Service

Finding the Best Copier Dealer Near Me

Finding the best copier dealer near you can be daunting.  Maybe you're looking for a brand new device, or it could be you're trying to find reliable repair services.  No matter the reason for your search, there are lots of answers you will need to make the right decision. Selecting the best copier dealer for your business is a challenge. Each company has different copying, printing and scanning needs, as well as budgets and preferences.  An online search is always an [...]

Fraser Star Awards

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, logistics, administration, global support and many other areas of the company. Our third group of award winners are our Fraser Star Awards.  Star Award winners are selected by the management team at Fraser.  These awards are given to those in customer service, Global Support, administration, logistics and IT support who [...]

By |2019-03-28T11:33:59-04:00March 28th, 2019|Awards, customer service, Managed IT, Net Promoter, news, Service|

Service Technicians Award Winners

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, logistics and many other areas of the company. Our second group of award winners are our Fraser Service Technicians.  Fraser Field Service Technicians are where the rubber hits the road when it comes to keeping businesses up and running.  Each year, Fraser technicians earn status based on a stringent criteria [...]

Lease or Buy Office Technology? Which Is Best For Your Business?

At Fraser, current and potential clients ask a lot of questions about the selection of a copier.  One of the most frequent and important questions we get is, "should I lease or buy?  Which is going to be best for my business?" We often equate buying a copier with buying a new car (see How Much Does a Copier Cost?).  The decision process that goes into buying both of these big ticket items are very similar.  Both are a significant [...]

Disaster Recovery: Are You Ready?

If your business was a victim of a flood, would you be able to recover quickly?  What about a fire?  How about a ransomware attack?  All of these are potential disasters for a business, but with a solid disaster recovery plan in place, most businesses could survive.  According to the Disaster Recovery Preparedness Council, three out of four businesses are at risk of being unprepared for a disaster.  With reported losses from disasters ranging from a few thousand dollars to [...]

Cheap Inkjet Printers Cost Your Company More Money

When it comes to purchasing printers, many companies follow a similar formula.  Go online or to a big box store and pick up a small, inkjet printer at $79.99.  Seems easy, and surely cost-efficient.  You can't beat $79.99!  Now your assistant can print right at her desk, and you can get what you want from her so quickly.  Everyone's happy, right?  Let's take a look at the actual costs of an all-in-one inkjet printer versus a larger, toner-based multifunction device or [...]

Sharp and Alexa for Business Create the Smart Office

https://youtu.be/ViB3XhsTLuo We've all seen Alexa and how she works with the Internet of Things to make our homes smart.  Whether it's turning on lights, adjusting your thermostat or seeing if you need milk, all of these things can now be done with Alexa and Amazon.  Imagine that same smart technology helping to make your business run efficiently.  It's called the Smart Office, and it's coming soon! Sharp has partnered with Amazon Web Services to make the Smart Office a reality.  [...]

Sharp Earns Coveted Award for Reliability

Sharp Imaging and Information Company of America, a division of Sharp Electronics Corporation has been named the Most Reliable Monochrome Copier MFP Brand by Keypoint Intelligence - Buyers Lab (BLI).  Presented once every three years, this award honors the manufacturer whose product line is determine to be the most reliable based on combined results of all models subjected to BLI's rigorous testing. For monochrome reliability, Sharp was the clear choice per Joe Ellerman, Manager of Lab Operations for Keypoint Intelligence - [...]

How A Wide Format Printer Could Benefit Your Business

The benefit of wide format printers has increased significantly in recent years.  Standard printers provide companies with the ability to produce documents, prepare business presentations and materials and share information with employees and clients.  However, a standard printer doesn't always meet the needs of all businesses.  Wide format printers have evolved, and the primary goal for these devices is to provide crisp, high quality images for businesses ranging from architects to schools to advertising. So just how can a wide format [...]

Print Fleet Management – The Secret of REALLY Productive Companies

We've all experienced it.  You have a huge sales meeting with a potential new client in exactly one hour.  And at that exact moment, your MFP decides to malfunction and your IT staff has no idea how to fix it or any print fleet management.  Off you run to Staples to get it printed, risking being late to meet this amazing potential new client.  In the meantime, your competitor, who utilizes a managed print services partner to service their printers and [...]