At Fraser Advanced Information Systems, our company-wide commitment to excellence is above all.  Our commitment is more than just a written guarantee, it’s the lifeline of the company – to provide superior customer satisfaction.

We are seeking out highly motivated individuals who excel in a team environment, are devoted to customer satisfaction, have an entrepreneurial spirit and want to share their skills and talents, while growing professionally and personally with the company.

We believe in not only service after the sale, but to exceed in every level in the relationship building process.  Our 170-plus member team commits to the same goal for the customer.

Whether in sales, service, technology or administration, all of our team members help area businesses by successfully navigating the Internet of Things in the digital transformation of business as they work towards a Smart Office.  This includes the creation of a technology roadmap, capitalizing on our Global Support Center and utilizing Fraser’s Smart Tool Set­™.

Benefits include:

• Competitive compensation, salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional environment with opportunities for advancement based on performance
• Outstanding training programs with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, vacation, paid holidays, 401k with company match, telemedicine program and expense reimbursement

Fraser helps many goal-oriented professionals achieve and surpass their targets through industry-leading training, a fun work environment and a very rewarding compensation program.  Customer commitment is evidence in Fraser’s Net Promoter Score of 91.7, showing our customers’ satisfaction in our products and services, well above industry and national averages.  With 1.1 billion prints managed annuall, Fraser employees constantly strive for excellence and have a passion for success.

To apply, click here.

Fraser Advanced Information System’s Warehouse Manager is responsible for receiving and processing of hardware orders as well as the overall supervision of the warehouse.

Responsibilities

• Review, analyze and assign serial numbers, where applicable, to each hardware order
• Assign or update order status in e-Automate to move through the process
• Working with sales administration teams for scheduling of equipment deliveries
• Working directly with purchasing on ETA’s for out of stock items
• Unloading and confirming hardware shipping manifests from various vendors to ensure proper inventory prior to receiving
• Utilizing e-Automate to receive hardware orders for either stock or outstanding orders
• Document and start claim process with purchasing or trucking company on any variances of manifests or shipping damages
• Complete return authorization for shipping damaged returns and equipment returns
• Remove equipment from respective locations and prepare them for set-up team
• Complete annual reviews for direct reports
• Discuss and document any issues for direct reports
• Coach and mentor direct reports
• Assist with all hardware inventory
• Assist with large install deliveries when needed
• Schedule the return of all leased machines in accordance with deadlines
• Process inter-territorial orders for both inbound and outbound orders

Qualifications

• Outstanding communications skills, both written and verbal
• Aptitude for mechanical and electrical applications
• Ability to work effectively under time-constrained schedules
• Ability to prioritize competing schedules
• Forklift operation skills preferred, but training is available
• Management of direct reports and supervisory experience preferred
• Ability to lift, push, pull up to 50 pounds frequently/up to 75 pounds occasionally
• Valid driver’s license required

Fraser offers:

• Competitive compensation salary
• Outstanding benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, paid time off, 401k with company match and more
• Professional environment with opportunities for advancement based on performance

Fraser helps many goal-oriented sales professionals reach and exceed their goals through industry-leading training, a fun work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what the next successful years in your sales career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems’ Managed Print Services (MPS) Specialists are experienced professionals with demonstrated ability to successfully grow current accounts and gain market share.  Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, MPS Specialists help area businesses in their success by providing solutions to gain control of processes and costs, automate steps, boost productivity and improve document security and environmental sustainability.  We are looking for regional players in the Reading, Philadelphia and Harrisburg areas.

Responsibilities

• Build and manage account plans with Account Executives and Sales Managers to expand our MPS market share
• Integrate with sales team for lead generation as well as quarterly business reviews for cross sales
• Conduct needs assessments to identify opportunities and pain points
• Professionally present and demonstrate all product lines on a solutions-benefit basis
• Perform fleet assessments and create reports and proposals for MPS opportunities
• Educate and inform external and internal customers on program benefits
• Perform post-sale follow-up and account management
• Apply knowledge of the document workflow, MPS industry, including changes, new developments and competition
• Understand all parts of the sales cycle with special emphasis on consultative selling and closing business
• Management of printer service contracts
• Achieve monthly and yearly sales quota targets

Qualifications

• 3+ years of business-to-business solutions sales or project management experience – office technology industry experience preferred
• Work autonomously while demonstrating excellent time management skills with meticulous organization
• Consultative selling skills
• Strong client-facing skills specifically working with executives, owners and/or decision makers
• Excellent verbal and written communication skills as well as strong computer literacy including Microsoft Office and Sales Activity Management Systems
• Valid driver’s license required

Benefits

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotions
• Professional sales environment with opportunities for advancement based on performance
• Outstanding sales training program with industry leaders
• Comprehensive benefits package including medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and expense reimbursement.

Learn More or Apply

Fraser Advanced Information System’s Managed IT division, ImagEze, is expanding our sales team to meet the growing demand for total office technology solutions.  You will develop relationships and partner with businesses to find solutions that fit with the company’s technology culture.  You will create and implement a technology road map – a plan tailored for each individual client that helps increase productivity and profitability while reducing downtime and service requests.

Responsibilities

• Contact businesses to identify qualified prospects and set appointments with decision makers
• Prospect, identify new opportunities and conduct technology assessments
• Attend networking events to build relationships and seek new opportunities
• Identify customer pain points and communicate solutions
• Schedule appointments with “C” level prospects
• Recommend and deliver presentations of products and services
• Overcome objections, close business and achieve sales targets
• Prepare agreements
• Maintain company CRM, pipeline and forecast

Qualifications

• Demonstrated fearless cold calling, prospecting and closing of sales
• Strong client-facing skills and effective selling to an executive, owner and/or decision maker with a consultative approach
• Entrepreneurial spirit and goal-driven focus
• Ability to work autonomously and demonstrate excellent time management skills
• 2-5 years experience in B2B outside sales, preferably in IT services or business technology
• Bachelor’s degree
• Valid driver’s license required
• Ability to lift, push, pull 30 pounds

Fraser offers:

• Competitive compensation salary plus unlimited commissions
• Company paid trips, awards, incentives and promotion
• Outstanding benefits package including expense reimbursement, medical, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Professional sales environment with opportunities for advancement based on performance

Fraser helps many goal-oriented sales professionals reach and exceed their goals through industry-leading training, a fun work environment and a very rewarding compensation program.  We welcome the opportunity to discuss what the next successful years in your sales career could look like here at Fraser.

Learn More or Apply

Fraser Advanced Information Systems Client Solutions Manager focuses on client success, implementation, consulting and support by building and expanding client relationships and identifying opportunity to grow client accounts.  The Client Solutions Manager is aligned with internal departments to market to existing clients, drive product roadmap by cross-selling and upselling with a retention focus and measure and forecast around key metrics with company and department objectives.

Responsibilities

• Optimize the client life cycle by actively supervising client accounts and ensuring continuous client service and growth
• Establish revenue generating plan through new and incremental opportunities
• Develop plans and strategies as per client’s marketing direction for gaining consumer-centric view in strategic thinking
• Establish and maintain client relationships including client communication, report delivery, project management and strategy development
• Identify and determine current accounts’ organic growth areas and capitalize on opportunities
• Coordinate with cross-functional internal and external teams to implement and delivery on client commitments
• Influence future lifetime value through issue resolution, client satisfaction and overall Net Promoter Scores (NPS)
• Prepare and present business reviews quarterly or annually
• Oversee and maintain terms and validity of contracts

Major Areas of Accountability

• Client success – relationship management, client expansion/cross-sell, retention, renewals and referrals
• Client support – client advocacy, issue resolution and support satisfaction
• Client implementation – client onboarding, implementation of new features and products
• Client consulting – client expansion, retention, renewals and referrals

Qualifications

• Four (4)+ years experience in account management/project management/sales
• Ability to manage, influence through persuasion, negotiation and consensus building
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills
• Team player able to effectively interact with colleagues and business partners across the company
• Relevant bachelor’s degree preferred in business or technology

Fraser offers:

• Competitive compensation and salary
• Professional environment with opportunities for advancement based on performance
• Outstanding training program with industry leaders
• Comprehensive benefits package which includes medical, dental, vision, life and disability insurances, paid vacation, paid holidays, 401k with company match, and expense reimbursement

Learn More or Apply

Fraser Advanced Information Systems Delivery Drivers/Installers are experienced professionals with demonstrated abilities to successfully deliver equipment in a timely and safe manner.  Having an excellent reputation for providing outstanding service after the sale, our drivers are responsible for working with the sales offices to ensure their delivery needs are met and customers are satisfied.  This position works out of our Regional Training and Logistics Center in Reading, PA.

Responsibilities

• Write the manifest for the day’s run and see that supervisor and sales managers receive a copy
• Responsible for equipment loaded on the truck and securing equipment safely with straps
• Making decisions on best method of delivery and delivering equipment to the customer in a polite, courteous and professional manner that best represents Fraser
• Install devices based on customer specifications and ensure the delivery process exceeds customer expectations
• Complete paperwork accurately including serial numbers and copy counts and ensure paperwork is delivered to the correct people

Qualifications

• Clean and valid driver’s license
• Delivery and driving experience preferred
• Ability to push/pull/lift 65 pounds frequently
• Outstanding customer service skils
• Exceptional problem solving skills and the ability to think on one’s feet
• Technology savvy
• Able to work well with set deadlines and time constraints

Fraser offers:

• Competitive compensation and benefits package including medial, dental, vision, life and disability insurances, vacation, paid holidays, 401k with company match and more
• Comprehensive training
• Industry-experienced and tenured management
• Long-term career opportunities
• Opportunity to work within a positive team environment

Learn More or Apply

Field Service Engineers/t=Technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service, and customer interaction is primarily the day-to-day activity. You will be working in a fast-paced industry with the region’s leading business technology solutions firm. This is a great opportunity for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Responsibilities

• Set up and installation of new equipment at client locations
• Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment
• Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
• Exhibits professional appearance and demeanor at all times
• Maintains productive, professional relationship with all company personnel
• Is positive and a contributing team member
• Responsible for maintaining a “car stock” inventory

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Qualifications

• Outstanding customer service skills
• Ability to interact positively with customers on a daily basis
• Stellar troubleshooting and time management skills
• Experience with electronics and/or mechanical equipment repair
• High school diploma required; Associates degree or STEM education preferred
• Valid driver’s license

Fraser offers:

• Comprehensive training
• Competitive compensation package including salary and benefits
• Industry experienced and tenured management
• Long term career opportunities
• Factory certifications
• Opportunity to work within a positive team environment
• Company vehicle
• Surface PC for all service technicians

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, Account Executives help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by managing a territory and developing new business to achieve quota
• Prospecting new clients through cold and warm lead generation
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec and more
• Develop strong relationships and work with clients to identify and understand their objectives and align our products and services
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale

Learn More or Apply

Fraser Advanced Information Systems Account Executives / Outside Sales Representatives are experienced sales professionals with demonstrated ability to successfully grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Fraser Advanced Information Systems entry level account executives are aspiring sales professionals, eager to learn the business technology industry and best-selling tactics to grow current accounts and gain new market share.

Responsibilities

• Drive sales revenue and market share by managing a territory to achieve quota
• Prospecting new clients through cold and warm lead generation.
• Selling Fraser’s portfolio of technology solutions and services including products from Canon, Sharp, Muratec, 3D Systems and more.
• Work with clients to identify and understand their objectives and align our products and services with those needs.
• Develop strong relationships with clients and consistently deliver quality customer support.
• Execute proposals, presentations, product demonstrations and coordinating the terms of the sale.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Field service technicians are vital members of the Fraser team. Technicians provide fast and effective service for our customers for Sharp, Canon, HP, Lexmark, and Muratec. They are responsible for the repair and maintenance of digital multifunction machines at the customer’s location. A good work ethic and troubleshooting skills are key to this position where you are held accountable to the highest standards for the vendor and Fraser. The most important skill for this position is customer service and customer interaction is primarily the day to day activity. You will be working in a fast-paced industry with the region’s leading business technology and document management solutions firm. It’s a great position for technically savvy, independent and hardworking individuals that are looking for personal and professional growth.

Fraser offers initial 90-Day training for personal and professional growth along with career action plans. We also provide factory certifications which include ongoing education throughout your career. Training is done onsite in Fraser’s Certified Training Center, headquartered in West Reading, PA and offsite training with vendors. Fraser’s service technicians are provided with 150 ongoing training hours per year. Fraser prides itself on service after sale; shadowing on customer sites is an essential key in our training process.

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Learn More or Apply

Fraser Advanced Information Systems’ New Business Development Consultants are sales professionals, eager to learn the business technology industry and best-selling tactics to gain new market share. Having an excellent reputation for providing outstanding service after the sale in a B2B, technology-based role, New Business Consultants help area businesses be successful by navigating the Internet of Things, setting a technology roadmap, capitalizing on the Global Support Center and utilizing the Smart Tool Set!

Responsibilities

• Drive sales revenue and market share by cold calling and prospecting for new business
• Research prospective clients
• Setting Appointments for Account Executives
• Prioritize and document prospects in a 30-60-90 day format and build a pipeline
• Work with new clients to identify and understand their objectives
• Develop strong talk track to increase qualified opportunities

Learn More or Apply