Who We Are
For more than 48 years, Fraser Advanced Information Systems has provided innovative office technology to businesses across Pennsylvania. We deliver technology solutions that optimize communications, improve productivity, and cut costs by working with industry-leading technology partners like Sharp, Canon, Lexmark, HP, and Muratec while streamlining IT environments by leveraging the Internet of Things.
Furthermore, the entire Fraser staff is committed to providing world-class customer service and support to our clients. Our Global Support Center is primed to maximize office technology and proactively monitors your network with our Virtual Intelligence Software and Fraser Smart Tool Set™, and each employee views our customers as their first priority. Fraser has the team and tools you need to make your ordinary office SMART.
At Fraser, we take metrics seriously. They help us monitor our clients’ technology infrastructures so we can provide proactive assistance to keep their businesses up and running smoothly. But, we also take our own numbers to heart when assessing our performance. In fact, we take them so seriously, that we want you to judge how we’re doing.
Here are our most current stats:
Fraser’s 2019 Net Promoter Score
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. Many companies claim that they have the “best service in the business,” but few even have a way to measure how happy customers are. At Fraser, we use the Net Promoter Score system to capture feedback after every service call, supply call, and remote cloud installation.
Source: Satmetrix Systems
Over the last six months, more than 2,000 Fraser Customers have indicated they would recommend Fraser services to a colleague or friend.
Are you ready for better service? Contact us today.
What Our Customers Are Saying
William was GREAT! He was very thorough and gave us a few tips to help detect issues and when we should call for service. He reviewed with us some cleaning tips and thoroughly reviewed our copier to ensure he did not see any issues with it.
I am always very happy and impressed with the service I receive. The call gets answered by an actual person (not a computer), and I always receive my orders quickly. Their service is just amazing! I would absolutely recommend Fraser!
Fraser is an amazing company to work with. The staff and technicians are always very kind and easy to work with. Very willing to help and go above and beyond.
I placed a service call and am always greeted with a friendly, human voice. I explained my problem, and the customer service rep scheduled a technician to come out. That technician was there in LESS THAN AN HOUR! That service can’t be beat!
Fastest response I have ever had from a service provider! AWESOME! Everything was in better shape than prior to the call being made. THANK YOU for an outstanding customer experience!
From the initial phone call all the way to the tech being on site, it was wonderful service. Everyone was very kind and attentive. They helped teach me some things to spot that could happen in the future and the causes to make calling easier going forward. GREAT service!
The tech was extremely courteous…introduced himself, listened to our issues and answered all of our questions readily. The machine is working better than ever! Your company is one of the BEST!