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GLOBAL SUPPORT CENTER

THE HUB OF FRASER’S SMART TOOL SET™, WE MAKE YOUR ORDINARY OFFICE SMART

Global Support Center2018-01-08T22:04:20+00:00

Fraser’s Global Support Center is a dedicated facility in our West Reading headquarters that optimizes our ability to manage your company’s entire fleet of printers and copiers. With a full-time Global Support Center staff dedicated to monitoring MFPs, our clients receive superior service and technical support that reduces downtime and offers significant cost savings. As the region’s leading business equipment and technology firm, Fraser utilizes the latest technological advancements to our customers’ advantage by remote monitoring of MFPs and printers.

WE MAKE YOUR ORDINARY OFFICE SMART.

Remote Monitoring

Fraser proactively monitors your MFPs and printers remotely to maximize uptime and keep your business running smoothly.

Print fleet downtime grinds your office’s workflows and productivity to a halt. Instead of waiting for your systems to fail and reacting to downed printers, Fraser offers a proactive means of monitoring and maintaining your print fleet remotely. After installing advanced, secure Virtual Intelligence Software (VIS), the Fraser staff monitors your copiers and printers from our Global Support Center. Our team oversees your entire print infrastructure—from toner levels to meter reads to error codes—to ensure the health of your devices.

Fraser’s Remote Monitoring includes:

  • Checking for maintenance codes

  • Monitoring supply levels

  • Automating the submission of meter readings

  • Overseeing any service alerts

Equipped with the latest technology on the Internet of Things, Fraser ensures your fleet is consistently monitored for toner usage, service alerts, meter readings, and maintenance codes. With all of this big data at our fingertips, you no longer have to worry about printer downtime. Rather, we will work with your company to optimize your print environment, increasing productivity, eliminating downtime, and providing IT relief.

Contact us today to get started.

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Remote Cloud Installations

Installations and updates have never been easier with our remote cloud capabilities.

Through the integration of your IT infrastructure with the Internet of Things (IoT), our remote cloud installation capabilities allow Fraser network administrators to install drivers, operating systems, and other updates to one or all of your business’s printers and MFPs from our centralized Global Support Center in Reading.

Remote cloud installations make it easier for you to do your job. Rather than schedule a day and time for a technician to upgrade or update your systems and software in-house, you can seamlessly accomplish your network maintenance remotely. This option is more efficient for your business and ours, providing you with less downtime for your network and your staff at an affordable price.

Contact us today to learn more.

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Fraser Smart Tool Set

Fraser’s Smart Tool Set™ is designed to help your business navigate the Internet of Things (IoT).

Fraser’s Smart Tool Set™ provides the framework for your office technology to fully integrate with the IoT, or the relationship between your Internet-connected office equipment, like computers, printers, and even smartphones. This interconnectivity allows your company to leverage its technology for increased productivity, boosted efficiency, and peace of mind knowing that your IT infrastructure is secure and optimized.

Fraser’s Smart Tool Set™ helps your business thrive in the following ways:

Increase Employee Productivity

  • Mobile Print

  • Follow Me Print

  • Remote Device Installation

  • Google Suite Integration

Improve Network Performance

  • Disaster Recovery & Data Backup

  • Network Monitoring

  • Antivirus / Malware / Spam Protection

  • Remote Updates

Increase Document Security

  • Secure Print

  • User Authentication

  • Data Security

  • Hard Drive Overwrite

Improve Network Performance

  • Supply Chain Management

  • Intelligent Hardware Mapping

  • Rules-Based Printing

  • Customized Reporting

Want to start leveraging the IoT? Contact us today to get started.

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CONTACT US TODAY TO LEARN MORE!




WHAT OUR CUSTOMERS ARE SAYING

The Global Support technician knew exactly what the problem was and provided the software to resolve both issues within ten minutes and through a remote access session.  The remote cloud assistance is the best.  No waiting on issues if they can be fixed remotely, and I’m back up and running in 10 minutes.

Project Support Services

I always receive excellent service from Fraser whether it is for service or ordering supplies. Fraser is the BEST!

Commonwealth Real Estate

The technicians are always very thorough when they come to service our equipment.  They are friendly and courteous, taking time to explain what is wrong and what is needed to fix it properly.  I would recommend Fraser to anyone who needs business technology assistance.

Nazareth Area School District

I had an immediate need and dispatch, and your technician went above and beyond to communicate my need, provide service and stayed with me until he was sure the machine was working properly.  That is the definition of great customer service!!

Albright College

I just want to say how pleased I am with the service we receive. Your supply representative was awesome in handling the request on the phone, and got someone out to us right away. The technician who came was very nice and extremely thorough. Thank you for your great service!

St. Luke’s Hospital

Our technician as onsite within a HALF HOUR of our email request for service. He was very thorough in explaining the causes of the error message and suggested creating a log of the instances should the problem arise in the future.

West Reading Borough

I don’t normally give all 10s on these surveys, but I have no choice here, since everyone deserves it. I already have my toner. My questions were all answered and when I was wondering if I should order toner now or wait, the representative didn’t push me to order, she just helped me decide. Great service all the way down the line!!!

Burkholder Brothers

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