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| Fast
facts about our service department. |
- We service
Sharp, Canon, Muratec and Hewlett-Packard digital equipment
- There
are 45 factory trained technicians on staff, with a
combined total of 415 years of experience
- Service
area encompasses 20 counties in Pennsylvania and New
Jersey
- Service contracts customized to needs
of customer
- Windows Environment Network support
- Key
operator training provided at customer site
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Certified
Sharp and Canon Training Center
Moving at the speed of today's technology means staying on the cutting edge with
training. Fraser has solidified its commitment to training by becoming a certified
Sharp and Canon Training Center. Two trainers work out of our company headquarters
in West Reading, PA, conducting classes for the Fraser technicians who service
customers.
Fraser also has MCSE Certified Systems Engineers on staff
and offers the IT Beat Mindbuilder Connectivity Training
Program |
| Service
Guarantees |
- 5 year
or 5 million copy guarantee on Multi Function Products
- Continuous
quality guarantee–equipment will perform at same
level on which the purchase decision was based
- Average
Four-hour service call response time
- Retrofit
guarantee–no additional charge for manufacturer's
retrofits that enhance equipment's performance
- Loaner
guarantee–if Fraser can't maintain or repair
purchased equipment
- Upgrade guarantee–purchase
price can be applied toward upgrades if equipment is
covered by service agreement
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| Copyright ©1998-2006
Fraser Advanced Information Systems • 320 Penn Avenue • West
Reading, PA 19611 • Phone:610.378.0101 • Privacy Policy |
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