ADVANCED BUSINESS EQUIPMENT

Founded in 1984, Advanced Business Equipment was an office equipment dealer with locations in Allentown and Edwardsville, Pennsylvania.  In July 2016, Fraser Advanced Information Systems acquired Advanced Business Equipment, creating a dedicated office specializing in Toshiba, Lexmark and KIP imaging products.  Advanced Business Equipment built its legacy on excellent service and outstanding equipment for 32 years, serving more than 5,000 customers across the Lehigh Valley, Wyoming Valley and surrounding communities.

As a Fraser Advanced Information Systems Company, Advanced Business Equipment continues its exclusive relationship with Toshiba but adds more choices for their customers’ office technology needs.  Advanced Business Equipment also adds a host of expanded services in managed print, document management and managed IT services.

Advanced Business Equipment is proud to be named a Toshiba Postmasters Service award winner.  This honor is bestowed on only a small number of dealers throughout the country and means that Advanced Business Equipment meets the following stringent criteria:

• Training metrics ensuring dealers have factory-trained technicians
• Call center metrics showing the dealer resolves issues sooner by utilizing their support center
• Service department metrics such as response times, first call effectiveness, and total machine uptime
• Service department processes such as escalation policies and loaner programs to monitor machine performance and ensure customer satisfaction
• Cloud connect metrics remote diagnostic tool allows the dealer to diagnose and resolve issues remotely, thus improving machine performance and uptime.

Our goal at Advanced Business Equipment is to help businesses reach their objectives cost-effectively, allowing them to reach new levels of productivity, consistency, and reliability.