Who We Are
For more than 48 years, Fraser Advanced Information Systems has provided innovative office technology to businesses across Pennsylvania. We deliver technology solutions that optimize communications, improve productivity, and cut costs by working with industry-leading technology partners like Sharp, Canon, Lexmark, HP, and Muratec while streamlining IT environments by leveraging the Internet of Things.
Furthermore, the entire Fraser staff is committed to providing world-class customer service and support to our clients. Our Global Support Center is primed to maximize office technology and proactively monitors your network with our Virtual Intelligence Software and Fraser Smart Tool Set™, and each employee views our customers as their first priority. Fraser has the team and tools you need to make your ordinary office SMART.
At Fraser, we take metrics seriously. They help us monitor our clients’ technology infrastructures so we can provide proactive assistance to keep their businesses up and running smoothly. But, we also take our own numbers to heart when assessing our performance. In fact, we take them so seriously, that we want you to judge how we’re doing.
Here are our most current stats:
Fraser’s 2019 Net Promoter Score
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. Many companies claim that they have the “best service in the business,” but few even have a way to measure how happy customers are. At Fraser, we use the Net Promoter Score system to capture feedback after every service call, supply call, and remote cloud installation.
Source: Satmetrix Systems
Over the last six months, more than 2,000 Fraser Customers have indicated they would recommend Fraser services to a colleague or friend.
Are you ready for better service? Contact us today.
What Our Customers Are Saying
Our technician is extremely polite and very service-focused. It is so uncommon in this day and age to see people who love their job as much as he does. Fraser has one of the best teams of workers that I see – everyone gets along well, and everyone stays at the company for a long time. They love where they work. Our technician sets an all-new example and takes a great deal of pride in what he does.
The technician and his assistant that was with him were very friendly and informative. They were here in a timely manner which was awesome! Great experience for my first service call!
Our technician is onsite within a HALF HOUR of our email request for service. He was very thorough in explaining the causes of the error message and suggested creating a log of the instances should the problem arise in the future.
Thank you so much for your very prompt service. It was Holy Week and we have A LOT of copying to do. The last thing I needed was the copier to conk out on me. Your response time was incredibly fast. Our technician is always knowledgeable and efficient. He did a complete maintenance, and we have no squeaking or muddy looking copies since. Thank you!
The Remote Installation was great! The specialist understood that I was not technical, and he made the install seamless. When we did hit a snag, he was right on it with our IT consultant and the issue was quickly resolved. Excellent experience!
Great job as always! Whether calling for service or supplies, your representatives are great, and I get what I need in a very timely manner. Thanks for a job well done everyone!
Everyone at Fraser has jumped on any question I have had, and I appreciate that. Things can get complicated really quickly, but they put me at ease and help me out each and every time.