At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

• Competitive compensation, salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training programs with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

The Client Implementation Specialist is an important piece of our Smart Connect Team. They will engage with the customer after the sale of business technology. They will work with internal and external customers to organize the implementation of their new technology to make their transition as seamless as possible.

Duties and Responsibilities

• Work with account executives and logistics team to organize each small deal within the company
• Own and drive the communication between each department to ensure a seamless implementation
• Organize delivery, logistics, best training options, networking, setup and supply needs with the internal and external customer
• Stay up to date with new technology, training and the continuous improvement and advancements Fraser makes as a whole.
• Investigate and promote improved equipment, processes and methods while keeping the growth of the company and maximizing a cost savings at the forefront
• Serve as a backup in the event the project management team becomes inundated with large deals

Education, Experience & Skills

• HS diploma required; related bachelor's degree preferred
• Experience in a customer service role
• Basic knowledge of technology used in conjunction with our equipment including, but not limited to:
  • Microsoft Office
  • Adobe Creative Suite
  • Google G-Suite
  • Mac applications
• Exceptional customer support skills
• Capable of learning new technology applications quickly
• Ability to interact with customers and end-users on a daily basis in a professional manner
• Ability to push, pull or carry up to 30 lbs
• Office setting
• Valid driver's license

Benefits include:

• Competitive compensation along with awards, incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training programs with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

To apply, click here.

Salary Range: $75,000-$125,000/year

At Watchkeep, be a part of leading-edge service delivery initiatives. We first engage our customers using Artificial Intelligence-based contextual engines, providing timely and hyper applicable issue identification and resolution through our robotic process automation, streamlining the support experience from initial interaction all the way through escalation and resolution. 

Be a part of the team evaluating new technology solutions that enhance this central orchestration layer, extending the concept of robotic process automation and autonomous issue resolution further into the technology stack. At Watchkeep, we strive to deliver a fully integrated AI-enhanced service experience, from desktop and server troubleshooting, backup and recovery, to security incident identification and response.

The IT Service Desk Manager requires a deep understanding of IT support processes and operational efficiency with a proven track record of providing outstanding customer experiences. The Service Desk Manager's role is to manage and oversee all aspects of the service desk staff and ensure that our customers receive an exceptional customer experience. This role will work alongside the CEO to continuously develop automation that drives process efficiency and improves CX.

Responsibilities

• Manage AI, ML and RPA tech stack by utilizing no code/low code platforms and bot frameworks
• Develop, enhance and manage Service Level Agreements (SLAs) to establish request and problem resolution expectations and timeframes
• Identify, document and implement Service Desk Best Practices
• Manage prioritization and resolution of issues
• Monitor and report compliance with established SLAs
• Develop and maintain service KPIs within service desk software
• Develop a performance measurement framework and facilitate a feedback system to team members on issues such as customer experience, communication and technical skills
• Partner with sales, service and support personnel to strategically support accounts
• Create and maintain key indicators of the department's services for problem and change activities
• Manage the Service Team
  • Recruit through social media and networking to develop a team
  • Manage team KPIs and accountability
  • Support and coach team members and complete annual written reviews
  • Training and development for the team through internal and external training
  • Implement and oversee corrective actions and action plans for non-performance or behavior not in line with company expectations
  • Perform QSRs on team member service calls
• Improve usage of Service Desk resources and provide daily guidance to increase the productivity of the team
• Establish and maintain a customer-first service culture
• Participate in the on-call incident management rotation
• Develop and manage onboarding implementation process and handoff to the CSM team
• Perform client follow-up to verify final resolution and determine satisfaction levels
• Ensure all phases of Service Desk work are properly coordinated, monitored, logged, tracked and resolved appropriately
• Regional travel up to 50%; a valid driver's license required

Qualifications

• Minimum Associate's Degree in an applied technology area such as information systems or computer science
• Minimum of five (5) years experience in a Service Desk/Support Desk or other IT Services role
• Supervisory or team management experience required
• Extensive experience with Service Desk software, preferably ConnectWise
• Experience leading a team and directing their workflow functions is required
• Experience with server and/or desktop virtualization
• Experience with cloud migration and cloud orchestration services/tools

Skills

• Ability to prioritize tasks and display excellent time management skills
• Familiar with a variety of field concepts, practices and procedures, including ITIL methodologies
  • ITIL certification or other industry-standard accreditation is a plus
• Ability to thrive in a fast-paced, multi-tasked environment
• Good communication skills, both written and verbal
• Adaptability and ability to shift gears quickly
• Ability to lift, push, pull up to 30 lbs; sitting for more than 60% of the day

Fraser offers

• Competitive compensation
• Company incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package that includes medical, dental, vision, life and disability insurances, vacation, paid holidays, 401K with company match and expense reimbursement

We welcome the opportunity to discuss your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems has been named as a PA Best Places to Work for 2020. This is a prestigious honor only presented to 30 medium-sized companies in the state. 

The Triage Engineer is responsible for ticket flow, reporting, process management and all inbound user service requests. Using technical and operating system knowledge, the Triage Engineer will problem-solve with the highest level of customer support and service. This position is responsible for communicating directly with Fraser and ImagEze customers that are requesting service regarding issues via phone and email, will assign tickets to the appropriate resources and managing the escalation and ticket life cycle.

Responsibilities

• Route incoming and existing tickets to the appropriate service group and geographic region
• Escalate service requests that cannot be scheduled within agreed service levels
• Escalate requests to other team members as necessary
• Report the utilization of IT support resources and successful completion of service requests to the Service Desk Manager
• Be the point of contact for customers for all types of service requests
• Schedule internal and field technical resources
• Communicate with customers, keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Follow up with customers to identify areas of improvement
• Provide customer feedback to the appropriate internal teams
• Monitor open service tickets to ensure the team is meeting customer service level agreements
• Improve customer service, perception and satisfaction with fast turnaround of customer requests
• Ability to work in a team and communicate effectively
• Improve usage and increase productivity of IT support resources by analyzing current and new processes
• Responsible for entering time and expenses as they occur
• Enter all work as service tickets into computer system
• Establish best practices through the entire technical support process

Qualifications

• BS degree in Information Technology or career-related technical certifications required
• Technical computer and operating system knowledge, including network and server administration
• Understanding of support tools, techniques and how technology is used to provide IT services including SLAs, Connectwise, Kaseya, etc.
• Technical awareness; ability to match resources to technical issues apporpriately
• Service awareness of all organization's key IT services for which support is being provided
• Strong client-facing communication skills, both written and verbal
• Excellent customer service skills and professionalism with both internal and external customers
• Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
• Exercise sound judgment when evaluating situations, when offering positive suggestions and when making decisions
• Respond to inquiries and/or complaints in a timely and professional manner
• Work under pressure typically associated with this type of position
• Ability to follow up and close the loop with both internal and external customers
• Professional appearance and presentation

Fraser offers

• Competitive compensation
• Company incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package that includes medical, dental, vision, life and disability insurances, vacation, paid holidays, 401K with company match and expense reimbursement

 We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems has been named as a PA Best Places to Work for 2020. This is a prestigious honor only presented to 30 medium-sized companies in the state. 

Managed Services New Business Development Specialists are sales professionals who are eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Development Specialists help area businesses be successful by navigating the Internet of Things, developing technology roadmaps, capitalizing on the Global Support Center and utilizing the Fraser Smart Tool Set.™

Responsibilities

• Apply relationship-building and appointment setting skills and knowledge as they relate to the sales of office equipment technology in order to achieve 100% of the assigned budget/quota.
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline.
• Develop lists of qualified prospects that will be continuously updated. 
• Add new prospects by dedicating 90% of your time to cold calling, prospecting, telemarketing, networking, etc.
• Complete the closable prospect list/forecast.
• Complete other business and prospect lists as requested by the sales manager.
• Participate in and be a contributing member of the sales team while upholding the company's mission statement.
• Develop expertise, skills and knowledge by attending ongoing training classes when scheduled and exhibit a commitment to learning new products and knowledge.
• Prepare and discuss the weekly business forecast, the 30-60-90 day prospect list, professional goals and concerns at scheduled one-on-one meetings with the sales manager.
• Set appointments with decision-makers for a scheduled field time with the sales manager.
• Elevate any individual or team concern to the sales manager.
• Maintain a positive, business-like demeanor and appearance at all times.

Qualifications

• Bachelor's degree or  related job experience
• Previous sales experience in a B2B setting is preferred.
• The ability to create prospect interest
• Exceptional communication skills including listening, analysis and presentations
• Expertise in math and analytical skills
• Ability to be a self-starter, self-motivator and deal well with rejection
• Be competitive
• Ability to lift up to 20 pounds; perform climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pulling, pushing, lifting and grasping as it relates to job tasks.
• Work in an office setting, with some remote work and onsite at client locations.
• Frequent travel ~65% local travel. Must have a valid driver's license.

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company-paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

Billing Specialists are an important part of the outstanding customer experience with Fraser.  They provide world-class customer interactions with all of our clients with regard to meter collections and contract billing.

Duties and Responsibilities:

• Meter Collection
• Entering M/A contracts
• Utilizing software tools for meter collection
• Meter billing
• Month end
• Meter integrity
• Understand contract profitability
• Sales support & reporting
• Correct invoice/meter discrepancies
• Drive the automation of meter collections
• Promote the use of our automation tools including our Smart Connect Tool

Qualifications

• Associates' or Bachelor's degree in business administration or related field preferred
• Three (3)+ years experience in related field
• Exceptional communication skills including listening and problem analysis
• Pleasant and professional phone and email skills
• Ability to follow a prescribed process
• Accuracy when processing orders and double-checking work
• Sound judgment and ability to think on one's feet
• Ability to work in a fast-paced environment
• Follow up on transactions until their completion
• Ability to work the last week of the month always unless in the most extreme circumstances

Physical Demands & Work Environment

• Ability to sit for long periods of time
• Ability to push, pull up to 30 lbs.
• Fast-paced, shard space, collaborative open office environment
• Minimal travel; valid driver's license for business travel

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

Contract and Sales Order Admins are an important part of the outstanding customer experience with Fraser. They are responsible for handling sales orders from initial placement by the sales tea through the administrative process to finalization and funding. They create maintenance contracts in our ERP system, E-Automate and update them as necessary throughout the term of the contract.

Duties and Responsibilities:

• Process upgrade/buyout requests and lease applications
• Support and process lease orders upon approval
• Review incoming sales orders to ensure compliance, that all documentation is adequate and prepare documents for funding
• Review blended rates and promotions against commission worksheet
• Build and bill sales orders and build contracts in ERP system (E-Automate)
• Oversee and process lease returns including insurance certificates for leased transactions
• Vendor relationships and lease negotiations
• Audit and analyze contracts including adjustments to pricing based on volume
• Meter collection and billing
• Resolve customer issues in a timely manner
• Collaborate on improving processes and reducing inefficiencies
• Support Director of Operations in process improvement

Qualifications

• Bachelor's degree in business administration or related field preferred
• Three (3)+ years experience in a related field
• High attention to detail and meticulously organized
• Exceptional written and verbal communication skills to provide outstanding customer experiences
• Proficient in Microsoft Office 365 including Word, Excel, PowerPoint and Outlook
• Negotiation skills

Physical Demands & Work Environment

• Ability to sit for long periods of time
• Ability to push, pull up to 30 lbs.
• Fast-paced, shard space, collaborative open office environment
• Minimal travel; valid driver's license for business travel

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

The Help Desk Engineer I is an integral part of our Managed IT Services group.  They are responsible for the remote support of client business software, desktop hardware systems and IT services offered by ImagEze, Inc. Solutions will include Microsoft operating system and desktop application packages, network support services, backup and recovery services.  ImagEze is a wholly independent subsidiary of Fraser Advanced Information Systems.

Responsibilities

• Providing customer technical support for hardware and software products (incoming phone calls, email questions/requests)
• Providing timely and professional remote assistance
• Installation of software upgrades, releases and updates to existing customers
• Tracking and recording personal billable and non-billable work on a timely basis accurately
• Obtain and maintain required technical certifications – this may require off-hours time for study and preparation

Qualifications

• Education – Bachelor of Science degree in IT or career-related technical certifications preferred
• Experience – 1-3 years in a related position within the IT support field
• Technical Skills:
  
  • Active Directory – General understanding of configuration and troubleshooting
  • TCP/IP Protocol - IP addressing, configuration and troubleshooting
  • Server Hardware and Software – basic understanding and effective troubleshooting of Server 2012, 2016 and 2019
  • General problem resolution and analysis
  • Remote and on-site customer network support
  • Desktop/User Support (Windows 7, 10)
  • Backup software
  • Familiarity with Windows installation procedures, file locations, registry properties
  • Network management and support – some knowledge of switches, routers and firewalls
• Professional Skills:
  • Strong client-facing communication skills – both written and verbal
  • Excellent customer service skills and professionalism
  • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
  • Exercise sound judgment when evaluating situations, offering positive suggestions and making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Valid driver’s license

• Competitive salary
• Company incentives and promotions
• Professional environment with opportunities to grow and advance based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

The Systems Engineer III is an integral part of our Managed IT Services group.  They serve as the senior technical staff member for the ImagEze project and systems engineering group, as well as a technical expert for customer-facing solutions. Provide mentorship and guidance to junior team members and act as a direct representative of the Director of Managed Services. This position also works with customers to achieve their business technology goals through engineering excellence and professionalism.

Responsibilities

• Documenting designs and policies associated with system infrastructure
• Working with network infrastructure (routers, switches, etc.) including WAN operations, firewall and wireless technologies
• Serve as Project Lead for customer- facing projects
• Mentoring junior team members as appropriate
• Working in the field at several locations per day

Qualifications

• Education:
  
  • BS/BA in computer science, engineering or relevant field; MS/MA preferred
  • Professional certification (e.g. CCNP, CCDP)
• Experience:
  
  • Minimum 7 years of experience in Information Technology or related field
  • Experience in analysis, implementation and evaluation of IT systems and their specifications
  • Experience with ticketing/monitoring software (ConnectWise, Kaseya)
• General Skills:
  • Sound understanding of computer systems (hardware/software), networks, etc.
  • Excellent organizational and leadership skills
  • Outstanding communication abilities
  • Excellent interpersonal skills and able to work as a productive member of a team
  • Ability to coordinate multiple tasks simultaneously
  • Demonstrated capability to achieve results under pressure
  • Manages time efficiently and according to priorities
  • Effectively achieve project-related results

• Technical Skills:
  
  • Supporting and architecting a Windows 2012/2016 infrastructure including Active Directory, DNS, WINS, DHCP, File/Print, IIS, RADIUS, WSUS and terminal services (Citrix)
  • Maintaining and designing an Exchange, SQL WSS/MOSS, SharePoint environment and other big iron Microsoft services
  • Implementing unfamiliar/new technologies from third parties
  • Spam filtering either through a SaaS solution or other means
  • Backup and recovery of systems via third-party or native tools, including archiving to media such as tape, disk or cloud
  • Troubleshooting network issues from a server/desktop perspective
  • Exchange 201/2013/Exchange Online Office 365, including implementation and support of a highly available messaging infrastructure

• Professional Skills:
  • Professional appearance and presentation
  • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
  • Exercising sound judgment when evaluating situations, offering positive suggestions and making decisions
  • Maintaining acceptable attendance and punctuality standards
  • Maintaining quality and quantity work standards
  • Responding to inquiries and/or complaints in a timely and professional manner

Benefits

• Competitive compensation
• Company incentives and promotions
• Professional environment with opportunities to grow and advance based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

The Set-Up and Refurbishing Technician works with the Logistics Team to set up new devices, refurbish used equipment and thoroughly test all functions to ensure there are no issues.

Duties and Responsibilities:

• Receive straight orders and remove all packing materials, install various options, add toner and developer
• Test and adjust equipment to obtain the best copy quality
• Troubleshoot and correct problems when necessary
• Complete required paperwork and prepare equipment for delivery to customers
• Disassemble and rebuild used multifunction equipment to manufacturers' specifications on an as-needed basis to restock parts inventory
• Thoroughly test all equipment, check over and clear each component and replace any worn parts
• Receive equipment that customers carry in for service

Qualifications

• Outstanding written and verbal communication skills
• Technical school or military electronic experience preferred
• Mechanical and electrical aptitude
• Ability to lift, push, pull up to 30 pounds frequently and occasionally 50 pounds
• Ability to work well under pressure

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to Work is a very prestigious honor presented to only a small group of companies across the state. We are honored to be part of such an impressive list.

The Production Specialist is directly responsible for selling the full portfolio of production solutions. Their responsibility is to work cohesively with sales managers and account executives to sell to current customers as well as find new opportunities. They are to provide expert industry experience, allowing them to bring value to business owners in this unique and growing area of business.

Duties and Responsibilities:

• Expand the production portfolio through the development of a targeted customer strategy that includes customer segmentation, customer awareness activities and establishing customer relationships.
• Educate current accounts and work in tandem with sales managers and account executives to gain credibility and consideration to further the sale.
• Prepare and present benchmark demonstrations, proposals and value propositions within accounts, utilizing product and/or technical resources as needed.
• Develop strategies to gain new opportunities including reference selling.
• Maintain records of all account activity within provided sales database and CRM tool. Serve as the first line of contact with clients in the creation and maintenance of accurate paperwork on each sale.

Qualifications

• Minimum five (5) years of business to business sales experience
• Minimum two (2) years in Digital Production Print and Solutions sales experience
• 4-year college degree or equivalent experience in a related field
• Self-driven, energetic, confident personality with the ability to manage and prioritize multiple diverse priorities
• Proven computer skills and advanced proficiency in Excel, Word, PowerPoint and Microsoft Outlook
• Excellent written and oral communication skills
• Laser focus on customer service
• Ability to have a flexible work schedule
• Ability to push, pull up to 25 pounds
• Valid driver's license as 75% regional area travel is required

Fraser offers

• Competitive salary and benefits
• Company awards, incentives and promotions
• Professional environment with opportunities for advancement based upon performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match

Learn More or Apply

The Systems Engineer II is an integral part of our Managed IT Services group.  They are responsible for the installation, customization and support of document management solutions, business software and IT services offered by ImagEze, Inc., a wholly-independent subsidiary of Fraser Advanced Information Systems.  Solutions will encompass Microsoft technologies and software including SharePoint and Microsoft Server/Office, as well as network support services.  Data backup and remote network monitoring are critical for success in this role.

Responsibilities

• Installation of hardware and software products at customer locations
• Providing customer technical support for hardware and software products (incoming telephone calls to Global Support Center, e-mail questions/requests and on-site support)
• Testing new product releases to identify and correct problems prior to release
• Installation of server upgrades, releases and updates to existing customers
• Supporting and/or participating in product demonstrations and pre-sales meetings
• Assisting in the specs, preparation and presentation of proposals as required
• Tracking and recording personal billable and non-billable work on a timely basis accurately
• Participating in workshops, webinars and vendor shows to promote Managed IT Service offerings if needed
• Obtain and maintain required technical certifications – this may require off-hours time for study and preparation
• Assisting in the administration of Fraser Advanced Information Systems and ImagEze in-house systems and services as needed

Qualifications

• Education – Bachelor of Science degree in IT or career-related technical certifications preferred
• Experience – 3-5 years in a related position within the IT support field
• Technical Skills:
  • Windows Server Network Administration (2003, 2008, 2012 SBS)
  • Active Directory – Installation, setup, configuration, troubleshooting, Exchange Server 2003/2007/2010
  • Domain Controller/Local Routing Functionality – Installation, setup, configuration, troubleshooting
  • IIS Administration – Website service troubleshooting and planning
  • TCP/IP Protocol – Subnetting, configuration, troubleshooting
  • Server Hardware and Software – Installation, setup and configuration
  • Problem resolution and analysis
  • Remote and on-site customer network support
  • Planning, migration, deployment and customization
  • Desktop/User Support (XP, Vista, Windows 7, 10)
  • SharePoint Services 2.0 | 3.0; SharePoint 2010 Server
  • ISA Server
  • SQL Server (2005, 2008, 2012 Express)
  • Backup software – Axcient and Barracuda
  • Microsoft Office Professional Suite – Word, Excel, PowerPoint, Access, Visio, Outlook
  • Test engineering
  • Testing hardware and software expertise – testing on all Windows Operating Systems
  • Familiarity with Windows installation procedures, file locations, registry properties
  • Creating test environments (laboratories, virtual and physical test hardware)
  • Network management and support – some knowledge of modems, routers, terrestrial/wireless services
• Professional Skills:
  • Strong client-facing communication skills – both written and verbal – with a focus on customer services
  • Effectively and efficiently carry out written and verbal job-related instructions with or without supervision
  • Exercise sound judgement when evaluating situations, offering positive suggestions and making decisions
  • Respond to inquiries and/or complaints in a timely and professional manner
  • Work under pressure typically associated with this type of position
  • Professional appearance and presentation
  • Valid driver’s license

Benefits

• Competitive compensation
• Company incentives and promotions
• Professional environment with opportunities to grow and advance based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Click here to apply!

At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee; it is the lifeline of the company – to provide a superior customer experience.

We are seeking out highly motivated individuals who excel in fast-paced team environments, are devoted to a positive customer experience, have an entrepreneurial spirit and a passion for technology, collaboration and create problem solving.  Interns actively contribute to meaningful projects and work closely with a mentor and team.

We have internship opportunities in sales, information technology, business administration and accounting areas.  We are also open to providing internship experiences in other fields such as logistics and service technician work.

Responsibilities

• Paid internship
• Flexible schedule for students
• Work on increasingly challenging and engaging real-world projects
• Outstanding training with industry leaders
• Gain valuable industry knowledge
• Attend meetings, events and other networking opportunities
• Professional environment with opportunities for advancement based on performance

Learn More or Apply!

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

• Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
• Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
• Conduct needs assessments to identify opportunities and pain points
• Professionally present and demonstrate all product lines on a solutions-benefit basis
• Perform fleet assessments and create reports and proposals for MPS opportunities
• Educate and inform external and internal customers on program benefits
• Perform post-sale follow-up and account management
• Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
• Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
• Management of printer service contracts
• Achieve monthly and yearly sales quota targets

Qualifications

• 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
• Work autonomously while demonstrating excellent time management skills with meticulous organization
• Consultative selling skills
• Strong client-facing skills specifically working with executives, owners and/or decision makers
• Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
• Valid driver’s license required

Benefits

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based on performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply

Fraser Advanced Information Systems Delivery Drivers/Installers are experienced professionals with demonstrated abilities to successfully deliver equipment in a timely and safe manner.  Having an excellent reputation for providing outstanding service after the sale, our drivers are responsible for working with the sales offices to ensure their delivery needs are met and customers are satisfied.  This position works out of our Regional Training and Logistics Center in Reading, PA.

Responsibilities

• Write the manifest for the day’s run and see that supervisor and sales managers receive a copy
• Responsible for equipment loaded on the truck and securing equipment safely with straps
• Making decisions on best method of delivery and delivering equipment to the customer in a polite, courteous and professional manner that best represents Fraser
• Install devices based on customer specifications and ensure the delivery process exceeds customer expectations
• Complete paperwork accurately including serial numbers and copy counts and ensure paperwork is delivered to the correct people

Qualifications

• Clean and valid driver’s license
• Delivery and driving experience preferred
• Ability to push/pull/lift 65 pounds frequently
• Outstanding customer service skils
• Exceptional problem solving skills and the ability to think on one’s feet
• Technology savvy
• Able to work well with set deadlines and time constraints

Fraser offers:

• Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive training
• Industry-experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Field Service Engineers/t=Technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service, and customer interaction is primarily the day-to-day activity. You will be working in a fast-paced industry with the region’s leading business technology solutions firm. This is a great opportunity for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Qualifications

• Outstanding customer service skills
• Ability to interact positively with customers on a daily basis
• Stellar troubleshooting and time management skills
• Experience with electronics and/or mechanical equipment repair
• High school diploma required; Associates degree or STEM education preferred
• Valid driver’s license

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 2-5 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 2-5 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 2-5 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Lexmark and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills with a consultative approach
• Strong entrepreneurial spirit and goal-driven focus with the ability to work autonomously and manage time wisely
• 1-2 years experience in B2B outside sales
• A valid driver’s license is required
• Ability to lift, push and pull thirty pounds

Fraser offers

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based upon performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what your next successful years in your career could look like here at Fraser.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Qualifications

• Demonstrated fearless cold calling, prospecting and appointment setting skills
• Entrepreneurial spirit and goal-driven focus
• Ability to work autonomously and demonstrate excellent time management skills
• High school diploma required; bachelor’s degree preferred
• A valid driver’s license is required

Benefits

• Competitive compensation salary plus unlimited commissions
• Company incentives, awards and promotions
• Professional services environment with opportunities for advancement based on performance
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match and expense reimbursement

Fraser helps many goal-oriented sales professionals achieve and surpass their ambitions through industry-leading training, a fun, collegial work environment and a very rewarding compensation program.

We welcome the opportunity to discuss what the next successful years in your career could look like at Fraser.

Learn More or Apply