ABOUT US

PROVIDING BUSINESS TECHNOLOGY SOLUTIONS AND SERVICES FOR NEARLY 50 YEARS

About Us 2018-01-08T21:45:22+00:00

The Fraser Difference

Since 1971, Fraser Advanced Information Systems (Fraser) has provided office technology solutions and business process automation to companies across Eastern and Central Pennsylvania and Western New Jersey. Through our Global Support Center, based in our West Reading headquarters, and in our regional offices located in the Lehigh Valley, Philadelphia, and Harrisburg, Fraser has combined outstanding customer service with state-of-the-art technology to deliver efficient, affordable, and reliable digital office solutions to our customers.

To meet our customers’ information management needs, Fraser remotely maintains the equipment and business processes of our clients—from copier meter readings to supply replenishment—via the cloud. We offer services in managed print, managed IT and network support and are an authorized dealer of Sharp, Canon, Lexmark, and HP multifunction printers (MFPs), copiers, scanners, and fax servers. We pride ourselves on our extensive experience providing companies with cost-effective equipment and technical expertise to meet their needs. Fraser takes an analytical, hands-on approach to create customized plans that offer the best possible solutions to meet and exceed the expectations of our customers. We help our customers leverage the Internet of Things (IoT), to secure and optimize their entire office technology fleet. Moreover, Fraser is always searching for opportunities to deliver additional value to potential and current customers, continually seeking the latest cutting-edge choices and better solutions to enhance workflows and increase productivity.

Any of our thousands of satisfied customers will attest to the fact that we have built our reputation on service after sale, providing quick and reliable response from our four locations. Fraser provides affordable equipment solutions that best suit the needs of your company and a team with experience and skills that are unparalleled in the business technology industry. That’s the Fraser Difference!

WE MAKE YOUR ORDINARY OFFICE SMART.

CORE VALUES

At Fraser, our core values serve as the cornerstone of all that we do. Adhering to these principles means we can offer outstanding support and service to our customers. In all things, our core values drive our employees to work as a team, proving we can do it – TOGETHER.

  • Do the Right Thing

  • Strive for Excellence

  • Will to Win

  • Learn. Educate. Innovate

  • Passionate for Success

  • Work Hard. Play Hard.

  • Creative Thinking

  • Empowered Employees

  • Continuous Improvement

AWARDS

As its fourth largest dealer in the country, Fraser has been recognized by industry leader Sharp as a Platinum Service Provider and as a Hyakuman Kai Elite Dealer. We also have been recognized by Canon with their Golden Eagle Award and as an Advanced Partner Dealer. ENX Magazine/The Week in Imaging, the office equipment industry’s go-to resource for copier and MFP dealers across the country, has named us an Elite Dealer for 10 years running for our overall performance, innovation, and best-of-breed products & services. Our local awards include recognition as a Lehigh Valley Business Top Business, one of the Greater Reading Chamber of Commerce and Industry’s Top 50 Businesses, and a Top 50 Fastest Growing Company by Lehigh Valley Business.

GIVING BACK

The entire Fraser team takes its responsibility to be good corporate citizens seriously. We care deeply about our position to help make our local communities better places to live. That’s why we have partnered with a variety of charitable organizations to help get them one step closer to realizing their missions. Whether we are mentoring young people to maximize their potential, uplifting our community’s culture, bettering the health of our neighbors, or something new, we are proud to partner with the organizations below.

CONTACT US TODAY TO LEARN MORE!




WHAT OUR CUSTOMERS ARE SAYING

The quality of your product, service and personnel support each other.  Help was provided when we had an issue, and that’s what counts.  Our sales rep helped us when we ran out of toner and were on a deadline for a project.  All of your staff is pleasant to deal with, and we thank you so much for your excellent service.

Grand Chapter of PA Order of the Eastern Star

I had an immediate need and dispatch, and your technician went above and beyond to communicate my need, provide service and stayed with me until he was sure the machine was working properly.  That is the definition of great customer service!!

Albright College

I always receive excellent service from Fraser whether it is for service or ordering supplies. Fraser is the BEST!

Commonwealth Real Estate

I just want to say how pleased I am with the service we receive. Your supply representative was awesome in handling the request on the phone, and got someone out to us right away. The technician who came was very nice and extremely thorough. Thank you for your great service!

St. Luke’s Hospital

Our technician as onsite within a HALF HOUR of our email request for service. He was very thorough in explaining the causes of the error message and suggested creating a log of the instances should the problem arise in the future.

West Reading Borough

I don’t normally give all 10s on these surveys, but I have no choice here, since everyone deserves it. I already have my toner. My questions were all answered and when I was wondering if I should order toner now or wait, the representative didn’t push me to order, she just helped me decide. Great service all the way down the line!!!

Burkholder Brothers

Our Trusted Partners