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Fraser Star Awards

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, logistics, administration, global support and many other areas of the company. Our third group of award winners are our Fraser Star Awards.  Star Award winners are selected by the management team at Fraser.  These awards are given to those in customer service, Global Support, administration, logistics and IT support who [...]

By |2019-03-28T11:33:59-04:00March 28th, 2019|Awards, customer service, Managed IT, Net Promoter, news, service|

Service Technicians Award Winners

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, logistics and many other areas of the company. Our second group of award winners are our Fraser Service Technicians.  Fraser Field Service Technicians are where the rubber hits the road when it comes to keeping businesses up and running.  Each year, Fraser technicians earn status based on a stringent criteria [...]

Fraser Amazers Celebrated At Awards Dinner

On Saturday, March 23rd, Fraser held the Annual Awards Dinner Celebration for all of our employees at the DoubleTree Hotel in Reading.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, logistics and many other areas of the company.  Prior to the awards presentation, employees enjoy a cocktail hour followed by owner Bill Fraser's annual state of the company address and a dinner of delicious food.  In this weekly series of blogs, we will honor [...]

By |2019-03-26T14:31:26-04:00March 26th, 2019|Awards, customer service, news|

Managed IT vs. Break/Fix – What’s Best For Your Business?

Managed IT vs. Break/Fix Managed IT vs. Break/Fix is a question many small and mid-size businesses deal with on a regular basis. All organizations need to make decisions to increase organizational productivity, but also reduce costs whenever possible. When it comes to unexpected issues caused by IT maintenance, is your business prepared to deal with them immediately?  Having preventative maintenance and effective disaster avoidance strategies may add expenses to your budget that you hadn't considered, but have you [...]

Lease or Buy Office Technology? Which Is Best For Your Business?

At Fraser, current and potential clients ask a lot of questions about the selection of a copier.  One of the most frequent and important questions we get is, "should I lease or buy?  Which is going to be best for my business?" We often equate buying a copier with buying a new car (see How Much Does a Copier Cost?).  The decision process that goes into buying both of these big ticket items are very similar.  Both are a significant [...]

Sharp Earns Coveted Award for Reliability

Sharp Imaging and Information Company of America, a division of Sharp Electronics Corporation has been named the Most Reliable Monochrome Copier MFP Brand by Keypoint Intelligence - Buyers Lab (BLI).  Presented once every three years, this award honors the manufacturer whose product line is determine to be the most reliable based on combined results of all models subjected to BLI's rigorous testing. For monochrome reliability, Sharp was the clear choice per Joe Ellerman, Manager of Lab Operations for Keypoint Intelligence - [...]

Fraser Advanced Information System Ranks 17th in Greater Reading Chamber Top 50 Businesses List

Fraser Advanced Information was recently ranked number seventeen (17) on the Greater Reading Chamber Alliance's 2018 Top 50 Business list.  Businesses who applied for recognition were evaluated based on their revenue growth over the past three years and were acknowledged at the GRCA's 105th Annual Dinner on May 31, 2017.  This year's event featured Hall of Fame Quarterback Terry Bradshaw as the keynote speaker.  His inspiring message of finding the zone in life that brings you joy and staying there resonated [...]

By |2018-06-01T14:03:51-04:00June 1st, 2018|Awards, customer service, news|

Fraser ABE Earns 2018 ProMasters Elite Certification from Toshiba

Advanced Business Equipment, a Fraser Advanced Information Systems company, has been recognized as a Toshiba ProMasters Elite Certified Dealer. The award recognizes dealers that provide their customers with superior service and ensure the highest service performance standards for all technicians. It is issued by Toshiba America Business Solutions Inc. (TABS) and was presented to the service management team. Only 25 of Toshiba's dealers achieve the Toshiba ProMasters Elite status. Award criteria include: Training metrics ensuring dealers have factory trained technicians. Call [...]

By |2019-02-08T17:52:25-04:00May 31st, 2018|Awards, customer service, news, productivity, service, technology|

Mitigating Printer Security Risk In Your Office

Modern multifunction printers (MFPs) are equipped with internal hard drives, just like a computer. These hard drives capture and store the information from all of the documents that they process. Oftentimes, this information is sensitive data that could prove to be a printer security risk through your office printer, and could be a liability should it fall into the wrong hands. As is the case with computers, your printers are vulnerable to attacks from hackers once they are networked. Unfortunately, the [...]

Fraser Star Award Winners

On Saturday, March 17th, Fraser held the Annual Awards Dinner Celebration for all of our employees.  Each year, Fraser honors our employees who excel in service, sales, customer service, managed IT, logistics, administration, global support and many other areas of the company. Our third group of award winners are our Fraser Star Awards.  Star Award winners are selected by the management team at Fraser.  These awards are given to those in customer service, Global Support, administration, logistics and IT support who [...]

By |2019-02-08T17:39:30-04:00March 22nd, 2018|Awards, customer service, Managed IT, Net Promoter, news, service|