For more than 50 years, Fraser Advanced Information Systems has provided innovative office technology to businesses across Pennsylvania. We deliver technology solutions that optimize communications, improve productivity, and cut costs by working with industry-leading technology partners like Sharp, Canon, Lexmark, HP, and Muratec while streamlining IT environments by leveraging the Internet of Things.
Furthermore, the entire Fraser staff is committed to providing world-class customer service and support to our clients. Our Global Support Center is primed to maximize office technology and proactively monitors your network with our Virtual Intelligence Software and Fraser Smart Tool Set™, and each employee views our customers as their first priority. Fraser has the team and tools you need to make your ordinary office SMART.
If you haven’t already executed a remote work plan, Fraser’s team of technical resources can help you put the pieces in place to implement a work-from-home strategy for your employees and keep your business up and running.
At Fraser, we take metrics seriously. They help us monitor our clients’ technology infrastructures so we can provide proactive assistance to keep their businesses up and running smoothly. But, we also take our own numbers to heart when assessing our performance. In fact, we take them so seriously, that we want you to judge how we’re doing.
Here are our most current stats:
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. Many companies claim that they have the “best service in the business,” but few even have a way to measure how happy customers are. At Fraser, we use the Net Promoter Score system to capture feedback after every service call, supply call, and remote cloud installation.
Source: Satmetrix Systems
Amanda and Ed have always serviced our account well. Ed always goes above and beyond to make sure our equipment is working properly. I know we are not your biggest client, but we are always treated like we are, and we appreciate it! THANK YOU!
Fraser demonstrates that they walk beside you after the contract is signed. The immediate response to a request gives me a great deal of confidence in Fraser’s commitment to their products. Totally recommend without question. We were approached by a competitor, and they could not come close to what Fraser was offering. I am completely satisfied with our choice to go with Fraser.
Big shout out to Fraser for keeping the GLVR staff up and running remotely. Our entire staff is connected, and Fraser has been extremely timely in responding to all issues. They’ve done an excellent job of prioritizing our issues and keeping open lines of communications. GREAT WORK!
I am always very happy and impressed with the service I receive. The call gets answered by an actual person (not a computer), and I always receive my orders quickly. Their service is just amazing! I would absolutely recommend Fraser!
Fraser is an amazing company to work with. The staff and technicians are always very kind and easy to work with. Very willing to help and go above and beyond.
While I’m sure there is room for improvement to service, it is not applicable here. I have always had great customer service as well as technical service interactions with Fraser. Extremely durable product! Our MFP is now up to 1,105,825 copies and still going strong. Can’t kill this tank and Lord knows some users have tried. Thanks for a great product and service!
From our initial meeting with Fraser’s Account Executive and Print Specialist to installation and remote set up, everyone was professional, courteous and respectful in regard to all concerns with the Coronavirus pandemic. At installation, all devices were wiped down. We were given a short training session and within an hour, our remote setup was completed. Great job at a very tough time! THANK YOU!
Fastest response I have ever had from a service provider! AWESOME! Everything was in better shape than prior to the call being made. THANK YOU for an outstanding customer experience!
It was very easy to place a service call, and the individual I spoke to was very helpful. The technician kept me informed about what was wrong with the equipment and what he needed to do to fix it. He also gave me tips on what I could do to help with the problem in the future. I would absolutely recommend Fraser to a friend or colleague!