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MANAGED IT

SECURING, STREAMLINING, AND MAXIMIZING YOUR IT INFRASTRUCTURE

Managed IT 2018-01-08T21:55:48+00:00

Is your company bogged down trying to keep up with the latest in all things IT—from security to backup to everyday management of your growing network? Free up your time and resources while gaining total peace of mind by outsourcing any or all of your IT needs to Fraser. We offer a variety of solutions to ensure the health of your IT infrastructure and will develop a tailored technology road map to provide your business with custom solutions to meet your unique technology needs.

To learn how Fraser can keep your IT network healthy, contact us today.

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Network Management

A fully-functioning IT network is critical to keep your business operating at peak efficiency. Your network includes everything from tablets, desktop and notebook computers to servers, printers, switches, routers, and firewall appliances. It also includes more intangible and behind-the-scenes aspects of your IT infrastructure, such as Virtual Private Network (VPN) capabilities, software licensing, system updates, and more.

Fraser’s overall approach to managing IT environments is based on three fundamental aspects of your network: security, performance, and reliability. Your network is protected on multiple fronts against threats from unauthorized users, bottlenecks are eliminated as we ensure that your tools are working at peak performance, and we take a preventative approach to network functions by responding to potential problems before they happen. Keeping these three factors as our top priority ensures the health and stability of your network.

With Fraser’s Network Management, you will experience the following benefits:

  • Experienced, certified IT professionals manage your IT network

  • Enhanced network performance

  • Predictable, controlled monthly IT invoicing

  • Reduced IT security risk

  • Improved compliance

  • Increased attention to value-adding work by staff

If you’d like to learn more about Fraser’s network management solutions, contact us today.

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Preventative Maintenance

One of the foundational aspects of Fraser’s IT Network Management services is your network’s reliability through the prevention of network issues. Rather than waiting for aspects of your infrastructure to break or become a problem, we like to address issues before they happen. This preventative approach maximizes your IT uptime and keeps your business running smoothly. To maintain proper network functionality, we remotely and continuously monitor all client servers, desktops, and printers.

By utilizing cloud computing, Fraser provides 24/7 monitoring and maintenance of your systems with proactive service. Our preventative maintenance efforts are exhaustive, including extensive monitoring, alerting, testing, and reporting—anything that keeps your office running seamlessly. Each month, our Network Management customers are provided with a report on the health of their network and a summary of issues that were proactively managed.

With Fraser’s Network Management, you will experience the following benefits:

  • Experienced, certified IT professionals manage your IT network

  • Enhanced network performance

  • Predictable, controlled monthly IT invoicing

  • Reduced IT security risk

  • Improved compliance

  • Increased attention to value-adding work by staff

Preventative Maintenance

One of the foundational aspects of Fraser’s IT Network Management services is your network’s reliability through the prevention of network issues. Rather than waiting for aspects of your infrastructure to break or become a problem, we like to address issues before they happen. This preventative approach maximizes your IT uptime and keeps your business running smoothly. To maintain proper network functionality, we remotely and continuously monitor all client servers, desktops, and printers.

By utilizing cloud computing, Fraser provides 24/7 monitoring and maintenance of your systems with proactive service. Our preventative maintenance efforts are exhaustive, including extensive monitoring, alerting, testing, and reporting—anything that keeps your office running seamlessly. Each month, our Network Management customers are provided with a report on the health of their network and a summary of issues that were proactively managed.

If you’d like to learn more about Fraser’s network management solutions, contact us today.

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IT Security

When it comes to the security of your business’s IT infrastructure, you must be prepared for a variety of threats. To keep your network secure, Fraser offers top-notch IT security solutions, including the following services, to our customers throughout the Pennsylvania region.

Malware, or malicious software like viruses, worms, and even adware (malware that is responsible for annoying pop-up ads), can pose a serious security risk if left unchecked. While some companies wrap anti-malware into their antivirus program, Fraser installs additional anti-malware to cover a variety of threats and to ensure your IT security is robust.

A critical component of your IT security plan is implementing antivirus software. Without it, you are at risk of losing all of your data. Fraser’s vigorous antivirus software will prevent malicious software from attacking your network. If a threat to your network is detected, our software will remove the threat before it affects your systems.

Keeping a protective layer between your IT network and the Internet via a firewall is a crucial line of defense for modern offices. These network security systems help secure your office hardware and software from threats, preventing unauthorized access to your network.

Ransomware is the latest evolution in cyber threats and malicious Internet attacks that has quickly become a serious danger to small- to medium-sized businesses (SMBs) and large corporations alike. This sophisticated malware infiltrates your network and restricts access to certain files. These files are literally held for ransom, where you only regain access to your locked or encrypted data after paying a fee. Fraser will assuage your ransomware fears by securing your data, hardware, and software so you can simply ignore any ransomware threats—we’ve got you covered.

To learn more about how Fraser can help increase your IT security, contact us today.

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Business Data Recovery

To maintain workflows and keep a company running smoothly, most businesses rely on digitized information. From payroll to email to business applications and Word Documents, this mission-critical data must be protected from the threat of a catastrophic event like fire and flood as well as unintentional human error. To do this, every company—regardless of industry or size—should implement a Business Data Recovery plan.

Without a dedicated recovery plan, your business information is at risk. With a few simple keystrokes, your files can be corrupted, held for ransom, or even accidentally deleted by a well-meaning employee. Fraser’s Business Data Recovery plan certifies that critical data is affordably backed up and a reimplementation plan is in place to prepare your office for the worst case scenario. This strategic approach ensures your company’s data is accessible no matter the circumstance, keeping your team productive, your customers satisfied, and your business’s reputation intact.

If you’re unsure whether this plan is right for you, consider the following:

  • 30% of small businesses will experience a natural disaster

  • 60% of businesses that lose their data due to a disaster will shut down within six months

  • 93% of businesses that lose their data for more than ten days filed for bankruptcy over the subsequent 12 month period
    -Source: PC Magazine 

Is your business prepared? To learn more about Fraser’s Business Data Recovery solutions, contact us today.

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To learn more about Fraser’s strategic-level support, or to get started on your technology road map to success, contact us today.

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Strategic-Level Support

What’s your approach to your IT environment? Do you have a dedicated, scalable plan that addresses your IT requirements in a deliberate, systematic way? Or, are you constantly plugging holes in your IT infrastructure, reacting to issues as you face them? If you’re tired of the latter, consider Fraser’s strategic-level support services, specifically our technology road map.

At Fraser, we work with your company to determine your workflows, needs, and ‘technology culture’ to develop a tailored plan that we call a technology road map. Designed to help increase productivity and profitability while decreasing downtime, service requests, and outdated equipment, our technology road map is Fraser’s strategic approach to supporting your IT network.

Partnering with Fraser for strategic-level IT support sets any company up for success. After determining your custom solution, we provide you with a single point of contact for all procurement, deployment, support, and technology efforts. So, the next time you need to purchase new technology or are wondering about IT asset retirement (when your tech needs to be replaced), you can count on your point of contact to walk you through the process and your options moving forward. We ensure system compatibility and continuity when new hardware and software assets are acquired through standardization of technology for seamless transitions. We also will train your staff on their new business technology tools, so you can leverage your technology to its fullest potential.

To learn more about Fraser’s strategic-level support, or to get started on your technology road map to success, contact us today.

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Managed IT Services with Fraser

IT Hardware

Without the right IT tools in place, your office cannot function. That’s why Fraser offers a variety of IT hardware options at an affordable price. From servers and routers to switches and firewall appliances to desktop and notebook computers, we have the hardware that makes your network fast, safe, and reliable. These items are available at an affordable price and come with the expertise offered by Fraser to ensure you are equipped with the right IT hardware that meets your business needs.

Contact us today for the IT tools you need to drive your business forward.

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Managed IT Services with Fraser

CONTACT US TODAY TO LEARN MORE!




WHAT OUR CUSTOMERS ARE SAYING

The Global Support technician knew exactly what the problem was and provided the software to resolve both issues within ten minutes and through a remote access session.  The remote cloud assistance is the best.  No waiting on issues if they can be fixed remotely, and I’m back up and running in 10 minutes.

Project Support Services

I always receive excellent service from Fraser whether it is for service or ordering supplies. Fraser is the BEST!

Commonwealth Real Estate

I just want to say how pleased I am with the service we receive. Your supply representative was awesome in handling the request on the phone, and got someone out to us right away. The technician who came was very nice and extremely thorough. Thank you for your great service!

St. Luke’s Hospital

Our technician as onsite within a HALF HOUR of our email request for service. He was very thorough in explaining the causes of the error message and suggested creating a log of the instances should the problem arise in the future.

West Reading Borough

I don’t normally give all 10s on these surveys, but I have no choice here, since everyone deserves it. I already have my toner. My questions were all answered and when I was wondering if I should order toner now or wait, the representative didn’t push me to order, she just helped me decide. Great service all the way down the line!!!

Burkholder Brothers

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