Who We Are
For more than 47 years, Fraser Advanced Information Systems has provided innovative office technology to businesses across Pennsylvania. We deliver technology solutions that optimize communications, improve productivity, and cut costs by working with industry-leading technology partners like Sharp, Canon, Lexmark, HP, and Muratec while streamlining IT environments by leveraging the Internet of Things.
Furthermore, the entire Fraser staff is committed to providing world-class customer service and support to our clients. Our Global Support Center is primed to maximize office technology and proactively monitors your network with our Virtual Intelligence Software and Fraser Smart Tool Set™, and each employee views our customers as their first priority. Fraser has the team and tools you need to make your ordinary office smart.
At Fraser, we take metrics seriously. They help us monitor our clients’ technology infrastructures so we can provide proactive assistance to keep their businesses up and running smoothly. But, we also take our own numbers to heart when assessing our performance. In fact, we take them so seriously, that we want you to judge how we’re doing.
Here are our most current stats:
Fraser’s 2018 Net Promoter Score
The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. Many companies claim that they have the “best service in the business,” but few even have a way to measure how happy customers are. At Fraser, we use the Net Promoter Score system to capture feedback after every service call, supply call, and remote cloud installation.
Source: Satmetrix Systems
Over the last six months, nearly 2,000 Fraser Customers have indicated they would recommend Fraser services to a colleague or friend.
Are you ready for better service? Contact us today.
What Our Customers Are Saying
I always receive excellent service from Fraser whether it is for service or ordering supplies. Fraser is the BEST!
I just want to say how pleased I am with the service we receive. Your supply representative was awesome in handling the request on the phone, and got someone out to us right away. The technician who came was very nice and extremely thorough. Thank you for your great service!
Our technician as onsite within a HALF HOUR of our email request for service. He was very thorough in explaining the causes of the error message and suggested creating a log of the instances should the problem arise in the future.
I don’t normally give all 10s on these surveys, but I have no choice here, since everyone deserves it. I already have my toner. My questions were all answered and when I was wondering if I should order toner now or wait, the representative didn’t push me to order, she just helped me decide. Great service all the way down the line!!!