor treasury relationships and on-line banking system and cash flow
  • Analyze, assess risk and offer alternatives to challenges and participate in problem solving
  • Hire, train, develop and coach personnel
  • Ensure compliance with applicable rules and regulations such as GAAP, PCI compliance, sales and use taxes, corporate taxes and credit and collections
  • Develop processes and procedures to ensure effective controls and alignment with Sarbanes-Oxley requirements
  • Develop processes and procedures for human resources in conjunction with the HR Generalist to remain in compliance with federal, state and local law
  • Analyze historical performance along with external data to identify strengths and weaknesses of the company to continuously move the organization forward
  • Assess and maintain appropriate levels of insurance to mitigate risk
  • Manage audits from federal, state, local and insurance authorities
  • Manage and oversight of payroll function and its integration between HR, accounting and benefits
  • Monitor human resource functions including recruiting, onboarding, benefit enrollment, SEC, COBRA and ERISA compliance

Qualifications

  • Bachelor’s degree in accouting, finance, business administration or similar – MBA or CPA preferred
  • Possess uncompromising morals, ethics and integrity and maintains confidentiality
  • Understanding of finance, accounting and human resources as a business language
  • Technically competent with understanding of legal, business, regulatory and compliance requirements
  • Intimately understand the industry, the business and the pulse of the organization and how each impacts the other segments of the business as a whole
  • Committed to the company’s mission and goals, upholding the vision of the President and CEO
  • Cultivates and lives the Core Values within the leadership and behind the President and CEO
  • Develops and coaches highly competent tam to support the company’s overall goals
  • Establishes loyalty to the organization and stakeholders and holds the same vision, purpose and goals as the President and CEO
  • Possesses ability to create and drive strategy by utilizing the One-Page Strategic Plan
  • Dynamic and abreast of our changing times and economy, politics and our industry
  • Ability to anticipate and stress test scenarios and translate their impacts on financial results
  • Cultivates relationships with third parties including vendors, suppliers, banks and the like
  • Negotiate contracts with vendors for fiscal responsibility as it relates to insurances, treasury, accounting, merchant services, benefits and payroll
  • Act as a consultant and advisor to colleagues on the lateral and to the President/CEO
  • Ability to keep accurate and organized records at all times
  • Travel as necessary and valid driver’s license

Benefits

  • Competitive compensation and salary
  • Professional environment
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match, and expense reimbursement

Click here to apply!

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

  • Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
  • Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
  • Conduct needs assessments to identify opportunities and pain points
  • Professionally present and demonstrate all product lines on a solutions-benefit basis
  • Perform fleet assessments and create reports and proposals for MPS opportunities
  • Educate and inform external and internal customers on program benefits
  • Perform post-sale follow-up and account management
  • Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
  • Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
  • Management of printer service contracts
  • Achieve monthly and yearly sales quota targets

Qualifications

  • 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
  • Work autonomously while demonstrating excellent time management skills with meticulous organization
  • Consultative selling skills
  • Strong client-facing skills specifically working with executives, owners and/or decision makers
  • Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
  • Valid driver’s license required

Benefits

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based on performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply

Fraser Advanced Information System’s Managed IT division, ImagEze, is expanding our sales team to meet the growing demand for total office technology solutions.  You will develop relationships and partner with businesses to find solutions that fit with the company’s technology culture.  You will create and implement a technology road map – a plan tailored for each individual client that helps increase productivity and profitability while reducing downtime and service requests.

Responsibilities

  • Contact businesses to identify qualified prospects and set appointments with decision makers
  • Prospect, identify new opportunities and conduct technology assessments
  • Attend networking events to build relationships and seek new opportunities
  • Identify customer pain points and communicate solutions
  • Schedule appointments with “C” level prospects
  • Recommend and deliver presentations of products and services
  • Overcome objections, close business and achieve sales targets
  • Prepare agreements
  • Maintain company CRM, pipeline and forecast

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills and effective selling to an executive, owner and/or decision maker with a consultative approach
  • Entrepreneurial spirit and goal-driven focus
  • Ability to work autonomously and demonstrate excellent time management skills
  • 2-5 years experience in B2B outside sales, preferably in IT services or business technology
  • Bachelor’s degree
  • Valid driver’s license required
  • Ability to lift, push, pull 30 pounds

Fraser offers:

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotion
  • Outstanding benefits package including expense reimbursement, medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
  • Professional sales environment with opportunities for advancement based on performance

Fraser helps many goal-oriented sales professionals reach and exceed their goals through industry-leading training, a fun work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what the next successful years in your sales career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Delivery Drivers/Installers are experienced professionals with demonstrated abilities to successfully deliver equipment in a timely and safe manner.  Having an excellent reputation for providing outstanding service after the sale, our drivers are responsible for working with the sales offices to ensure their delivery needs are met and customers are satisfied.  This position works out of our Regional Training and Logistics Center in Reading, PA.

Responsibilities

  • Write the manifest for the day’s run and see that supervisor and sales managers receive a copy
  • Responsible for equipment loaded on the truck and securing equipment safely with straps
  • Making decisions on best method of delivery and delivering equipment to the customer in a polite, courteous and professional manner that best represents Fraser
  • Install devices based on customer specifications and ensure the delivery process exceeds customer expectations
  • Complete paperwork accurately including serial numbers and copy counts and ensure paperwork is delivered to the correct people

Qualifications

  • Clean and valid driver’s license
  • Delivery and driving experience preferred
  • Ability to push/pull/lift 65 pounds frequently
  • Outstanding customer service skils
  • Exceptional problem solving skills and the ability to think on one’s feet
  • Technology savvy
  • Able to work well with set deadlines and time constraints

Fraser offers:

  • Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
  • Comprehensive training
  • Industry-experienced and tenured management
  • Long-term career opportunities
  • Opportunity to work within a positive team environment

Learn More or Apply

Field Service Engineers/t=Technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service, and customer interaction is primarily the day-to-day activity. You will be working in a fast-paced industry with the region’s leading business technology solutions firm. This is a great opportunity for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Responsibilities

  • Set up and installation of new equipment at client locations
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
  • Exhibits professional appearance and demeanor at all times
  • Maintains productive, professional relationship with all company personnel
  • Is positive and a contributing team member
  • Responsible for maintaining a “car stock” inventory

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Qualifications

  • Outstanding customer service skills
  • Ability to interact positively with customers on a daily basis
  • Stellar troubleshooting and time management skills
  • Experience with electronics and/or mechanical equipment repair
  • High school diploma required; Associates degree or STEM education preferred
  • Valid driver’s license

Fraser offers:

  • Comprehensive training
  • Competitive compensation package including salary and benefits
  • Industry experienced and tenured management
  • Long term career opportunities
  • Factory certifications
  • Opportunity to work within a positive team environment
  • Company vehicle
  • Surface PC for all service technicians

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 2-5 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory to achieve quota
  • Prospecting new clients through cold and warm lead generation.
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
  • Work with clients to identify and understand their objectives and align our products and services with those needs.
  • Develop strong relationships with clients and consistently deliver quality customer support.
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

  • Drive sales revenue and market share by managing a territory and developing new business to achieve quota
  • Prospecting new clients through cold and warm lead generation
  • Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
  • Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
  • Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

  • Demonstrated fearless cold calling, prospecting and closing of sales
  • Strong client-facing skills with a consultative approach
  • Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
  • 1-2 years experience in B2B outside sales
  • A valid driver’s license is required
  • Ability to lift, push and pull thirty pounds

Fraser offers

  • Competitive compensation salary plus unlimited commissions
  • Company paid trips, awards, incentives and promotions
  • Professional sales environment with opportunities for advancement based upon performance
  • Outstanding sales training program with industry leaders
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

  • Drive sales revenue and market share by cold calling and prospecting for new business
  • Research prospective clients
  • Setting Appointments for Account Executives
  • Prioritize and document prospects in a 30-60-90 day format and build a pipeline
  • Work with new clients to identify and understand their objectives
  • Develop strong talk track to increase qualified opportunities

Qualifications

  • Demonstrated fearless cold calling, prospecting and appointment setting skills
  • Entrepreneurial spirit and goal-driven focus
  • Ability to work autonomously and demonstrate excellent time management skills
  • High school diploma required; bachelor’s degree preferred
  • A valid driver’s license is required

Benefits

  • Competitive compensation salary plus unlimited commissions
  • Company incentives, awards and promotions
  • Professional services environment with opportunities for advancement based on performance
  • Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.

We welcome the opportunity to discuss what the next successful years in your career could look like at Fraser.

Learn More or Apply

CONTACT US TODAY TO LEARN MORE!

WHAT OUR CUSTOMERS ARE SAYING

As a marketing major fresh out of college in 2009, I never envisioned my career path leading me into sales. However, upon my first interview with Fraser, I was impressed with the overall vision of the company and liked the flexibility to be able to utilize my marketing knowledge, as well as not be stuck in an office all day. My career at Fraser has not only given me the tools to become a successful salesperson, but my experiences and training have also impacted me overall in my ability to quickly adapt to any situation, speak in public, think “outside the box,” and generally have shaped me into a true professional. While this is not the easiest career, the rewards are worth the hard work.
Amanda, Account Executive
Fraser is a fast pace high tech place to work. There has never been a monotonous or boring work day since I started here. With technology constantly changing, Fraser provides the training to stay on top, so that we can be one step ahead of the competition. The fun committee also breaks up the fast pace day to day work with special events such as ice cream days and cookouts to relax for a bit and mingle with coworkers. Fraser is an all around great place to work.
Brian, Field Service Engineer
Everyone is a team player, always helping out one another without questions or complaints. You really feel appreciated and like you’re an important part of the success of the company. The atmosphere is get the job done but have fun doing it. Work hard, play hard!
Amy, Customer Service – Contracts & Equipment Billing

Our Trusted Partners

Sharp-1
Canon
Lexmark-200x134
HP-logo
Vendor-Muratec