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sr@fraser-ais.com
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Who We Are
For more than 48 years, Fraser Advanced Information Systems has provided innovative office technology to businesses across Pennsylvania. We deliver technology solutions that optimize communications, improve productivity, and cut costs by working with industry-leading technology partners like Sharp, Canon, Lexmark, HP, and Muratec while streamlining IT environments by leveraging the Internet of Things.
Furthermore, the entire Fraser staff is committed to providing world-class customer service and support to our clients. Our Global Support Center is primed to maximize office technology and proactively monitors your network with our Virtual Intelligence Software and Fraser Smart Tool Set™, and each employee views our customers as their first priority. Fraser has the team and tools you need to make your ordinary office SMART.
Coronavirus (COVID-19): Remote Work Strategy
If you haven’t already executed a remote work plan, Fraser’s team of technical resources can help you put the pieces in place to implement a work-from-home strategy for your employees and keep your business up and running.
Our Services
From MFPs to wide format machines, we work with industry-leading partners to provide you with technology that drives your business forward.
Secure your technology infrastructure, receive professional support, and leverage the Internet of Things with Fraser’s Managed IT Services.
Streamline your print environment while increasing your team’s productivity and cutting costs with Fraser’s Managed Print Services.
From ransomware to malware to software vulnerabilities, your tech environment is at risk. Securing your data is our top priority.
Our production printing systems provide professional finishing options and high-volume output capabilities to streamline workflows.
Fraser’s state-of-the-art Global Support Center can make your devices smart, with dedicated Virtual Intelligence Software and our Smart Tool Set™.
Why Fraser
At Fraser, we take metrics seriously. They help us monitor our clients’ technology infrastructures so we can provide proactive assistance to keep their businesses up and running smoothly. But, we also take our own numbers to heart when assessing our performance. In fact, we take them so seriously, that we want you to judge how we’re doing.
Here are our most current stats:
1.076
Billion
Billion
Prints Managed Annually
985
Threats
Threats
Malware Threats Stopped
73
Minutes
Minutes
Average Service Call Resolution Time
91
Percent
Percent
Service Calls Resolved In One Visit
98.7
Percent
Percent
Billing Accuracy
Fraser’s 2020 Net Promoter Score
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. Many companies claim that they have the “best service in the business,” but few even have a way to measure how happy customers are. At Fraser, we use the Net Promoter Score system to capture feedback after every service call, supply call, and remote cloud installation.
94.32
NPS® Leaders
Source: Satmetrix Systems
Over the last six months, more than 2,000 Fraser Customers have indicated they would recommend Fraser services to a colleague or friend.
Are you ready for better service? Contact us today.
What Our Customers Are Saying
Amanda and Ed have always serviced our account well. Ed always goes above and beyond to make sure our equipment is working properly. I know we are not your biggest client, but we are always treated like we are, and we appreciate it! THANK YOU!
Susquehanna Financial Advisors LLC
Fraser demonstrates that they walk beside you after the contract is signed. The immediate response to a request gives me a great deal of confidence in Fraser’s commitment to their products. Totally recommend without question. We were approached by a competitor, and they could not come close to what Fraser was offering. I am completely satisfied with our choice to go with Fraser.
Abramson Center for Jewish Life
Big shout out to Fraser for keeping the GLVR staff up and running remotely. Our entire staff is connected, and Fraser has been extremely timely in responding to all issues. They’ve done an excellent job of prioritizing our issues and keeping open lines of communications. GREAT WORK!
Greater Lehigh Valley Realtors
I am always very happy and impressed with the service I receive. The call gets answered by an actual person (not a computer), and I always receive my orders quickly. Their service is just amazing! I would absolutely recommend Fraser!
Carpenter Technologies
Fraser is an amazing company to work with. The staff and technicians are always very kind and easy to work with. Very willing to help and go above and beyond.
Albright College
While I’m sure there is room for improvement to service, it is not applicable here. I have always had great customer service as well as technical service interactions with Fraser. Extremely durable product! Our MFP is now up to 1,105,825 copies and still going strong. Can’t kill this tank and Lord knows some users have tried. Thanks for a great product and service!
Carbon County
From our initial meeting with Fraser’s Account Executive and Print Specialist to installation and remote set up, everyone was professional, courteous and respectful in regard to all concerns with the Coronavirus pandemic. At installation, all devices were wiped down. We were given a short training session and within an hour, our remote setup was completed. Great job at a very tough time! THANK YOU!
Jesse Baro Inc.
Fastest response I have ever had from a service provider! AWESOME! Everything was in better shape than prior to the call being made. THANK YOU for an outstanding customer experience!
SPCA of Pennsylvania
It was very easy to place a service call, and the individual I spoke to was very helpful. The technician kept me informed about what was wrong with the equipment and what he needed to do to fix it. He also gave me tips on what I could do to help with the problem in the future. I would absolutely recommend Fraser to a friend or colleague!
FedEx Supply Chain
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Our Trusted Partners
