Founded in 1984, Advanced Business Equipment was an office equipment dealer with locations in Allentown and Edwardsville, Pennsylvania. In July 2016, Fraser Advanced Information Systems acquired Advanced Business Equipment, creating a dedicated office that specializes in Toshiba, Lexmark and KIP imaging products. Advanced Business Equipment built their legacy on excellent service and outstanding equipment, and for 32 years served more than 5,000 customers across the Lehigh Valley, Wyoming Valley and surrounding communities.
As a Fraser Advanced Information Systems Company, Advanced Business Equipment continues their exclusive relationship with Toshiba, but adds more choices for their customers’ office technology needs. Advanced Business Equipment also adds a host of expanded services in managed print, document management and managed IT services.
Advanced Business Equipment is proud to be named a Toshiba Postmasters Service award winner. This honor is bestowed on only a small number of dealers throughout the country and means that Advanced Business Equipment meets the following stringent criteria:
- Training metrics ensuring dealers have factory trained technicians
- Call center metrics showing the dealer resolves issues sooner by utilizing their support center
- Service department metrics such as response times, first call effectiveness, and total machine up time
- Service department processes such as escalation policies and loaner programs to monitor machine performance and ensure customer satisfaction
- Cloud connect metrics remote diagnostic tool that allows the dealer to diagnose and resolve issues remotely, thus improving machine performance and up time
Our goal at Advanced Business Equipment is to help businesses reach their objectives in a cost-effective manner that allows them to reach new levels of productivity, consistency and reliability.
Advanced Business Equipmenthas two locations to serve your business needs:
- 106 Gateway Shopping Center, Edwardsville, PA 18704 | Tel: 570.606.0240
- 236 Brodhead Road, Bethlehem, PA 18017 | Tel: 610.821.5553
WHAT OUR CUSTOMERS ARE SAYING
I always receive excellent service from Fraser whether it is for service or ordering supplies. Fraser is the BEST!
I just want to say how pleased I am with the service we receive. Your supply representative was awesome in handling the request on the phone, and got someone out to us right away. The technician who came was very nice and extremely thorough. Thank you for your great service!
Our technician as onsite within a HALF HOUR of our email request for service. He was very thorough in explaining the causes of the error message and suggested creating a log of the instances should the problem arise in the future.
I don’t normally give all 10s on these surveys, but I have no choice here, since everyone deserves it. I already have my toner. My questions were all answered and when I was wondering if I should order toner now or wait, the representative didn’t push me to order, she just helped me decide. Great service all the way down the line!!!